"Very easy to find my lenses and order "
"Took an hour to complete my order because it kept giving me error messages. Also there is a bs processing fee that you aren’t aware of until right before you pay. I just want to see, cut the crap."
"Very easy to re order and get my lenses"
"Love that I was able to enter my prescription and order with no problem"
"In general it was a good experience, but I couldn't figure out how to see what discounts had been applied...There was a sale, but it looked like I should also be able to get 30% off my first order, but I couldn't find a breakdown of what discounts had been applied so I don't know if I got the lowest price possible...And I don't have time to try and work with an automated chatbot to figure it out."
"Easy to use. Hope they are good contacts!"
"Quick & easy ordering! With fast shipping !"
"Was very easy to search and review the process. Site works fast and fine."
"I wear only one contact (right eye) I also don't wear them 24/7.. it was IMPOSSIBLE to order just 1 box from ANY OTHER CONTACTS COMPANY online. You have to call them and explain that I'm not a cookie cutter customer! Not everyone has the same need in contacts!
THANK YOU for making this easier for me. You have my future business and I will tell my friends about you."
"Easy check out, affordable!!"
"Easy to order thank you! Everything was on file"
"I had a hard time using your website. It was not very easy to look for options"
“I'm sorry to hear that you had difficulty browsing our website. We appreciate your feedback and will work on improving the user experience to make it easier for you to find the options you are looking for. One of our agents will contact you shortly for further assistance. Thank you for bringing this to our attention.”
"Easy to purchase, good prices"
"The ordering process was easy but the receipt of purchase that they emailed me had no data! I received the order, and that ALSO has no receipt. "
“Thank you for reaching out to us regarding your recent order. We apologize for any inconvenience you may have experienced. In order to assist you further, we kindly request that you provide us with the order information such as the order number, date of purchase, and any relevant details regarding the issue you encountered.
Once we have the necessary information, we will investigate the matter thoroughly and provide you with a prompt resolution. Our goal is to ensure your satisfaction and address any concerns you may have.”
"First they had exactly the contacts I wanted/ needed. (the only company to have in stock) And they had the best price. Can't beat them!"
A rep from OptiContacts.com, KitsCS, has responded:
“I'm sorry to hear about the difficulties you faced while placing your order on our website. We truly value your feedback and will take it into consideration to improve our user interface and make the ordering process smoother. Regarding the processing fee, this fee is charged however it is not hidden in any way. We try to make the processing fee as evident as possible however since the processing fee represents a percent from the total price of your contacts it cannot be calculated until you add your items to the cart. As such the processing fee is indicated on the page before you provide any of your personal information and included in the total cost shown on the last page before you complete the order.
Even considering this fee, we guarantee our total price to be the lowest on the web, and it's backed by a 7 day price guarantee which can be viewed at:
https://www.opticontacts.com/priceguarantee7.html
Thank you for choosing OptiContacts.com”