"I had to get a replacement for a finishing error on an Asus Motherboard and Newegg helped me fast! Thank you Nicole L."

"Ordered a rack mount surge suppressor/power distribution unit. Product arrived damaged. I tried returning for replacement and thats when the nightmare began. Newegg emailed me the wrong return label that courrier could not scan, therefore could not pick up. I went through no less than 7 different ‘customer service’ representatives, all of which clearly did not bother to read any previous emails, responded with ‘copy/paste’ canned answers, and although I asked in almost every email, no manager EVER responded. Meanwhile, I received a replacement unit with EXACTLY the same damage (obviously damage existed when leaving Newegg’s warehouse) displaying the amount of ‘customer care’ and pride this company has. After a month of incompetance, I was finally able to have 1 out of 7 Newegg employees do their job and have the correct labels sent to me enabling me to return both damaged units and receive refund. I will NEVER order ftom thus unprofessional, incompetant and careless company again."

"I called Newegg because I bought a Crucial MX300 2.5" 275GB SATA III 3D NAND Internal Solid State Drive (SSD) CT275MX300SSD1 i freshly installed Windows 7 64 and I realized it was NOT 275 GB but 256 GB. I sent pictures to prove it and I am waiting for a RMA.
Monique C Entner took the service call and she was awesome all the way through.
Thank you Monique from Cali.
Respectfully,
Benoit Bergeron"

"Ruby is incredibly patient, and handled my concerns in a professional manner. Though I'm disappointed in how things turned out regarding my order, I'm pleased with our interaction. "

"Thank you Christy Y. Fast and easy processing helping me with an RMA request for a defective video card."

"I had to contact Customer Service two times as the RAM kit I received had a defect stick. Both times the agents were extremely helpful and gave me all my options. Christy Y was very helpful, quick and to the point with my return. I definitely recommend newegg as they have the best prices and great customer services representatives."

"After some 10 odd years, I finally had to call customer support to clarify an item description. I spoke with RJ.A.Rosales, who was an absolute dream to work with. He was able to clarify everything and offered very uplifting vibes. There wasn't any stupid background music in the queue, and the service was quick.

Newegg is and always will be my #1 source for computer-related parts."

"It only took a few minutes and my problem was fixed in less than two. Very respectful and patient I love this customer service. for Christy.Y.
"

"Hi,

My e bay order to newegg was cancelled apparently due to some confusion between e bay and newegg. First call to customer service suggested reordering, and noted newegg would match price offered by a competitor. He suggested calling back to customer service once invoice was issued to arrange for refund. On receiving notice of invoice, requested a callback, which came in less time than promised. Helpful agent was quick to calculate the price difference to competitor, and said that a refund to Paypal would be issued. Thanks Newegg! Well done!"

"I need help with processing an RMA for an already returned hard drive.

Darrel walked me through the process, worked above and beyond to make sure that the process was as minimal on my end as possible, and that all my questions were answered. The quick resolution of my problem resulted in an outcome that was exactly what I was looking for.

This level of support is exactly what makes the value of Newegg Premium worth every penny."

"Amazing customer service , always helpful and pleasant , makes my buying so much smoother - and most importantly is the over all Quality.

Thank you NewEgg ! and huge thanks to Mandy from service!
looking forward to purchase more goods from you !"

"I had to do a rma for the first time , didnt know how to process. I called and had the chance to talk to Liam , he help for every step of it and stayed in the loop untill the very end of it , witch in my case , ending up with a refund .

Thank you so much !!"

"i recently purchased and item from your Canadian website and the item does not work, I contacted your customer service and spoke with a Martin.M.Vasquez who I must say went above and beyond to assist me with my issue. Martin was able to provide me with a refund for my purchase and was kind enough to assist me in trying to locate the part that I require. We were not successful in locating this item on your website, however with Martins assistance we were able to locate the item. Martins listening skills are highly appreciated, Martin seem to really be concerned about me and my issue and resolving it, even when he could not sell me the part I need. I would like to thank you again Martin for the time you spent and your professional manner in which you handled my issue. KEEEP UP THE GREAT JOB!
Respectfully,
Mr. Timothy Stirman
****@****"

"Brooklyn was extremely helpful, the services was super quick, she was extremely polite and comprehensive.

It is not the first time i buy from Newegg.ca, but it is the first time i RMA a product, and with an excellent service like she give me, anytime i will buy again with Newegg, because i know i will have a good service.

Thanks a lot."

"I had a issue with my card order verification.
Person on the phone tried so hard to investigate on the issue and did solve the issue
Moreover offered awesome deal as an courtesy!
Honestly best customer service I ever had :o"