"RJ from Newegg took care of everything on an item purchased 2 years ago requiring an RMA from the manufacturer: Called Samsung, provided them with the necessary information and sorted out the RMA.

(I already called Samsung first, after the manufacturer collected most of the information on the product defect, the agent wanted me to call Newegg instead. Really?! Thanks RJ from Newegg again for taking care of the RMA)"

"Annie was able to price-match my product that was not price-match guaranteed and also gave me the option to return it if I was not satisfied. And lemme tell ya I'm very satisfied with the service! :)"

"Newegg's Online chat support was a fantastic experience - Liam W. made me feel very comfortable when asking multiple questions regarding my order! He went above and beyond to ensure I was happy and looked after. Job well done Liam! "

"When making a purchase, price is a major selling point. But if you have trouble after your purchase, customer service is so much more important. Newegg has the best of both - great prices and even better service. I purchased an item and had to return it ( due to no fault of Newegg ). Serena was so helpful, and so pleasant to deal with. Compared to dealings I have had with other companies recently, Newegg was a breath of fresh air. Highly recommended. "

"Every now and again some other seller has a cheaper price or I try them out because I forget to check NewEgg, and am often disappointed. NewEgg's shipping and processing happens quickly, the items always seem to arrive well-packed (at least in my experience), and I just had a very delightful interaction with their support staff about a product I hadn't even purchased yet.

Oh, looks like I have to checkout to get an order number to actually submit this thing."

"I just called in about 10 minutes ago to speak to Rudy, he was super cheerful and asked for all the right information. The call in question was to return a product as the person I am building the computer for had changed their mind last minute after already ordering. Rudy gave me great advice on how to proceed and I will continue to ask for him by name. Working at the call centre for Vancouver Transit until quite recently, I can recognize great customer service and Rudy deserves the commendation!"

"Very patient and polite.

Very professional.

Answered all my issues."

"Ronnie helped me with price matching after I purchased psu in 10 mins. Great service"

"First time ordering from Newegg. Had a small issue with processing the order (Likely my own fault), so I called in to fix the issue. Not only was I able to speak with a live human, that agent, Merrik is a shining example of what your agents should strive to be. He was quick with his processes, while also finding the time to be conversational and friendly.
After speaking with him, I understand this is a fairly new position for him, so if this reaches the right people, He's doing an excellent job, and be sure to provide him all the opportunity you can to grow within the company. You will be rewarded with an amazing employee long term.

Thanks for taking the time to read this, and I look forward to doing business with you in the future

Jeff from Canada"

"Order a laptop memory module and received excellent service from the person I was speaking to. Thank you Newegg for having a dedicated staff that will bend to have a very happy customer."

"Dominic was extremely helpful in clarifying what had been a confusing issue for me surrounding a replacement cooler fan for a CPU. He even went so far as to contact the replacement manufacturer/distributor to assure that the correct part would be dispatched. Thank you, Dominic. Your service is exceptional."

"Started off by placing an order for a mouse through their eBay site and I chose to apply my eBay bucks gift certificate to the order, which apparently caused an error of some sort where the tax was no longer applied to the order. Unbeknownst to me at the time, I placed the order anyway and was subsequently charged for it. Later that day received a request via eBay to cancel the order because 'the item was out of stock' despite showing '10 or more available' on the eBay listing when I bought it. So I declined the request to cancel and just asked that they ship the item whenever it is in stock, to which I never received a reply. After finding out that this was not actually the case, and the order was apparently automatically voided by Newegg because the tax wasn't applied properly, it took a dispute and claim filed through PayPal to get their customer service to respond to my eBay messages just find out what the heck was going on. After a week of multiple confusing messages back and forth about reversing some chargeback, whatever that is, the PayPal claim finally went through and I was eventually refunded my money for the original order via PayPal (not Newegg). Basically the only reason I gave 2 stars was because the Newegg representative kindly offered me $15 off my replacement order of the mouse with the tax applied, which I gladly accepted. But at the end of the day, it took nearly two weeks of hassling to save what worked out to be about a net of $3 on my order of the mouse. Definitely not the smoothest transaction ever, but I'm just glad it worked out in the end."

"I recently purchased a monitor and later found it was on sale for around 20% less than it was when I bought it. I spoke to customer service and not only did they reimburse me the difference (on a gift card), but I was immediately able to speak to a real person regarding the issue."

"While I was building my first computer I had to return lots of parts and buy different ones. During the whole process NewEgg's customer service was extremely kind and their entire online experience was very easy to use. The products themselves were packaged very securely and none of them were defective. "

"Customer Service is great. Helped me a lot and is understanding.
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