"This was my first order from Newegg.ca, they dealt with it very fast and I received on time. Unfortunately I had to cancel my order, but their customer service quickly gave me a RMA with no questions asked. Not only that but I even got to keep one of the items for free!!!
Great experience! "

"Most of the time Newegg has the lowest prices on the net for its promotions. Shipping is fast, items are well packaged and for Quebec residents they only charge GST (no PST). I only had to use once their customer service dept. but found them to be very customer minded and fast to answer. A++ Newegg"

"What can I say, Fantastic prices, shipping and customer service should you need to contact them. If need be you can speak with a service rep right on-line in chat in real time. Prices Great.. items.. a huge selection.. Even though items are shipped from the USA all pricing is geared to Canadian prices and shipping is fast. I will continue to buy from NewEgg.CA"

"Product was packed well and as described. I was very happy that newegg.ca stocked the item as many places like NCIX did not carry Pioneer Blu-ray drives. The only drawback was the shipping time. It took almost 2 weeks to arrive but at least the shipping was free."

"Ordered a WD external hard drive that became $10 cheaper before I received it. Emailed newegg.ca asking for the $10 to be credited and they did, even though they have no price protection policy! Thank you so much newegg! Excellent customer service!"

"Happy to buy something here. Although they do not provide price protection, still get refund after the price drop . Thanks!"

"Very happy by the service of NewEgg. As a first time buyer, and not really having too much experience with returning merchandise online, I found the livesupport chat helpful (even though I had to wait half an hour), and after a mishap with shipping (UPS's fault), I called again and a friendly gentleman told me to just keep the item as its not worth the shipping cost (it was under $20).

Will definately do business again with NewEgg, I like their service, their prices, and overall store integrity. Thanks!
"

"Recently I have ordered some computer stuff on www.newegg.ca (Inv.#1100001008 and Inv.#1100015547) and totally satisfied with their high level service, product quality and prices. Unfortunately, one item in my orders, the web cam Microsoft LifeCam VX-3000 was not working properly (I tried several VX-3000 and everyone had the same bluring "quality"), I could not recognize even my face.
I asked Newegg to arrange a return of this piece of garbage, but Lillian Hu (a kind girl from Newegg) offered me even the better way:
"Since the cost of the item is not worth the shipping expense for having to return it and you are our valued customer I would like to issue a credit in the amount of $25 instead of returning the item. In this case the item does not need to be returned and you may do as you wish with it."

So, I am grateful to them for saving my nerves, time and money.
Now I understand how to organize a successful retail business."

"I have bought a lot of things from Newegg from computer ram, computer case, computer speakers, and a bluray drive. So far I've had no issues with this company. Also, Newegg's customer support is excellent. After purchasing my bluray drive, the price dropped. I contacted Newegg via online chat and they responded immediately and refunded the price difference of the drive. Thanks Newegg!!! "

"Newegg Canada is truly a pleasure to deal with. They offer consistently fair prices (and some exceptional deals)quick delivery and 100% great after sales service.

While products may vary, the company itself deserves a consistent 5 egg rating!!! "

"Great products and some really great deals, but beware of the shipping process that gets between they and you.

SERVICE: Newegg.ca offers a wide range of electronic equipment and supplies, with a focus on those for personal computers. Helpful, knowledgeable consumers also add their reviews to products to help you determine if a product will meet your needs and work as advertised.

WEBSITE: The Newegg.ca website is very clean and easily navigable. Items are separated into categories and subcategories to make it quite easy to find the subset of products you're looking for. Multiple filters can also be applied to search results to narrow down the list of possible items to just the few that fit your situation.

Being a relatively specialistic online store, and specializing in items that require a customer to know enough about the products to get the right type and model for their particular purpose, Newegg consumers tend to know a good deal about the particular category of products they are reviewing and can offer some very helpful advice in their reviews. That makes Newegg's publishing of these reviews for all products very helpful and adds to the value and usefulness of the website.

PRODUCT(S): The majority of the items on Newegg.ca are computer components and peripherals, like internal hard drives, motherboards, monitors, printers, etc., although they do carry limited supplies of things like cameras, console video games, and cookware.

PRICE: Prices are usually quite low and very reasonable, often being a lot less than what you would find at a brick-and-mortar electronics or department store. The best deals are usually on products that include free shipping.

SHIPPING: The cost to ship my purchase (a 34-pound uninterruptible power supply) was $35 CAD. This was for UPS' standard worldwide shipping--the cheapest option for a shipment to Canada (a priority option was also available for $155 CAD).

Shipping was initiated quickly. My order was placed on a Friday afternoon and shipped about 8 hours later. Newegg.ca orders are shipped from their facility in New Jersey, so my package had to cross the border and switch hands to a different company before being delivered to me. My package was originally scheduled for delivery on Thursday, or 3 business days after placing my order (there was a holiday that week), which was very reasonable.

I ordered my item on Friday. It shipped to New York on Saturday where it waited to be sent across the border to Quebec on Monday. It went to Quebec and was shipped to New Brunswick Monday night and arrived late Tuesday afternoon. On Wednesday (a holiday) I was surprised to find that the package had had a 10.5 hour return trip to the facility in Quebec after having been scanned in New Brunswick, but the delivery date was still set for Thursday (the original date), and it was a holiday, so I wasn't too concerned. It arrived in New Brunswick again on Thursday around 6 PM local time, so the estimated delivery date was pushed back to Friday.

On Friday morning, my package arrived in Nova Scotia about 45 minutes from my location. Later that morning, a notice showed up in the UPS tracking file stating "INCORRECT ROUTING AT UPS FACILITY". So I figured they'd made a mistake and put my package on the wrong truck (an unprofessional, yet forgivable mistake). This would delay delivery until Monday, or 2 business days later than the original estimate.

Early Monday morning a new scan at the location occurred in the morning, followed by another message about 7 hours later: "INCORRECT ROUTING AT UPS FACILITY". I thought that one instance of putting my package on the wrong truck was unprofessional-yet-forgivable, but twice with the same package in two consecutive days was just plain incompetent. So I called UPS to get information on the reason for the shipping delays. The CSR looked at my file and told me that the facility didn't think it should be responsible for delivering the package to my area, although UPS' system showed that it was the proper location for packages with my postal code. She said she'd call them to straighten them out. I received a phone call around 7 PM Monday night from a UPS CSR, perhaps the same one, I'm not sure (she didn't sound out of breath after rolling a few heads at my local shipping facility, so perhaps it wasn't). She told me that my package had been placed on the wrong truck--although that's not what was stated earlier in the day--and would be delivered on Tuesday.

On Tuesday, a notice appeared on the tracking page: "OUT FOR DELIVERY". Sure enough, around 4 PM local time, I had my package.

WARRANTY/RETURNS: I haven't dealt with such things, but their policies and procedures are readily available on the website. In order to return a product, you must first contact customer service and obtain a Return Merchandise Authorization (RMA) number.

CUSTOMER SERVICE: N/A. Newegg's part of deal was executed well so I didn't experience their customer service.

Newegg.ca offers a good selection of items for good prices, especially if you can take advantage of their free shipping deals. They can't be blamed for the delays my item saw in being delivered to me, however they only have UPS shipping options available, so I will have to test out the same procedure the next time I order something from them. Adding a Canadian distribution centre and using established national shipping procedures could help these problems."

"The prices are very good and the shipping is prompt. Another thing I liked was that there are generally many reviews for the products written by customers, so it makes it easier to make decisions.

The only issue I had was in using a promo code. Since the items were to be shipped from two different warehouses, the order was somehow split into two and the promo code was applied on only one portion of order.

I did use the Online Chat service and it did not take very long to get a hold of someone to solve the problem, so that's good. However, the customer support representative told me to email them personally once I got the shipment so that they can issue me a credit (the missing rebate due to the promo code bug). I did so last week and I still have not had any response. Perhaps that person was on vacation? Anyway, I will update this review if and when this issue is resolved.

EDIT: The promo code issue was resolved today, so everything's good."

"Excellent service, agents are polite and effective. great experience overall. Would be even better if FedEx is used instead of UPS for shipping. "

"www.Newegg.ca has only been AMAZINGLY EXCELLENT!

-NB: This Review is valid on 16-Nov-2009

They wipe out ever other In-store & On-line retailers from Best-Buy & Future-Shop, to NCIXC & TheSource, on a regular Basis - with:

1. Excellent Daily SHELL-SHOCKER Specials!
2. Email-Promo items! Last long enuff 2 Buy!
3. Their 3 pagers of DAILY-DEALS always there
yet ever changing and always worth a look!
4. Their superb Customer service, via email,
or phone, and my favorite, IM-Chat!

NB: they are so niece that they let individuals review the items and their experiences, to create ratings. Sadly, unlike me, who has purchased from www.NewEgg.ca since they 1st week they opened for business in Canada, too many reviewers of the products or their own experiences are Silly folks who need to complain about anything without having multiple experieces, so I'll tell you this:

I am a MAJOR on Line shopper, both individually and for my company, and for BEST PRICES, Best Service, Full electronic Reliability, HONOR, respect and politeness, as well as excellent return terms, and even consideration of individual requests... BAR-NONE!

www.NewEgg.ca is THE BEST!

You can't ask for anything better anywhere else!

DPG, President of IFIS!
Independent Financial & Insurance Services
- since 1979 -
and believe Me, WE SHOP HARD!
& for our clients too!

When I endorse some place, for FREE,
it Better be Better than A-1, becuase
my reputation Depends on MY WORD!
-NB: This Review is valid on 16-Nov-2009
"

"Great store. I've ordered from NewEgg a bunch of times since it opened the Canadian site. Long time fan of the American site for its comprehensive database of product reviews.

Their customer support is excellent, had some issues with my order this last time and they were polite and helpful.

Would highly recommend NewEgg, especially after the horrible SNAFU that was trying to make a larger order from tigerdirect earlier this year."