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Featured Review


Verified
5/5

2010-02-11

"I have purchased two handsets Nokia N900 and Nokia 5800XM from this place. I Have received price adjustment for the N900 when the price went down without any hassle. (eventhough the prices fluctuate on the site)
Order processing time is fast. (Received 5800 in two days even though it was an international shipping)
I have received excellent support each time I've contacted their web support. I would highly recommend doing business with them.
"

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Verified
5/5

2010-02-11

"I purchased a copy of Adobe Photoshop from Newegg but the software would not run properly. I contacted Adobe technical support and they spent 2 hours with me and could not figure out the problem. Adobe said that they would escalate the issue to a more senior technician and that I would receive a call back in 3 to 4 days. After nearly 3 weeks later, it was apparent that Adobe wasn't going to help me. I decided to ask Newegg if they would bend their rule about returning opened software. Well, Alex at Newegg said no to that. Instead, he did something much better than I had expected. Alex offered to contact Adobe on my behalf to give them a little "push" to help me solve my issue. Well, this worked as I received a call from Adobe 2 days later by a senior technician who was able resolve my issue very quickly. Now that's what I call service! Newegg rocks! These folks really do support their customers way beyond any other company. Thanks Newegg and thanks again Alex! "

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Verified
5/5

2010-01-30

"Great price and good product. Very fast shipping. This is the first time I am dealing with Newegg and my experience was very satisfactory."

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Verified
4/5

2010-01-20

"Newegg refunded me because the memory I ordered was not working properly. Fast Refund but...I lost 15$ for shipping. Great service though"

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Verified
5/5

2010-01-18

"Great service! I had a problem with my product and they offered to exchange it for something else. I've ordered 2 computers from them and they always deliver quality products and great service."

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Verified
5/5

2010-01-15

"Had a problem with noisy fans , RMA Dept was excellent to deal with. 5 Stars"

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bpl
Verified
5/5

2010-01-15

"Ordered a few items from Newegg and they came very promptly. The customer service is great and prices are very competitive.

They even offered to credit for a price drop once.

Newegg is the first place I check when I want to order parts.
"

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Verified
5/5

2010-01-14

"I had ordered a Foxconn R20-S4 barebone, it arrived little late because of customs @ Richmond, BC. There were some accessories missing in the box (Newegg is not @fault though) but Debbie @newegg took care of it as soon I wrote an e-mail to Newegg. Good service, will buy again.-HTPC2010"

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Verified
5/5

2010-01-14

"Newegg customer service is very good. After having problem to change a computor case, they give me a extra-service. And I have bought again at Newegg. They are serious and they have very good price. I recommend this store. Thanks NewEgg"

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Rep reply posted 2010-02-26
A rep from Newegg.ca, jk34, has responded:

“Dear cgoulet69,

Please accept our apology for any inconvenience cause by receiving a damaged item. Nothing should be complicated when ordering from us since our Customer Service is more than qualified to handle every situation.

So we can further assist you, please call Joshua at 800-390-1119 ext 25092 or e-mail him at Joshua.L.Key@newegg.com.

Thank You,
Newegg.com”


Verified
4/5

2010-01-11

"As per my first time experience shopping w newegg; wasnt a great experience; no till Joshua.L.Key contacted me to make it right!
Definitely I recomment Newegg; Thank you so much Excellent follow up customer service!
"

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Rep reply posted 2010-02-26
A rep from Newegg.ca, jk34, has responded:

“Dear Az778,

Please accept our apology for any inconvenience caused by your first experience with us. Also, thank you very much for speaking with me and I'm glad we could come to a resolution.

If you need anything further, please call me at 800-390-1119 ext 25092 or e-mail me at Joshua.L.Key@newegg.com.

Thank You,
Newegg.com”


Verified
5/5

2010-01-07

"I ordered a set of speakers from newegg.ca while they were on sale right before the new year. 6 days later, a promotional code was released, to reduce the price of the speakers beyond the sale price I bought them for by $20. I contacted customer service through the live chat they have on the site, and a representative politely and quickly gave me a $20 refund since I missed the code by a few days. Very good service and good prices."

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Verified
4/5

2009-12-24

" Did have problem with shipping (Those brokers!! )causing me to lost money and stuck with the item not wanted. But when Lillian.X.Hu came up offering apologize and special on next order. I decide to keep this unwanted item as Christmas gift and order again for the special offer. Well, all I wanna say is the customer service is great! unlike other store just say you are unlucky or something without making up for your lost.

"

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Verified
5/5

2009-12-23

"I am glad to purchase items from Newegg. The shipment is on time, and their feedback to customer request is quick. Though Newegg does not have price protection policy, I still got a credit for price match after I requested. A good business attitude."

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Verified
5/5

2009-12-20

"I bought a panasonic dect cordless phone and one of the handsets had a blown speakerphone. I contacted newegg.ca through live chat. Everything went well. I got an rma number and they emailed me the return shipping label very quickly. I am going to ups tomorrow to send it back. They are going to send me another one.
I would recommend newegg to anybody that likes cheap prices and good customer service.
"

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Verified
5/5

2009-12-18

"Nothing but good things to say about newegg.ca. First time dealing with them and the service was excellent. I had an issue with a rebate but they took care of it and solved my problem very quickly. Would recommend."

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