"Great service easy to use. I will buy from them again. "
"very fast at responding and friendly "
"Your fast accurate no hassle love it"
"The processing Fee is WAY Too High"
"So....shipping is free but you charge a $17 processing fee? Bait and switch much?"
"processing fees are a joke. Yet somehow we all end up paying it. I don't know of a single other business that gets by with charging fees like contact lense sellers do. Just price the contacts accordingly. Its absolutely ridiculous. Its kinda like tipping culture. Its out of control and absolutely scammy!"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"The pricing they showed me inside my actual account and allowed to go all the way through the payment page eventually wouldn't process. I had to pay 3 times more for the same product over what they showed me. "
“Thank you for bringing this to our attention, and we apologize for any confusion or frustration caused by the pricing issue you experienced. Our team will investigate this matter promptly to understand what happened with the pricing discrepancy you encountered. We will reach out to you shortly to discuss this further and find a resolution that satisfies you.
”
"PRICING CHAGNES WHILE ON THE WEB SITE."
"Great experience. Was very easy to order"
"They pull you in with a great price but then add fee on top of fee as you go through the process AND it seems to change suddenly with no warning. You click on continue and it jumps $10 then it might go back down if you use the back button. Seems very untrustworthy. Overall though, it does still end up being a good price compared to other sellers. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Quick and easy to reorder with free shipping!"
"Fast and easy. Best online shopping fopr contacts so far. "
"Love getting my contact lens from here"
"Very easy to add prescription and then find my doctor to verify."
"Thank you! Fast shipping! Always awesome "
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”