"Such an a convenient and easy experience ordering my contact lenses online!"
"Very very happy with the service"
"Tried to pay with PayPal multiple times. Your system would not accept it."
"Very disappointed with the added hidden fees at end of checkout. My contact lens boxes were not the price originally quoted to me.
Very irritating"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.
”
"Love that I could pay with Venmo!"
"I shopped around and found OptiContacts. So glad I did. "
"Ordering these contacts was easy, and the price was reasonable. Was able to use Apple Pay to pre-fill the shipping and billing information, and pay for the product "
"Excellent service, easy to order, fast shipping!"
"I enjoy my contacts and the price is really helping me out lately. I have been a customer for years and unable to buy the contacts for my left eye at the present time but still have to purchase right eye. The discounts make very affordable. Thank you"
"Great price overall, didn’t really appreciate the hidden fee. But the price was still great."
"still trying to decide and will confirm after I receive the order"
" we see how long it takes to get ."
"It was very good and was easy to do thank you I recommend this place very much"
"Did it all on my phone with a picture of my prescription"
"Re-ordered and was fast &easy"
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for bringing this issue to our attention. PayPal is indeed an option at checkout, and we regret any inconvenience caused. Our team will investigate this matter promptly and reach out to you to assist in completing your transaction through PayPal or explore alternative payment options.”