"I purchase an item on the newegg store on ebay, but wished to cancel thereafter. I called newegg customer support and received a call back 30 minutes later. Eva was super helpful and within 5 minutes, explained to me my options and ultimately voided my order. I received a confirmation email within seconds. Thank you so much Eva for your help and professionalism!"

"A minor problem caused me to contact Customer |Service. I was connected with Jane C. who resolved the problem quickly and in a friendly manner. It was a good interaction. Its just builds my trust with Newegg. Thanks Jane C. for your help. Thanks Newegg."

"Phenomenal experience after experiencing a frustrating error with purchasing a Lenovo Y520. Basically the purchase didn't go through for no reason whatsoever and I had a hard time making the computer come in time for my cousin's birthday. Thankfully I was able to speak with Keith H, one of the representatives of Newegg who was incredibly helpful in not only solving my issue, but making sure it was the smoothest transaction possible.

Keith was super understanding, but more importantly for me, he was fast. I think a lot of representatives can be kind and understanding, but Keith got stuff done. I called in the morning, and by lunch my order was already put back into the system with the new, cheaper price, as well as express shipping. Can't thank him enough, huge kudos to Keith and the support team at Newegg.

I will definitely be coming back to Newegg to make all my electronic purchases."

"Jane C. provided me a great experience on price match service!"

"really good service, she wasn't all fake nonsense but seemed like she might be a real person, she sounded like my mom. i think we're best friends now. "

"aside from the transaction and actual business, customer service from this gentleman is extraordinary. The pace, the tone, is a great example of "Customer Care" stands for. Not to mention the professionalism was carried out by this gentleman is still a A plus. Please newegg make him a trainer, give him a rise. "

"Canada post marked my package as "delivered" BEFORE delivering, and were beyond unhelpful in clearing up the situation. On the other hand Val.N.Renteria, the Newegg representative, was very patient and helpful. In this instance, I was very satisfied by Newegg service.

Having found the trouble, I then talked to Renee.R.Rodriguez, and again the Newegg service was exemplary."

"Harry C. was the agent to help me with my issue. He was fast and gave me clear answers and solutions really quickly. Recommend 10/10"

"Had an issue with a shipment, called Newegg. Spoke with Chad.H. and he was very helpful, professional and pleasant. 10/10 would call again."

"I spoke with Jane C. (#2121) via the live chat option and she was amazingly helpful and very friendly. I was impressed by her immediate responses and clear understanding of my issue, and perfect attention to helping me solve it quickly and professionally. Jane C. provided the quality customer service that I expect from NewEgg. Jane C. made me feel confident as a return customer (since 2009)."

"Ordered a time sensitive delivery, gave extra couple of days to account for slow shipping. Half of my products arrived on time and the rest will end up being delayed by more than a week. Customer service refunded shipping, which is nice but doesn’t at all solve the problem.

Don’t think i’ll be using them again due to this. Shouldve just stuck to Amazon.ca as Ive never had this type of problem there. "

"I called into see where an order was as its a little delayed. I spoke with chad and he was very good and prompt. Very pleasant to deal with."

"thank you, for your help with my order"

"James was very courteous and helpful. I had a problem with a sale item I bought with Bitcoin that failed to complete. Failed bitcoin purchases are refunded as credit on a gift card money, so there was a little trouble finalizing the order on my own, but James found a way to redo my order using the gift card credit at the original sale price (now expired)."

"Was able to cancel order before it shipped. Awesome!"