"All good! Mario did the best he could to solve my issue! "

"Hi there, I called in today, July 19/2018 to RMA 4 Western Digital NVME drives that were not compatible for our needs. I spoke with Haley (not sure of the spelling) She was great to deal with, very upbeat and easy going. I have to say my first RMA with Newegg went well"

"I don't normally do reviews like that, but in this day and age, a good customer service representative is hard to come by, so I want to thank Jane C. for the seemless service provided."

"Elena was more than helpful in helping me out to solve my issues with the HP desktop. "

"Good service, good price and delivery. And the consumer service, by phone, was excellent as soon as you get connected.
The price match is respected and easy to get."

"Anayeli A. Ochoa was a great person to deal with , her flexibility, knowledge and pace are highly appreciated!

I gave this review 5 stars because of her only. I would probably enter 4 stars but really want to thank her for her help where she even made my voided order go through. One star less would be provided mainly for the reason of verification issue on the system side, even though I think it was dew to a lack of operational capabilities, more then my fault.

So here is why: The verification process is based on comparing billing address against address recorded by bank, which is not my shipping address. Newegg allows me to enter only the address where I want the purchased item to be sent, so shipping address. If these don't match, verification fails. If the system allowed me to enter different address for billing and shipping, there would not be any verification issue. It is standard option in 2018 in many online stores. I believe, you guys are already working on it!"

"I was hasty with my comments, since the order arrived July 11th!
Order placed June 25th and lost in transit. Resent July 3rd.
Customer service very pleasant, and following up by email!"

"Called for a discount that I missed due to a voided order, got the discount refunded on my next purchase! "

"I had ordered a wireless router on Newegg, and Purolator had not been scanning/tracking my items. I called Newegg's customer service to let them know I haven't received the item when I usually get everything within 2 business days, and Alena put in a claim for me with no hassle what so ever. Great customer service team. Whenever I buy from Newegg, I'm never disappointed. Great store. Highly recommend. "

"She was so helpful she know her stuff "

"I've spent half an hour with best customer service representative ever. So knowledgeable and helpful.......probably best support I've received in a long,long time.....highly recommended!!!!!"

"In dealing with an RMA problem... I was helped by Renee.R.Rodriguez, she was very courteous and understanding. She went above and beyond to resolved my issue. I wish ALL customer service reps were like her. She really listened to me. Thanks, Renee, you're the best!!!
"

"I purchased a smartphone (Moto g6) from NewEgg. Everything was as expected except for one issue. The website listed the phone as a US version which normally should work well in Canada (for GSM/UMTS/WCDMA/LTE). Although the model listed on their Canadian website specified a one year warranty, it turns out that the warranty is not valid in Canada (Motorola warranty service has to ship to a US address). To their credit, NewEgg offered me a full refund."

"A slightly complicated RMA was handled with the utmost professionalism by Hailey.T.Rochin. She followed up with me twice personally, cordially and quickly. I haven't ordered much from newegg in the past, but thanks to this outstanding customer service I will be back. Bravo Hailey! "

"easy peazy lemon squeezy. called the number and got perfect customer service within minutes. good on you newegg for making returning stuff simple as can be. "