"I ordered an itunes gift card and the card redemption number comes up as invalid. That's NOT the reason for my review. My review is for the lack of response to multiple emails I sent to them. I sent emails from 2 different email accounts, always referencing my order #. No response (other than the "we are reviewing your e-mail" auto response). Tried to call, long hold time. I give up. "

"Outstanding service. After trying a couple of other gift card sites I was very frustrated. No timely delivery of e-gift cards, absurd verification procedures that didn't work, and absolutely NO customer service that could be reached (I'm talking about you, Cardpool). With Raise I got almost instant chat support and the rep stood by while I placed my order and we determined if it would be held up for any reason or require further verification (it wasn't). The gift card numbers were available in my account within seconds. Instantly saved 7.5% on a new computer at Staples."

" Raise stands apart as an honest gift card re-seller company. The following is the only time I've ever had an issue- and it was resolved very quickly.
I called on Saturday, 12/12/15 to report that the envelope I received from Raise did not contain the gift card . Angel is the representative I spoke with. She was very friendly, respectful and customer focused.
Right away, Angel offered a full refund, but I preferred to wait for an investigation, in case the gift card could still be sent. She even researched the site to see if there was a similar card available, but there was not. Angel asked if I was willing to wait for 2 business days for a response and I agreed.
In the meantime, I received follow up emails from Angel, specific to my case, which was reassuring.
The gift card was in my mailbox within the next business day (Monday). All in all, it was a week from order to delivery.
Thank you, Angel, for your friendliness and integrity! You were quick to offer a full refund and then set realistic expectations when I expressed I'd rather wait to know if the gift card could be sent.
I would definitely do business with Raise again because there is usually no problem at all. I know they are honest, willing to resolve issues to the customer's satisfaction and they communicate to let you know they're on it.
A final thank you for the considerate option of receiving a return call, instead of hanging on the phone while waiting for a customer service representative. Angel returned my call and, in the meantime, I was able to get some other things done :)"

"At first, Raise was an excellent vendor. So much so, that I've bought close to $5000 worth of gift cards from them this year alone. However, I recently had a situation with my form of payment (credit card issues) after making a gift card purchase on their website. My bank was investigating pending fraudulent charges on my card, and the Raise charge was being flagged as a result. As such, I had emailed Raise customer support requesting their assistance in canceling the order so I could repurchase the gift card using a different credit card. I also called them as soon as their customer service line opened at 8am CST that morning. The representative assured me that she could assist, and requested that I verify the situation with my bank, and then email back so she could cancel the order. When I reached back out to her, she responded saying they could not refund the order as they had already processed the payment on their end, and that the gift card was being delivered to my account (however, the charge for the giftcard was still pending on my credit card). I was confused and frustrated, as they did not provide the customer support that they had promised that very morning. I am appalled by the service I received and recommend Cardpool instead. "

"At the beginning of my business with them, I would have given them 5 stars, but they have over time allowed too many mistakes to warrant that rating. Their customer service fixed many problems for me. About 10% of the gift cards I bought I could not use, so they reimbursed me my purchase price with no delay. The situation has gotten worse. I have several purchased gift cards that are no good (the merchant says the card balance is either $0 or the number is not valid), and their customer service is neglecting my emails. I will stop doing business with them all together, and I recommend that for all."

"I had an issue with a Raise giftcard not working. To get it resolved quickly, I e-mailed and called. I was very happy with the result. The phone rep (Dahlia) was great and she followed up with me immediately via e-mail and the issue was resolved by the next day. She asked for 1 piece of information to confirm my error and she did the rest. It was quick and easy and turned a possibly frustrating holiday annoyance into not a big deal! Thank you!"

"After I established an account they wanted: (1) my birth date; (2) a PDF copy of my passport or driver license. I called the company and asked why... they told me for security purposes... I HAVE NEVER HAD ANY COMPANY ASK ME FOR THIS INFORMATION AND IT SERIOUSLY CONCERNED ME... I provided them with a valid credit card which they verified... but could not complete the purchase until I provided the information noted above...

In this age of stolen identity, this business practice is simply unacceptable and I strongly recommend everyone to run not walk from this business... This information should not be released and this business needs to change..

J. Baker "

"Bought one card from them and the value was zeroed out a couple of weeks later. They refunded the money so fine. I then got a Panera ecard and this time someone else used the card number at the retailer! They said they would refund what you spent on the card but you lose out on the full value of the card which is why you are buying from them in the first place .... so totally not worth the hassle! They obviously do not have a good process of vetting these cards as the person who sold it to them still had the card and was using it apparently. It makes me not trust them and probably will never use the site again."

"The service is terrible. You might wait at their phone line forever. They cancel your order without any explanation. "

"I had a gift card order that checked out when I first received the card, but after a few weeks, the account was closed, so I would not have been able to gift or use the card. I called Raise customer service, and they were very helpful and understanding. I was told they would issue a refund and was reminded that they guarantee their cards for 100 days, which my order feel within. It was very simple, and I will continue to be a customer."

"As a buyer of thousands of gift cards, I can tell you I have had a mixed bag of experiences with them. Their purchasing system and "wallet" is great. The issue is their lack of response time in their customer service. I have emailed and called them numerous times and despite their 2 - 3 days they say they'll respond in, they don't do it. I've had over a $1000 in fraudulent cards and it can take over a month to get my money back.
The good news is that when you eventually talk to a person, they're very nice and accommodating.
Another problem is their physical gift cards. They take FOREVER to arrive. Don't bother."

"I was very irritated that when I went to use my $200.00 gift card from Raise.com that there was a zero balance. Finn was extremely apologetic and eased my concerns regarding a full refund or replacement card. I told him that I was a Market America shopping consultant and that I normally promote Raise.com to my preferred shop.com customers. I had some concerns when this card came up empty and it was an embarrassing situation, since I was having dinner with the manager of a local Bonefish Grill restaurant conducting an interview for an article that 'm writing about this new business owner. Finn was an exceptional customer service representative and I truly think he represents Raise.com in a professional and outstanding manner. Finn should be modeled and mirrored by all your customer service representatives. His concern was genuinely felt and his verbal expressions of apology were sincere. He should be commended for turning a disappointed and irritated customer into a more relaxed and satisfied customer of Raise.com. Please hire more customer service reps like Finn!"

"i have purchased a number of cards on this website. i tried to use 3 of them to make a large purchase at lowe's 3 days ago. 2 of them worked, but the third was denied. i thought maybe the cashier had entered the numbers incorrectly; so, i tried again at the customer service desk. they had the same result. i contacted Raise when i returned home. (this is an excruciatingly long process. make sure you set aside several hours) initially, i was told that a refund would be issued, which i have yet to see. however, i received a second billing for the same card today. i have now paid twice for a card i cannot use. they say it was used 2 days after i bought it. if so, it was most definitely not used by me. they do not seem interested in believing their customers or standing behind their product. deal with them at your peril."

"It worked fora few times.
Some of their gift card are a bit shady.
I put an order a third time. Suddenly
i was asked to send tow copies of two different ID by email… to prove it was me. How crazy is that.
Their customer service said Credit cards can be stolen but so do IDs and credit cards with them!
Credit cards are linked to an address and the address is used to ship things to that address.
I don't know how many people there are out there willing to email their IDs to some shady company , any of the guys working there could easily forward it somewhere else or put it on the internet… that s just plain crazy what they are asking to do.
Credit card are used because of the safety it gives- they could just wait a week or more to see if any stolen card was reported or something. I think they do some strange business but I guess there are enough people willing to go for identity theft!!!
Bad business practices! stay away
"

"16 years of selling online. CEO and President of my own ecommerce company (www.helpwithebay.com). A 47,000 foot warehouse in Seattle. A 59,000 foot warehouse in Las Vegas. I have an office FULL of gift cards. I tried Raise and their backend business support for sellers is nonexistent. I closed my account on November 8th because of it. I receive an email on the 16th saying 2 gift cards sold? How? I closed my account. I called today, sat on hold for 20 minutes, I agreed to a call back, the 'customer service' person tells me there is nothing she can do. No consideration for the seller who now has sold cards on a CLOSED Account and a buyer who bought cards and will never get them. Simply unbelievable."