"I have to thank Raise for allowing me to purchase these great gift cards that help our animal rescue group to save a lot of money. I prefer Raise to Cardpool because with Cardpool I can't speak to a live person. They make me email them but Raise actually has a phone number that I can dial and get my answers for the questions I have. I'm going to start looking to purchase cards now for myself to save money. Please continue with your great customer service. "

" I have bought quite a few cards from Raise. It is a wonderful way to save money and the speed at which they process orders is fantastic. Today I had my first small glitch. I purchased a card for Target and when I attempted to use said card on Target.com it was coming back as a 0 balance. I called Raise Customer Service and spoke to a very nice representative named Jenny. Jenny very quickly did some investigating and found the problem. She immediately initiated a full refund and even offered $5 my next purchase to make up for any inconvenience. Jenny was pleasant knew exactly how to handle a small problem with speed as well as courtesy. I look forward to shopping on Raise again. Great customer service and money in my pocket? Yes please :)"

"I've purchased many cards through Raise over the past year or so and have only had one late arrival and support was quick to reply and resolve. I've recommended them to my family and friends who want to save money. Raise has earned my trust that I can purchase usable gift cards and not get ripped off. Every card I have purchased has been 100% problem free and I just found their mobile app. Yay!"

"The problem were sold out. Very professional staff. Special thank you to Serena (Raise Support). Will buy again. Thank you again for your fast professional help. All the best!"

"Raise has giftcards at great prices. They are guaranteed for 60 days, and their customer service is fantastic. You can reach them quickly by phone, live chat, or e-mail. We saved over $40 when we bought our fridge, and we save when we go to restaurants by buying from Raise first. Highly recommended!"

"Really curt and unpleasant customer care, took me 17 minutes to get to talk to someone in the cards verification department and boy was she in a hurry to cancel my order, I think the 3rd sentence was your order is cancelled, almost in a victorious tone. I used a JCB credit card which ofcourse expanded to Japanese, disregard the fact that its issued in the US by JCB's US undertaking and is accepted all over was ofcourse moot.

The agent 1st claimed I used a Japanese credit card, then she claimed she was seeing origin as Japan, then she told me card must be issued by a US bank to end the call. Hmm, so HSBC, Standard Chartered etc. should perhaps stop doing business in the US as merchants like raise would put arbitrary conditions. Even more curious was that someone in cards verification didnt know what JCB was. The funnier thing is that their payment processor had correctly processed my card. So much for we only accept Visa, MC and Amex.

In all this madness, I had $5 raise rewards which seems to have been lost, the site shows its sent back to my JCB card but I dont see the credit yet. Ofcourse multiple emails around the rewards being stolen have also been left ignored.

Not to worry, I will share this review everywhere.

Updating review : Although the agent commented here, I never received an email from them. Not sure if it got lost or if it was just a ploy."

"They are trying to do a better customer service after my 1 star review.
Hopefully I can have a better customer service next time."

"This company seems to be getting worse and worse. Dead cards, non-delivery, and terrible customer service. They either don't respond or lie. Don't trust these clowns. The latest is the failed to send me 2 cards and when I complained, their response was to close my account with no warning. Seriously? This is how you run a business? "

"Absolutely the BEST customer service ever!! Finn was so engaging and helpful! It's a no wonder Raise gets the best ratings of all the discounted gift card companies out there!"

"I use Raise before I shop at the stores I frequent everyday. By raising it first, I end up with more cash to spend, or can buy the same stuff and spend less. Their app is easy to use and the wallet is great for easy scanning. And when I had an issue with value, they refunded me ASAP"

"As a first time user of Raise, I found the customer service to be outstanding. particularly the attentive nature of the representative I worked with, Finn. From beginning to end he answered my questions, kept in contact via email and always made himself available. Going the extra mile and being so personable means the difference to me especially as so much continues to be automated. I really appreciate his positive, helpful attitude!"

"Always had great results from our GC's purchased through here. One time had a problem with a GC not having the amount it said. With a simple phone call and one email it was taken care of promptly. Raise has a customer for life because they backed me up and followed through! Thanks! Jeff Kurpuis"

"Easy to use and great experience. And I saved a ton of money at Nordstrom."

"The customer service aspect was great. After inquiring about a problem through chat I was promptly called to further discuss and figure out the problem. A day later the issue was resolved. Top marks!"

"I have had to contact Raise Customer Service twice in the last few months and both times the representatives have been fantastic. Their level of attention to the customer is rarely received these days.

As a consumer, I really appreciate the discounted gift cards offered by Raise, but as a customer, their quality service makes you feel like a VIP.
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