"Thank you! Fast shipping! Always awesome "
"The price of my order kept changing "
"It was an easy page, but the Price wasn't unexpected. "
"I don't understand why it says $46 per box and my total is $138 for two boxes... Then the 30% discount makes it cheaper...I feel like the sites are completely dishonest with the pricing until you've entered ALL your information into their system.
"
“ We apologize for any confusion or frustration this may have caused. The price per box listed on our website already includes any applicable discounts or promotions that may be available. We appreciate your feedback and will review our pricing display to see how we can improve it for a better customer experience. ”
"I have been with Optic for 20 years. The service is great. A few
more discounts occasionally would be great. This company was on top during covid 19.
Thank you."
"The price is high and best coupons are reserved for new customers. There should be better coupons for returning customers."
“We sincerely appreciate your loyalty as a returning customer, and we understand your concern about the availability of promotions. To ensure you receive the best value on your purchase, our team will review your account and reach out to discuss available promotions that may better suit your needs. Thank you for choosing us for your vision care needs. We value your business and look forward to assisting you further.”
"Ordering from this fine company was a pleasure, It was so quick and easy. I will tell all my friends!"
"The advertised price did not hold at all. The company charged a surcharge which was about 120% addition to the original price. I will look for alternative vendors in the future."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Coupon codes are deceiving. Constantly changing prices and stating you get things for free just to give you a different price."
“Thank you for your feedback. We understand your concern and apologize for any confusion caused by our promotion system. Our policy is that only one promotion can be applied per order, whether it is a free sunglasses coupon or a contact lens discount coupon. If you have any further questions or need assistance with your order, please feel free to reach out to us. We appreciate your business and your understanding.
”
"Got a great price and easy to order"
"Saw advertised price on contacts with a coupon for $15 a box . Went thru the whole process of ordering get ready to check out says total is $111 total. Then hit ship order and then that page said $247 .They added on a $89 processing fee and $19 shipping . So I then wanted to find out if they charged me $89 processing because they gave me coupon discount so I made an order without using a coupon paying full price for contacts and the processing fee dropped to $14 with free shipping . So they are false advertising because if you use coupon code they get it back by charging you a high processing fee . The contacts were the same price either way. This practice should be against the law "
“Thank you so much for your 5-star review! We're thrilled to hear that you found our prices to be the best and that the process was easy for you. We assure you that OptiContacts.com is a legitimate and trustworthy platform. We appreciate your trust in us and look forward to serving you again in the future!”
"website is easy to navigate and have good choices of brands."
"Paid with Apple Pay and it prompted it twice. I pray I don’t get double charged you yall. "
“Thank you for bringing this to our attention. We understand your concern regarding the double charge issue with Apple Pay. Please be assured that our system does not reflect any double charges at this time. However, we take this matter seriously and will investigate it promptly to ensure everything is processed correctly. We will reach out to you shortly to provide an update and address any further concerns you may have.”
"Shopped online for the first time, thought price was very low. At checkout, added on a $100 processing fee. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Thx,Ordering online made easy. "
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We apologize for any confusion or inconvenience this may have caused. At times, our website may display different deals and promotions that could affect the final price during the checkout process. To ensure your satisfaction and resolve any concerns, our team will review your order details and reach out to you shortly. We appreciate your patience as we investigate and resolve this matter.”