"I was helped by Hailey.T.Rochin, she's very professional, and resolved my issue quickly. Very courteous over the phone, would love to deal with her again in the future."

"I wish I remembered the associates name. A true professional. Very knowledgeable and helpful. A great salesman as well. He not only assisted me in getting a refund for the computer I returned yesterday but also assisted me to make my new purchase of a laptop. The call back service from Newegg and the kindness of the associate makes it worthwhile to visit their website regularly."

"WORLD CLASS SERVICE! A big thanks to Hailey R. at Newegg for helping me with my RMA! Before my call, I was considering never purchasing from Newegg and switching to a competitor, however, because of the awesome service I received today from the friendly Hailey, I will definitely buy from Newegg again, and recommend to my friends! I'm not sure what you're paying her but it should be more!!"

"I've heard middling things about Newegg's customer service, but this RMA experience has been exceptionally easy and without hassle. Both Newegg Canada and Newegg Canada eBay have impressed me greatly today."

"The young lady I was dealing with thought her name was Candice, (our connection was not to great seem to muffle each time she said her name) but see by the reseller rating e-mail says Haley anyways she was very patient, able to find last yrs order for me as what I was getting on the online shopping did not seem to match price wise, and I wanted the same product plus a dual pk of black . She was great-- all phone orders placed with any distributor could only wish they had a wonderful person like her. Thank you so much"

"Made a few blunders with the order for a computer and ordered some parts that were ineligible for a refund. Called Customer Service and was greeted by Efrain and Darlene who went out of their way to help me in my time of need. They walked me through the process of returning the items and ensured that there would be no issues on either end. All in all, they understood my situation, accessed the feasibility and made an incredible exception for my case. Newegg has a great customer service team behind the scenes and I would highly recommend purchasing your next PC project from them!

Thank you, Darlene and Efrain. All the best!"

"I am blown away (again!) by how helpful and accommodating the staff at Newegg have been through my RMA and order process. Between the fast shipping and the help I have received, they have went above and beyond what I expected and it amazes me. A huge thanks to Alexander who resolved my issue in a way that I would never have expected. So refreshing to deal with excellent customer service, thanks again."

"Called in and Kari G. helped me solve issues with the credit card payment (CC company had initially rejected some of the orders due to potential fraud concerns). Got a callback (I like that) and Kari helped me resubmit those orders and waited with me to make sure they went through. Appreciate that, and thank you!"

"Great on-line customer service, even for returns and warranty follow-up. Highly recommend."

"Called in the customer service today for price matching, received excellent service."

"A very professional and personable lady helped me to set up an account and place an order today. She was so helpful and cheerful that it made the whole process smooth and enjoyable. Thanks again Danni!"

"I have contacted Newegg's customer service on both eBay.ca and Newegg.ca back and forth. They have never disappointed me. Best customer service ever.

Special thanks to Cassandra M., a very sweet lady. She went through the process for my RMA of an item I ordered by mistake and fixed a mistake I've made from the system. She even prepared a pre-paid shipping label and saved me from paying $30 on UPS return shipping. It could not have been any better. Thank you. ♥"

"It's always sad to have to contact the customer service for a RMA, and even worse when the RMA isn't going as smoothly as possible.

I couldn't get the return label for some reasons, so I contacted Newegg.ca via their Chat platform. While it took a while to get an answer, the agent was quick to answer, and even suggest a better way to do things.

Now I should (we'll see about that) receive the return label within 24 hours, and Purolator will come pick up my item on a scheduled day (it's convenient for me as I'm working from home).

Thank you NewEgg.ca!"

"Ordered the wrong item, the website systeme automatically charged me 25 $ for restocking + 25$ for reshipping label.

Upon calling to see if there was anything they could do about it, Marcus nicely solved my problem, patiently listened to my patchy french canadian acccent and lifted both charges for free in no time. Love the team, love the service. Thanks again"

"Darrel helped me resolve a price matching issue quickly and painlessly. It was refreshing to be able to resolve my entire issue in one quick call and without any red tape!"