"On time and everything was working well"

"Best customer service ever had, wanna cancel my premier service as not going to be buying electronics very often. Did online via iPhone app on the last day. Due to app error, still got charged. Called Newegg today after noticing the charge, no fuzz no mess the lady representative helped me correct the error and reverse the charge within minutes "

"Handled my questions and situation quickly. Great service."

"Newegg.ca store on the web is a very reliable source of tech components and parts that offer competitive prices and great level of support. Their live chat help appears to be round the clock support system and I've used it to get an issue resolved without a hitch. Very good experience overall. The store is highly recommended as one of the only places in Canada where one can appreciate a combination of good selection and prices."

"I have yet to have a negative experience with Newegg. They always have kind, and courteous staff to help you be in via a phone call, or live chat. I always feel like a very valued customer when purchasing with them, and they handle any and all customer interactions as if they are family. Very very courteous, and when speaking with Vida L I had a very happy and uplifting experience. Very much recommend newegg for any and all computer purchases! Amazing prices, and very fast shipping."

"Great chat service with Vida L. Timely and accurate."

"Received Rosewill SP-7260 speakers today.
They perform beautifully, BUT... there is a constant low-level sound from both speakers,
like water boiling, unaffected by input or any controls.
There is a defect here, but since they are out of stock, they offered a refund
and no-charge return shipping OR have me contact the manufacturer directly
for a replacement.
I chose the latter and I will see how this plays out with Rosewill after Christmas."

"Apple H helped me resolve problems in a quick and simple manor. I still need to review the product but customer support was really friendly and helpful."

"Price dropped around $30 from when I ordered.

I was promptly given a gift card for the difference. Not the greatest but it's better than nothing. No hassle in getting the difference refunded in some form, just wish it was money and not an expiring credit (3 months to use on Newegg site)."

"I have ordered a sound card on Dec 14th sure I would get it before Christmas. Every sign on their webpage was assuring that: the latest order date was Dec. 15th, the item was in stock, I got item shipped confirmation on the same day. As the item didn't show up by Dec 20th I started to worry. I contacted them and it turns out it was shipped by one of the re-sellers (OneOutletDeal), so I contacted them. It turns out they were out of stock and the item was on back order and they had no idea when it would be available. No one bothered to inform me. That was really disappointing. Fortunately I acted soon enough to give myself few days to come up with a different Christmas present idea.
So, if you pressing for time make sure that they actually have what you want in stock. Don't trust their messaging and inquire directly or shop somewhere else."

"I received my order but was damaged through shipping i called customer service expecting the run around but got the total opposite. Monique E was the rep and was excellent treated me the way a customer should be treated she was well spoken well mannered and made me feel like i mattered, she resolved my issue with no problem at all and seemed happy to do it."

"I explain my problem with Ruby and he was very understanding and kinding, so I got my refund "

"I had ordered a product through "Newegg.ca", and had found that the item had been marked delivered through the carrier's tracking provision. However, I had not received my package. I had contacted the customer service department, and spoke with Drew.M.Garcia who was very sympathetic and extremely helpful in resolving this issue. Through my own personal experiences with online retailers, it was very refreshing to have someone give the personal attention a customer should receive. It also begs the question that maybe I should and will consider this retailer "Newegg.ca" as my first go to choice going forward. Kudos to your customer service team, they set an example that should be mirrored by the rest of the industry."

"I purchase a LOT of parts for computers over the internet. I do as much as I possibly can through newegg.com. The fact that I talk to real humans who do not read from a script is invaluable. Due to the volume I purchase parts in ($2k - $3k per month), I have to speak with someone 3, maybe 4 times a month, and I always feel like the staff do everything in their power to help me. No online retailer, big or small, has ever given me the feeling of customer satisfaction that I get from newegg.com.

Shout out to Becky Lopez who just helped me on a return, as well as Missy who helped me last week with missing parts in a shipment from a 3rd party seller, and Monique Entner who also helped me last week to set up a return to be pick-up at my home for a computer case that was too big for me to lug to the UPS dispatch.

I highly recommend using newegg.com to everyone who can find what they are looking for. When shopping for electronics, there is ALWAYS the potential for a malfunction, or a DOA product. At least dealing with a company like newegg makes those less than ideal moments bearable, and as painless as possible.

PS. Please bring newegg BUSINESS in Canada :)"

"I was having a problem with completing an order on Cyber Monday, the person I spoke to the day before wasn't available. So I spoke with Carina.C.Mancina and she was AMAZING. She found my previous order "notes" and knew I was owed $20.00 from website pricing errors from the previous order. On my next order placement she discounted the $20.00 plus further discounted another $5.00 which made the shipping only costing me $0.99. Carina.C.Mancina exemplifies exceptional customer service."