"Nothing but the best when dealing with Pool Supplies Canada. They are fast with getting back to you on quotes and order request so much so that I have shopped with them more then a few times now and would highly recommend them to anyone I know :) "
"I bought this pool cleaner after reading very positive reviews on Canada Pool Supply. The delivery was fast, despite the pandemic situation slowing down online purchases. It took me about 15 minutes to install, plus a couple of days to get used to it and tweak its installation (for instance, I discovered it works best if you do not use skimmer socks, which I always used before).
After a week of using the cleaner, my only thought was, why didn't I buy this sooner? It works great, cleans my pool non-stop and can reach sections of my pool I always had trouble reaching before, as my deck does not surround my entire pool."
"Have ordered from pool supplies a couple of times and have never been let down. Will continue to use them as needed. Too notch service. "
"very quick delivery
thank you"
"Arrived fast, excellent quality, easy install, I highly recommend!"
"We bought two different pool cleaners! This one was by far the best ever made! I would say don't waste your money on another cleaner....the other cleaner gets a one star rating this one is a 10 star! You will not be disappointed in buying this cleaner! We have a 22 foot by 13 foot rectanglar pool that is 4.5 feet deep! 10 STAR PRODUCT!"
"This company advertises “lowest price guaranteed” but do not follow through with that promise. I purchased a solar heater from them and a couple of hours later noticed that the same solar heater was on sale at Canadian Tire. Because they advertised lowest price guaranteed, I did not cancel my order and emailed them the information on the sale so that they could match the price. They took over a week to reply to me and told me because I had already purchased it from them they would not match the price but I could return the product to them and they would refund me. This doesn’t help me because they took so long to reply, the sale is over at Canadian Tire. Do not trust their lowest price guaranteed advertising. "
"I've ordered products from Pool Supplies Canada for several years. Their prices are always competitive (often the lowest) and they provide quick delivery. This year (May 2020) I ordered an item that was expensive enough to get free delivery. Later in the day I ordered an item that did not qualify for free delivery. Since it would have been free delivery if I had ordered it at the same time as the previous item I left a note asking if they could bundle it with the previous order to get free delivery. They noticed my note and provided a refund of the delivery cost for the 2nd order. Excellent customer service."
"Got what I ordered, as described and fast shipping. "
"I have been ordering from Pool Supplies Canada for a few years now! The web site is well presented and you can locate what you need with detailed descriptions. There prices are very competitive and if you order over $200 you’ll get free delivery too!
The processing time is fast, you’ll get your order in about a week!
I have had to deal with customers services on a past order, they dealt with things straight away with easy.
I would throughly recommend this company. Thank you Pool Supplies Canada "
"All was good. One small issue tough, one of the shock bags was pierced when it arrived "
"Best price - easy to buy on line - terrific delivery service. Amazing overall experience "
"We bought filters for $18 each, they were the wrong ones, we think their error but whatever. Our total bill was $51.96, yet refund came to $25.97. No mathematician here but that's $26 for shipping??? Worst part is when we realized it was the wrong filter we called and were hung up on multiple times and after 3 hours of multiple attempts finally reached (a pleasant) lady who was more then happy to help provide a return shipping label, but failed to mention that this would cost us $26 in this end!! We have bought from here before but NEVER again. And I suggest unless you are 100% sure what you are ordering is correct don't do it. Amazon ships and returns for free!!!!!!"
"Hi Charlene,
Thanks for your help. I am very pleased with your service and would also highlight the patience, courtesy and expertise of Greg in technical support before and after purchase. Your and his support was pivotal in the decision to purchase and important element in my complete satisfaction following my purchase. Your competition was unable to match your high standards. The product mete my expectations.
Jon"
"Box movers without love for their product or service. They advised me incorrectly on what part to order to vent my heater, and when the plumber came a few months later (it was too cold to install it in the winter and the pool needed to be operational) we discovered we had the wrong part, and they told me about their no-exception 30 day policy. So now I am stuck with a useless 300 dollar part. This company is not out to help pool owners at all, just pay 5% extra and go to your local pool guy."