"I ordered an item that was not coming in and the tracking number was not functioning. Client service was very helpful in verifying that all was in order, but that it seemd that the item was "stuck" in customs. She sent a friendly e-mail to the seller asking them to follow-up with the issue and copied me. Thanks Irma"

"I always enjoy shopping from Newegg and they have very good customer service as well. "

"great customer service, thanks for the help!"

"I contacted Newegg.ca today to retrieve a gift card we had received. Elena S. did a great job by patiently hearing me and doing a follow up on the issue by tracking the messages in their support system. She spent about 15 minutes and informed me at the end that the problem has been resolved. Thank you Elena S., and Newegg.ca for your great customer service."

"Motherboard came with the cpu socket guard missing, and I was able to call and have a replacement part shipped express while I returned the old one. Troy set everything up for me, explained all charges, and was very pleasant. "

"I was lucky to have Mrs. Kiki Wells as customer service rep while purchasing my 1st item from Newegg. She was extremely patient and spent over an hour trying to fix a registration snag, showing the utmost courtesy at all times. It was quite a pleasant surprise to encounter such a kind and warm agent on the phone, doing all she could to help me. The problem was eventually bypassed and she was nice enough to process my order afterwards. Thank you, Mrs. Wells, you seem to like your role as a customer service representative and I certainly can vouch that you have the right attitude and aptitude for the job! Take care.
Daniel Rivard, Montréal, Qc. Canada."

"Evelin was awesome at helping me resolve my issue. Dedicated Service A+++"

"I found them because I was looking for a specific item. Not only was it over $100 less than a big box store, we had it in less than 2 days from the time I placed the order! "

"I ordered a graphic card from Newegg but I can receive the faulty one but Frankie help me get a new one you is kind and helpful"

"I noticed that an item I ordered the night before with 3 hours left to go on the special price, has returned on special with additional savings (promo code) the morning after. Considering this situation unfair, I called customer support to explain the situation. After a few minutes, they confirmed that the promo code would be applied to my order.

This proves to me that they are listening and understands the importance of good customer support !"

"Keith was fantastic quick responsive nice and friendly chatted a bit made each others days . Honestly more people should work like him we can have a conversation and make the customers support feel friendly by finding common ground. Hope him and anyone reading this has a great day."

"Sylvia M helped me get my new shipping label when the website wouldn't let it work and got me a nice rma update too."

"Usually I get some pretty good service from newegg and am usually leaving happy. I tried getting some help from 2 different people but to no avail. Neither of them felt welcoming. After a 3rd try though, Nikki L. Was able to help me. She addressed all my concerns and made me a really satisfied customer. Nikki is part of the reason I will continue looking to newegg for my pc parts."

"When ordered, very fast shipping. Then the response to my request was prompt and great. Great seller. Will surely do business again. Thanks."

"I contacted support - Jamie.L.Farfan - And he resolved my issue without any problems.
Great customer support!"