"Communication was excellent. Quick delivery. The phone is exactly what it says it is. Highly recommended!"
"Excellent communication and prompt delivery! I'm in love with my new xiaomi, which I got for such a wonderful price! Bonus points for adding a phone screen protector and case!"
"Overall, it was a good experience. Shipment was mid but the good price makes it worth. Can't really complain."
"I bought my OnePlus 9 Pro (NA variant) from PDA Plaza around 10 months ago. The other reviews mentioning long shipping time are spot-on (think it took around 6 weeks), but if you don't need a phone *now* I think it's well worth the wait for the difference in price versus buying from a big-box store or carrier. The phone I received was exactly as ordered and factory-new. I have been able to install OTA updates as expected."
"I bought a phone and had to wait about three weeks because it was on sale. I wrote them, and their customer care was fast to respond and address my questions concerning their timeframe. So, even though I had to wait, their customer service was outstanding. Before I placed my order, I received a voucher for free shipping and they responded swiftly to my inquiries. The wait was really worth it."
"Shipping was quick, the pricing was reasonable, and the customer service was excellent!
The only thing that detracted from the score was the fact that when I contacted them, they informed me that the Mi 11 Ultra was only available in white.
They immediately replied with a message indicating they had arranged for a blue phone to be sent to me, but when it arrived, it was still the white version.
Because it was the EU version, they added a North American 3.0 Fast charging plug for me. I strongly recommend them:)"
"I have ordered a phone way back this January with the expectation to received the phone within 25-30 working days. After the said time frame had gone and passed, i sent emails for an update and the always reply that there were problems with shipping due to a whole bunch of reasons. After 2 and a half months of waiting and still nothing from them to show any progress, i decided to cancel my order which they agreed to refund me in full. But unfortunately they are unable to send the full amount back due to "Limitations" in sending money. The full price of my order was 2,600 CAD. They have sent me my initial refund amounting to 1,000 CAD after 2 weeks of back and fourth email, and the other 1,000 CAD after a MONTH!! And up until now im still emailing about the remaining 600 CAD which they always say that they will look into it.
If you are thinking of buying from them, i suggest you go look to a more reputable store, and if you are dead set on buying from them, please do not be like me and use PAYPAL not INTERAC as this would ensure you have a back up options to get your money back in case, which would likely to happen, something wrong would occur. "
"I'm lucky, they had me waiting 5 weeks for a phone......(didn't loose any money)
But, their support team is good, they were replying to messages.
The wait is way too long.
Go with mi4canada.com
Less trouble, super fast.
Got my phone in one week, from ordering to delivery from Hong Kong.
Blazing fast.
"
“Hello,
First, you purchased a phone on sale for $200 less than in any other store. This came with a 15-25 days shipping timeframe due to its low price and high demand as indicated on the website.
Second, when we received your device, we tried to capture your transaction so we can ship your order. But, PayPal did not allow us to capture the funds. They said there was something wrong with your PayPal account. We contacted you, called you, emailed you... multiple times but you never responded. In fact, this is your first communication with us. As such, we cancelled the order.
The fact that you never communicated back with us and that your payment did not go through only indicates you had possibly fraudulent intentions. And because you couldn't complete your fraud, you want your revenge by writing faulty reviews. You have been reported.
Best Regards,”
"This is my fourth purchase from me and as always everything went perfectly. They'd get a million stars from me. They are an absolute pleasure to work with. They are able to deal with any inquiry or problem with ease. It's a great site to buy a device on the web. Thank you!"
"Good customer service. But my only request is that their website has a promotion integration.
The website stated that I could get this particular discount, yet it was included. But this isn't really my issue.
Overall, I think it's fantastic. Their store is one that I would suggest!
There are a lot of phones that aren't available anyplace else in the North American market."
"I ordered a cellphone 3 months ago from the company website, it showed
Delivery in 10 to 15 days, 2 months passed, still not shipped, I canceled the order, they agreed to refund the payment, 40 days passed, I have not received my refund yet, I contacted the company many times, they said it would be soon, I waited day after day, now they don't respond my email, and don't pick up my call. It is a terrible experience of my online shopping ever. Don't touch this company."
"Everything went smoothly. I am content. I'd be a little happier if the shipping costs were a little lower."
"I wanted to change the phone's storage right after purchase but they already shipped it, very fast shipping. Prices are very nice and customer support is decent."
"The best customer service I've ever encountered. I was blown away by how swiftly they fixed difficulties. I would gladly work with them again. Excellent in every way."
"One of the greatest services ever...quick email responses and an easy-to-use website.
Thank you so much, Hardeep Singh"
A rep from PDA Plaza, lorelie.bouchard, has responded:
“Hello,
When you requested to cancel and refund your order, we issued you a refund via the same payment method you processed the order with, which is the Interac e-transfer.
But your bank was not letting the transaction go through for some reason so we tried it again and it did not go through. Perhaps the amount was too large so we decided to make the refund in individual batches so to if your bank would work this time. Therefore, we decided to issue the refund via PayPal which worked. You have all of your funds with you... The refund was issued. We emailed you regarding this but got no answer.
As such, it is not our fault your bank couldn't process the transaction back to you via Interac so we were compelled to do it via PayPal. This all caused a slight delay but once again, this was not under our control.
Regards,”