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5/5

2003-01-09

"I ordered an Orinoco gold pc card from Page Computer by website. It came yesterday in a sealed retail box. I was a little worried since I had never heard of them but it seems to have turned out ok. You might want to look at their return policy though. It looks like they do all their communication by email. It came a lot faster then I thought it would so that is a plus."

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N/A
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-01-08

"THESE FOLKS DID EXACTLY AS PROMISED!
GREAT PRICE, PROMPT SHIPPING, WELL PACKAGED-----WILL DEFINATELY ORDER AGAIN-----RECOMMEND!!!!!!!!!!!!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-12-31

"I placed my order on Sunday. Availability was confirmed and shipping reference number was provided within 24 hours. I received the package Friday of Christmas week (Christmas was Wednesday) I am very satisfied."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online

5/5

2002-12-28

"I placed my order ON LINE on one day and received the order the FOLLOWING day. Additionally, I had a question regarding where I could go to download updated "drivers" for this product, and the Customer Service person got back within a few hours. THIS is the kind of customer service I like, and will continue to "shop" at this company. Thanks, Page!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2002-12-19

"Processing time is very long. They say 24 hours until order is shipped, but it actually takes several days.
They can't tell you where the order is shipped from, in order to anticipate the delivery date.
Customer service does not try to solve problems in a desirable fashion by upgrading shipping.
I'm very disappointed as I have placed my first and last order with Page Computer.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Overall web site
Speed of web site
N/A
Web site reliability
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Web site being easy to use
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5/5

2002-12-14

"Excellent! Quality Purchase!
Received order notification within hours of the sale for my Sony DSC-S85 digicam. Received shipping confermation notification email 10 minutes later w/ tracking number. Item shipped the following day via FedEx 3 day Select. Camera received in two (2) days, and even on a Saturday! Great Prices! Great Service! Great Sale!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-12-14

"I was aprehensive about ordering the refurb LCD monitor, but at $384 couldn't resist. Well, the LCD arrived and its like new. They shipped it out the door fast too."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2002-12-13

"Nightmare to deal with. Ordered a battery for a Sony Picturebook, first battery sent was defective. Asked for RMA, and two batteries sent instead of one. Have called and asked for a UPS call-tag which they say they will send so I can return the defective battery and the extra, and nearly a month later they have not sent it. Just finished speaking with their RMA department, who claims the call-tag will be sent "today or Monday."

On top of that, the laptop battery has only been through 10 charge cycles and is already at 70% wear. Considering the defective product, the mistake on the RMA, the inability to return the products, and the atrocious customer service I cannot recommend this vendor to anyone. Avoid at all cost.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
N/A
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2002-12-12

"Nov-25 Placed an order for ~$400
Nov-25 Credit card was charged.
Nov-27 My order disappeared from their Web Site.
Nov-27 Sent e-mail to customer support asking what happened.
Nov-27 Received auto response:
"Due to exigencies caused by the power trip that gravely affected our
computer operating system, we are experiencing technical difficulties
in receiving on-line communications since Tuesday, November 26, 2002 to
present.
"
Nov-27 Sent an e-mail asking to cancell my order.
Nov-29 Order reappeared on their web site.
Dec-02 No changes to the status
Dec-05 Called Customer support to confirm cancellation, was assured that the money will be refunded on Dec-10
Dec-11 Nothing happened. Called customer support, they transferred me to voice-mail of some Benedict.
Dec-12 Nothing happened. Called customer support, they transferred me to voice-mail of some Benedict. Left a voicemail asking about my refund....
Dec-13 No one called me back.
Dec-16 Refund finally appeared on my account.

...VERY FRUSTRATING.

"

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Overall product shipping and delivery process

5/5

2002-12-09

"I was a little nervy when I read the mixed reviews, but decided to give it a try. I was pleasantly surprised. I ordered a HP 3500c Scanner on-line Dec. 4, '02. I requested a tracking number, but received an answer that since the prduct was shipped from manufacturer, that they couldn't give me a tracking number. The next day I received another email that my product had been shipped along w/tracking information. Scanner was delivered Friday, Dec. 6 '02. What great service!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
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Overall product shipping and delivery process

5/5

2002-12-05

"Excellent price, fairly quick with sending. It took them 5 days to process, but for the price... it was worth it. I ordered a HP Duplex printing accessory, that from HP would run $79.99. Page computers had the same product (not a generic) for $33.57!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
N/A

5/5

2002-11-27

"Excellent Service, Received the order in two days by Fedx. Products were as order and well package.Will definitely do buisness with the Company in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-11-26

"They shipper faster than expected. The price was the lowest I could find and their shipping cost was realistic. "

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5/5

2002-11-23

"Ordered a Lexmark toner cartridge. The product with packed well and shipped quickly."

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-11-20

"Great price. Fast shipping. Couldn't ask for a better online shopping experience."

Detailed Review Benchmark + -
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Is consumer focused
Is committed to quality products and services
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Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process