"So I ordered a 2000$ laptop and paid 5$ extra for signature required at my door. When I was at work I noticed the package was left at the door and by the time I was home it was stolen (I live right next to a college). Angry, I contacted Newegg customer service who told me to wait 10 business days to finally come to the conclusion that I needed a police report to get a refund. So 2 weeks later (with the report sent and then analyzed by them). I was offered a choice of refund or replacement order, I first chose the replacement (don't do this), I was later informed that it was impossible for them to send me the replacement order since the signature required wasn't available where I lived. Anyway, after talking to Mr. Darrel.F.Hernandez who worked very hard and helped me finally get a refund after a 6 month process, I am happy that this misfortune is finally coming to an end. "

"Waiting more than 1 hour on online chat, but all in one you get a good response.
Thank you Vida L. (CSR) from NewEgg!
"

"Had a problem with my i7 6700k open box CPU i bought. Built many systems before and never would have thought the CPU would be the cause of my errors in Win 10, however after many hours of spare time (over a span of 2 weeks) i found that this was definitely the problem.
Spoke with Leroy from Newegg and even though my 30 day RMA period (@37 days) was over he understood everything i told him, and was able to issue me an RMA on the item.
"

"Really great service and sharp ! Ty to Vida L to have assist me with my little plroblem ! Ty newegg and Vida L!!!!"

"waiting time : 4/5
efficiency : 5/5

They answer my question and fix a mistake in my order due to an error in the product description on their website.
Get a refund even if the product wasn't originally elligible for one AND free shipping for my next order.

Was served by Vida L. Excellent experience"

"I had an absolutely awful experience with one of Neweggs marketplace sellers and Christopher G + the newegg marketplace team quickly quelled any of my worries about what had happened with that seller. I couldn't be happier with the customer service and they even gave me a credit towards my next purchase!

Newegg retains my trust and I will continue ordering from them because of their incredible customer service and willingness to help their customers. Thank you again!!"

"Made an order on cyber Monday that got declined due to verification. Multiple agents helped but Maty definitely sealed the deal when it came to commitment. She made sure all prices were honored, and was able to answer or find an answer for any questions I had. It was a long call but Maty definitely made it very easy and made sure to get me the same deal as before even with price adjustments since."

"Customer service did a phenomenal job sorting out an issue where I was shorted money on an unopened, returned item. It was less than 10 minutes on the phone to have the full difference returned to my credit card. Seriously. Great job Newegg. "

"Prices are competitive. Newegg.ca often has the lowest for specific components I'm looking for. Shipping is quick and cost isn't huge, but that depends on where items are shipped. Sometimes shipping is free, sometimes you pay - possibly depending on vendor. Lost a star for poor price match policy and would like to see "purchase pickup" available for more items. I use this site often and will continue to do so. Thanks Newegg.ca!"

"Brooklyn helped me with this issue. My item was broken through the shipping, I obviously returned it and since they did not have it it stock anymore, they could only give me a refund. I got the item on sale and did not want to pay full price. So Brooklyn helped me by selling me the same item but in a different color (which is not the same price) and sold it to me at my original price and I'll get the refund for the one that was broken ! The item was memory sticks : G.Skill Ripjaws V Series (2x8Gb) 3200 MHz. "

"Drew was great today...friendly, helpful and he went above and beyond to rectify my issue."

"great company to work with! parts came fast and prices are excellent and the staff on the phone are super nice! highly recommend you to my friends!"

"David was patient, kind and helpful with my question!"

"every time i need help with something related to a purchase on newegg regardless if im a premier member or not they honestly give the best customer service and im great full. Keep it up newegg! "

"Christy helped me out to the best of her abilities. never kept me online without a response for long. and did everything right. im glad im a premier member at newegg. my package was damaged at arrival and i contacted their CS for a solution."