"When I first called the customer service, I was quite frustrated with my issue. I was about to go on a mad rent about poor services when Mr William answered my call. Right away did he identified the issue's nature and did everything in his power to help me resolve it in the most brief delay. I had a really good time conversing with him as we went through the process of making my problem go away. And if all Newegg's customer service representative are half as devoted as Mr William, I fear not, that this company will remain in business for a long time.
Once again, thank you Liam.

Yours truly,
Max"

"The gentleman that helped me complete my order over the phone was great!
Such a good help!"

"When I ordered this cpu cooler, I had an assumption that it carried with it all the mounting accessories for modern cpus, but I was wrong, it didn't include the mounting bracket for the AM4 socket. Carol C. from Newegg was so very accommodating and happy to help. Instead of suggesting to return the item, she offered to help me order the item from Corsair and I didn't have to pay extra. That's what I call customer service skills! Two thumbs up to Carol C. and congratulations to Newegg for hiring such an awesome staff."

"Mr Rodriquez was very nice and helpful! He wants to assist me regarding the manufacturer warranty. Let's hope it works!"

"Service provided by the customer service rep was extremely quick and responsive. Their live chat session was easy to use and felt much faster than a physical phone call. Candy was able to help me with my needs and was quick to assist with my issue. "

"Needed to return an item due to not being able to qualify for a promotion, but the item was "replacement only". Customer service rep issued a full refund RMA for me so that I could return the product and get a full refund. Even provided an express shipping label for the return so that the product could be returned and processed faster.

Still frustrating that I have to return a product and reorder it to qualify for a promotion, but they worked with me to make sure I was happy."

"Annie accepted my price matched even though Direct Canada isn't illegible site for a price match which I find it strange because they are the sister company of NCIX.

Back to Annie, she did my price match request very promptly, she's so polite and I enjoyed talking to her.

I've been with Newegg as a Premier Member for more than 3 years now and never had any issue so far. As I tech guy, I highly recommend them, I shop with different re-sellers like NCIX, MemoryExpress and the like. And I can honestly say that Newegg is way better in terms of everything."

"Christy was very helpful with price matching an item I had recently purchased. My new desktop tower and headset are great and I will always buy from Newegg in the future. They've earned my buisness with good prices and excellent customer service. "

"Been a NewEgg customer since 2005.
Purchased item that arrived previously used with defects (must have accidentally sent a refurbished unit but inspection was not done).
Brooklyn.R.Huizar was very courteous and patient throughout the process verifying purchase, photos, and qualification for item exchange. Had everything needed to RMA back for exchange emailed to me only 30min after support call ended.
Very good service and exactly the resolution I was seeking (exchange of item, not refund)."

"order three refurbished Mice, and they arrived absent a part. Customer started the process to send the missing part without any fuss.

I was surprised by how accommodating Newegg was about make this right, and fast as well.

If I wasn't sure about being a repeat customer, I KNOW I AM NOW !!

:)"

"Customer service was great, and they fixed my issue instantly. 10/10"

"I just ordered a laptop. However, there was a new sale for a different colour of the same model. I called in to have it changed. Unfortunately, it just shipped, making the process more complicated. Luckily, my customer service call was answered by Liam, who was extremely helpful! He worked with me to ensure I get a proper RMA done, and he even called another department to ensure I can still have the new sale price even if the return process takes longer than the sale dates! Amazing! "

"Was served by Drew this evening and was extremely satisfied by the agents efforts to help me choose the perfect laptop. He was patient and knowledgeable and took the anxiety of making such a large purchase a breeze!

Thank you Drew & Newegg!

Jamie"

"i'm french canadians and he take is time to refund my bill from post canada i'm so thanksfull ! love u Mandy M.
"

"Worked with James who help me get my payments fixed right away. He made the process entertaining and did it in a very professional manner. "