"I got a problem with compatibility from a product, he process with a full refund with the shipping label to let me buy the good one.
Thank you !"

"I placed an order online and during checkout the payment was declined. I had no idea why so I tried their online chat. The wait was only a minute or two and the support person was polite. They said anything regarding payment has to be done over the phone for security reasons, which is understandable. I called in and the wait time was only around 5 minutes. I spoke with a customer service rep by the name of Jules. He was very polite and tried to figure out what had happened. During the call I realized it was my mistake - I had entered incorrect credit card details. And a moment later the order was authorized. Very good customer service!"

"Customer service is very good, the are very nice and easy to talk to. Sylvia resolved my issue immediately.
Item purchase was Refurbished, unfortunately was a DOA, but Sylvia help me and got another one right away.
Thank you."

"J'ai fais une petite érreur de commande presque un moi après je me suis aperçue de mon erreur. J'ai avisé le service à la clientèle l'agent m'a répondu avec enthousiasme, politesse et professionnalisme, et a réglé mon problème sur le champ, je suis vraiment impressionné, excellent service ,toutes mes recommandations,merci."

"I had a problem with 'clickhere2shop', a vendor on NewEgg where they didn't abide by the 2 business day response for shipping out an item once payment is received. Beyond that, they completely stopped responding when I inquired about my order status/tracking information if shipped. Nothing at all. I needed this item in time before my move and the lack of response was frustrating. Apparently, many customers complain about the same issue with 'clickhere2shop' and the service with this vendor is very bad. Stay away.

However, cs on NewEgg, Isaiah, jumped in to help and was swift, professional, and very efficient. I am still in the middle of getting a confirmation that the item has not shipped but even if so, NewEgg understands the situation and will move it to resolve this if the vendor is causing further issues.

NewEgg is a trustworthy place to shop!"

"I've been a long time customer.

I've never had a product arrive that wasn't good quality.

I recently spoke with them over the phone, they were polite and helpful."

"The guy was super chill and gave a refund without any problems. Amazing"

"I was able to price match for a lower price and received a refund right away. "

"I ordered a PC with Win10 Pro, and received a PC with Win7. So I lost a few days trying to understand how to upgrade to Win 10. A lot of research showed that according to Acer, the Win10 free upgrade process ended in 2016. The Microsoft website said the same thing.

Once we knew all that, Chad and I agreed that the fastest thing would be for him to arrange a new download / DVD copy of Win10. This was ICC ticket 417282712. I was to receive a call on Monday. When I didn't receive a call Monday, I called again. Everett explained that rather than solve their problem, NewEgg had written to Acer and was going to wait for Acer to fix the problem. By Wednesday, nobody was taking any responsibility for anything, and I had to arrange a product return.

I have had a similar experience with TigerDirect. They shipped a 1 TB hard drive, when the order said 2 TB. They had a new drive in my hands immediately. That's customer service.

So I have wasted a week, wasted time and bandwidth downloading updates, wasted time installing other hardware, and now I have to clean the hard drive back to factory defaults. All in all, an experience I don't want to ever have to repeat. "

"I had to call several times for the same issue and was told I would get an email or call back the next day. None of them followed through and I had to call back and start from square one."

" had a PROBLEM with indeedgo , a store that sells through Newegg . 4 times I had Newegg contact them only by email . indeedgo would not answer the phone from Newegg . Here is hoping all is fixed now ."

"Got a bad experience when i first tried to contact, was getting no answers even if approx. wait time was 9 seconds, even tried to log on another window, waited for over 2 hours, no answer....
But today, Jane C. and Nikki L. were awesome. Thanks!"

"First time ordering from Newegg, had a potential delivery issue, but customer rep, Isaiah was very helpful and we were able to figure out what the problem was, much appreciated. "

"Kari A Grimm from New Egg is an excellent CSR. She was wonderful on the phone, supremely helpful and just a delight to talk to."

"Followed the steps on the website to perform an RMA. Email that sent did not include a shipping label and I ended up being at the postal counter on the hook for $30. After calling and around 2 hours of phone tag, I spoke to a CSR who sounded baked out of his mind, and was eventually compensated for what I paid - but would only receive it in 3-5 business days, and my actual product in another 10+ business days.
This was my first time ordering through Newegg, and likely my last."