"You cannot beat the price or ease of getting the contacts that you need anywhere else."
"It's unfair to give a loyal repeat customer only 20% off and a new customer gets 30% off. It's bs if you ask me"
"Couldn’t apply HELLO dscount code that was advertised. "
“Thank you for bringing this to our attention. We apologize for the inconvenience you experienced. Our team will investigate this issue promptly and ensure that the discount code is applied correctly to your order. We will reach out to you shortly to assist further and ensure you receive the discount you were expecting.”
"Just add $3 to every box or give less of a discount. The processing fee is a turn off. it actually makes you feel like the discounts are useless when you see that added. "
"It often slips my mind with my busy schedule to order contacts. How awesome to have them auto delivered and at a discount! What more could you ask for!!"
"I have never ordered online before- this was easy."
"Very easy to order, less expensive than going through my eye doctor."
"I forgot to order contacts before vacation. They have 2 day shipping! Yay!"
"My only concern was that I was never asked for information about my optometrist, while other online companies to order lenses ask for that information - I went back and did the order a second time, to be sure that I will receive my contacts"
"Still the least expensive, but the “hidden fee” is a crappy tactic. I tried 15 other websites to beat your price…"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Price kept going up yoj should get cheaper the more you order "
“Thank you for your feedback. We strive to offer competitive pricing and value for our products. Our team will review your order details and explore available options to ensure you receive the best value for your purchases. We will reach out to you shortly to discuss how we can assist further and address any pricing concerns you may have.”
"Prices are good but still expensive for a senior "
"The process was super easy and quick"
"Ordering was easy. Upfront pricing , the processing fees were clear and upfront. "
"Easiest site to order from. The others were a hassel. Thank you tons!"
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for reaching out and sharing your concerns with us. We value your feedback and want to ensure you receive fair treatment. Our team will review your account and order details to explore available promotions and discounts that best reflect your loyalty. Thank you for choosing us and for your continued support.
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