"Newegg.ca is a relatively new online store and sometimes have good deals. I have purchased some electronic stuff from this store and was never disappointed. Recently, had to contact them for an order issue for which their phone CS agents did not help but then just tried their online chat CS who was surprisingly helpful and suggested good resolution. Happy Newegg.ca customer. Eggcellent."

"My product had slight damage, and I complained about Newegg's return policy regarding the restocking fee.

To make thing concise, Newegg had the issue resolved, including a new item at my door, in two days with no charges. I was able to keep my delivery schedule to my client and everyone's happy.

By the way, Newegg's representatives to me were Maverick B. Iniguez and Lola Chen. Both were incredible, and I'm sure they're examples of the caliber of people at Newegg.

Consider me a new loyal customer.
Tony Vu "

"I really appreciated their service and their fast shipping, the only cons are that the pricing is significantly higher compared to the US NewEgg. But they still the best place to go for computer parts!

Edit: I made a involuntary duplicated purchase and contacted Customer Support for help, they were VERY kind and willing to help, they issued RMAs and now the duplicated packages are on the way back to them, will see if everything goes right, but I highly think so!"

"On Friday, I ordered an ASUS notebook from newegg.ca. I was amazed at the cheap price a got it at. Shipping was cheaper because there was a special deal on at that time.

Today,(Wednesday it had told me the same status that it told me for the past 4 days, PROCESSING.....PROCESSING......
This was particularly annoying because I wanted a speedy delivery like the other reviews I had read. Th same afternoon my status changed! Unfortunately it was for the worst. HOLD.....HOLD.....HOLD....
I realized that some of the shipping info was incorrect. So I fixed it and is now back to
PROCESSING.....PROCESSING......
I now decided it was time for support. I click the hidden button that says, contact us. I then found myself in a chat room waiting for newegg employee to assist me. Jay then joined my room and asked what the problem was. We had a quick conversation and replied that I should wait 24-48 hours,(Which I already had).I still have not revived my notebook.

Overall, I did not like the unnecessary delay and do not think that I will purchase things from them again. I do understand that there was human error, but 4 days for some one to recognize that is just too long. Despite their poor organization, their customer service was outstanding. Waiting a few extra day is the price you pay for having a large selection and reasonable prices.
"

"Impeccable service and great prices. If you're looking for computer parts in Canada, make sure you check Newegg.ca first! "

"I had a question about payment for a item that I could get from another online retailer cheaper, and Chelsea was very helpful so I ordered the item from Newegg.
Fast shipping Newegg Rocks."

"Quick shipment - Order received within 3 days.
Return care - RMA created in 5 minutes with detailed instruction. Keep updating the status of the RMA process, and promise to ship replacement in 48 hours and refund the return shipping charge.
I'll recommend to others if I receive my replacement on time.
"

"I'm a first time buyer from Newegg and a pretty satisfied customer, ordered a full system by pieces and i was amazed by the shipping speed (i use 'normal' FedEx), within a week all was up and running (it came in 3 different shipments, it took from 2-4 days and nicely wrapped).

Plus the prices were great, with sales prices, free shipping on some parts, email specials and instant rebates! that's a lot of savings!!

Only problem i have is a CPU that went bad 3 days later, went online with the (friendly) customer service and was quickly given an RMA number (within 10 min. by email) after relating my problem (even the returning item is pre-paid with a Return Shipping Label), how's that for service!

Now i just have to wait and see if the new CPU is up to par, if not i bet Newegg will take care of it.

Newegg has a new satisfied customer!
and i will buy from them again!
tanx Newegg! "

"First time ordering from newegg because of all the reviews on a forum. Really good prices, EXTREMELY good custommer support, live chat instantly when needed, my package proceed and was shipping in 1 full buisness day. Still waiting for it to come in but I'll update or report a new review to review the packaging and stuff.

Thanks newegg for helping me save money by ordering from you guys."

"My package disappear from the office (where it was shipped). I contact NewEgg customer service and they ship me another one without any charge !!! And the people at customer service are so kind. Will definitely buy (actually already bought for more than 1k$) there again !!!"

"I've been very pleased with the large order I made from Newegg.ca. There were no problems. What I ordered arrived quickly, and well packed. I would would order from them again and have put them on my list of vendors I would use and recommend."

"I would like to say that everything was OK concerning international US Purolator shipping. It is effectively a particular practice agreement between Canada and USA that we can order from you in Canada and to ship from USA stock department wharehouse transit ( New Jersey, New York ) without having to pay extra Customs fees and GST & PST taxes at delivery, as usual for international trade. Effectively I paid GST only one time to your company when ordering item to you and I received the package by Purolator USA in transit from Toronto, Canada without having to pay extra taxes to Canada Customs for a US shipment ... Thank you very much for that very special practice arrangement. Charles "

"First-time order. Won't be the last.

newegg.ca got the part I wanted a week earlier than every Canadian retailer, and sold it for LESS. Still does. Only thing is the $1-ish charge for brokerage.

newegg.ca ships items from the U.S. through Washington & Customs in B.C. My ground shipping took 7 business days from date of order.

Did I mention the awesome website & customer service?"

"I was having some problems with an order (it turns out that the order system didn't like spaces in the street field) and an order desk supervisor, Jesus, solved the problem and offered me a discount for my trouble. Great service, great price and I got my order in three days.

Thanks"

"Competitive pricing, good selection, user friendly website, blah blah blah. Newegg.ca has absolutely BLOWN ME AWAY with their customer service. I've had refunds and replacements accepted and approved within a 24 hour period, super fast shipping and even 'rain-check' type rebates on a sale that started JUST after I purchased my products.

Thanks newegg.ca, you guys have been fantastic. I know where I'll be purchasing the rest of my tech stuff from now on. "