"Had to call in regarding the replacement of a defective part. The agent (RJ R) was very responsive and helpful regarding my request which was dealt with promptly. Very Satisfied with the service and comparatively much better than similar retailers. "

"J'ai reçu un excellent service de la part de Jane C. "

"I received a new Asus monitor that had a dead pixel on it and I started a live chat with them the next day, I described my issue in detail with Daisy K. And she was very helpful. She offered a replacement with no hassle and offered to send a free shopping label for the rma. Very swift and professional service as well as friendly! "

"Skylar C. from Live Chat customer support was an absolutely fantastic customer service representative. I placed an order for a laptop and a gift bundle that ended up dropping $150.00 the next day. I contacted Live Chat and was lucky enough to get Skylar.
Skylar informed me that while unable to modify the price, I could cancel the order and resubmit the order. During the Live Chat, Skylar voided my previous order and confirmed with me that the new order I placed with the $150.00 difference was now showing in the verification process.
Newegg never fails to impress when I need to place an order. Their customer service is top tier, and their prices can't be beat.

Again, big thanks to Skylar C. for the fantastic customer service!"

"Needed rma replacement of power supply. Newegg was very accommodating to make sure I can get my product replacement in time to qualify for my mail in rebate.

Very happy with this seller. Will definitely continue to shop here for my computer parts, as well as parts for friends and family when building for them.

Thanks newegg!"

"The service rep was able to provide answer to all of my question
Made the experience pain free
Thank you Karlan!"

"Fast service, good communication and they really want to fix your problem with your purchase. "

"Handled everything I needed and got the situation handled quickly. Thank you Vida."

"The package was delivered next door by courier which is not their fault although they chose the courier. However, when trying to use their call back option online three times, I only got a callback once."

"Once again, they go above and beyond! They corrected my mistake and put a smile to my face."

"I buy a lot on websites, to buy there are never problems but when you have questions or to request a return, few sites offers as good a service as Neweggs. I have been doing business with Neweggs for several years and I am a Premier member that I recommend for the benefits."

"I had placed several orders with Newegg and unfortunately I had to return three items. I have dealt with three different CS agents and all have been "Top of the Class". It is so refreshing to deal with real and courteous individuals. No hassles just help! . . . Keep up the good work and Thank You."

"I was looking to get a partial refund for a product I purchased that recently had its price drop. Got a really quick response and received store credit for the difference in price. Thanks Vida!"

"I first had an issue trying to buy a product that had a price error as no heatsink is ever worth 999.99$ lol, but the person who served me said she couldn't do anything on her end and that NewEgg absolutely wanted to contact the seller through email before adjusting the obvious wrong price. I end up buying the thing elsewhere as no choice... but today I came back and saw they finally corrected it, and I like they told me by email when the change got done and it was even on sale but I still needed to price-match it a little below. Funny coïncidence in the chat I ended with the same person who first took care of my issue last week.

She is very nice, it doesn't feel like talking to a bot as it is often the case with chat reps. Her answers came in fast enough with good explanation, I give her with no hesitation 10/10. Oh I almost forgot, her name is (Vida L.) ^^"

"Newegg.ca delivers amazing customer service. I've gone through two defective motherboards and each time the person I spoke with helped make the return process easy (including a no-hassle RMA process and providing a free return shipping label). I most recently spoke with Mandy who listened to my story, empathized with my frustrating experience, and had everything setup within minutes. Despite the defective products (outside of Newegg's control), the experiences have been delightful. It's clear Newegg.ca hires and empowers the right people and puts their customers first, reasons why I'll definitely continue to give Newegg.ca my business."