"I'm lucky, they had me waiting 5 weeks for a phone......(didn't loose any money)
But, their support team is good, they were replying to messages.
The wait is way too long.
Go with mi4canada.com
Less trouble, super fast.
Got my phone in one week, from ordering to delivery from Hong Kong.
Blazing fast.
"
"This is my fourth purchase from me and as always everything went perfectly. They'd get a million stars from me. They are an absolute pleasure to work with. They are able to deal with any inquiry or problem with ease. It's a great site to buy a device on the web. Thank you!"
"Good customer service. But my only request is that their website has a promotion integration.
The website stated that I could get this particular discount, yet it was included. But this isn't really my issue.
Overall, I think it's fantastic. Their store is one that I would suggest!
There are a lot of phones that aren't available anyplace else in the North American market."
"I ordered a cellphone 3 months ago from the company website, it showed
Delivery in 10 to 15 days, 2 months passed, still not shipped, I canceled the order, they agreed to refund the payment, 40 days passed, I have not received my refund yet, I contacted the company many times, they said it would be soon, I waited day after day, now they don't respond my email, and don't pick up my call. It is a terrible experience of my online shopping ever. Don't touch this company."
"Everything went smoothly. I am content. I'd be a little happier if the shipping costs were a little lower."
"I wanted to change the phone's storage right after purchase but they already shipped it, very fast shipping. Prices are very nice and customer support is decent."
"The best customer service I've ever encountered. I was blown away by how swiftly they fixed difficulties. I would gladly work with them again. Excellent in every way."
"One of the greatest services ever...quick email responses and an easy-to-use website.
Thank you so much, Hardeep Singh"
"The only drawback is that instead of arriving at the address, Canada Post keeps sending me notifications stating that I was not at home. This is completely false since I was looking for the truck all day for many days before deciding to have them drop the parcel at a Canada Post station. It was quite annoying."
"When I placed my order, the crew at PDAPlaza was quite attentive. The phone came into my hands at the end of the week; I will definitely buy it again and suggest it to others!"
"I bought a Huawei P50 Pro. Excellent customer service and communication. This is the first time I've purchased a phone outright. Amazing experience. PDAPlaza comes recommended."
"Sadly they said they didn't have the colour I ordered and offered another one, I didn't want another one so I asked to cancel. They refunded me with no issue and were always in email communication with no problem. Good business with you, maybe I order another day."
"Excellent experience. Responses were prompt, and the phone came two days earlier than expected. I'd purchase from them again."
"The phone arrived in a flash. They didn't have the colour I requested, but I'm satisfied with the substitute. The free complimentary accessories were a wonderful touch."
"The transaction was quick and simple. The only source I could locate trustworthy Xiaomi phones that were available to Canadians. Certainly recommend"
A rep from PDA Plaza, lorelie.bouchard, has responded:
“Hello,
First, you purchased a phone on sale for $200 less than in any other store. This came with a 15-25 days shipping timeframe due to its low price and high demand as indicated on the website.
Second, when we received your device, we tried to capture your transaction so we can ship your order. But, PayPal did not allow us to capture the funds. They said there was something wrong with your PayPal account. We contacted you, called you, emailed you... multiple times but you never responded. In fact, this is your first communication with us. As such, we cancelled the order.
The fact that you never communicated back with us and that your payment did not go through only indicates you had possibly fraudulent intentions. And because you couldn't complete your fraud, you want your revenge by writing faulty reviews. You have been reported.
Best Regards,”