"Excellent customer service. Christina has been communicating with me from beginning. I love that she checks in after to ensure that my expectations were met. Never had a problem but if I did, I know she would go to great lengths to get things resolved. Can’t wait for my matching wallet to arrive. Kudos Christina! "
"I visited the store located in Beverly Hills, I was attended by Oscar and it was very nice to talk with him about my questions that I had, he was also in communication with me about my items that I sold and bought, I feel very happy with the service customer in this store and I recommend them."
"I love my purchase!! And Joe is always very helpful. I will definitely do business with them again!"
"I have bought and sold with rebag for over 7 years. Love their customer service "
"Rebag updated their discount code while I was transitioning to Diamond status. Hana was able to get me the original discount percentage. I love being able to communicate with a person whenever I have any questions or concerns. She has always been kind and patient with me. For that, I am very appreciative of her and the Rebag experience."
"I have not been using Rebag long. It’s been not so great on the selling bags to them side of things. They just aren’t high enough in their pricing for me to part with my investments. (When I know the values of the bags are more than double what they offer.) And they do seem to add a little extra If you talk to them about the pricing or if you’re “vip”. But it’s just way to low overall. However, I have traded my bags for items on their site. Which is a great option. You get more for site credit. They actually grade the condition better than any of the other sites out there. Their bags/items are in way better condition if you really look at their condition ratings. And I have called them for extra pics /or have someone look over the bags for me. I would have ranked them 4.5 on this part of my review. However- Victor in cust service is the best and I mean BEST person I have EVER worked with at any of the luxury secondary market sites. (I’m VIP on all of them and sell /buy a lot.). Victor is outstanding. He keeps up with me by text. Sends me things he knows I’m looking for. I send him items I’m really wanting and he lets me know if and when they get it in. He also has helped me on the selling my bags side of things too. He’s just the absolute best. He’s a true asset to your clients. I really enjoy talking with him. And I’d I’m having an issue on the site he immediately gets back to me and helps. I just can’t say enough about how great he is. I told him today I wish I had him working for me on all my fashion needs in life. He’s just the best. And he’s really why I like using Rebag and why I’m ranking them a 5. That guy needs a raise. "
"I have had plenty of people on Rebag help me. Some good, some not so much. And I hope Lorey can help me out in the future on Rebag. She was so sweet, understanding, and got everything done with reassurance and confidence. Thank you again, Lorey!!"
"I found my dream watch in excellent condition at half retail price! Not only that but I was able to trade an item in my closet that I never used at a very fair price. This location is great, Shaun the manager provided the most impeccable and professional service, they were so welcoming to my and my pup thank you so much can’t wait for my next visit :) "
"I have made 5 purchases from Rebag. From the description of the bags down to customer service i couldn’t be happier.
Every interaction I have had has been truly wonderful and a pleasant experience.
"
"I've sold many pieces with REBAG and have had a consistently smooth experience. From the in-store experience to the direct communication with their business managers, the process is clear and easy. Allison is especially great and is always incredibly quick to resolve any concerns or ask any questions I may have. 15/10 recommend! "
"Vacationing in NYC I found Rebag. At first it started like a positive experience, I agreed to trade a bag and upgrade, but I would have to ship the bag when I retuned to Dallas, which I did and excitedly ordered my new upgrade. Once they received the bag in their store they decided that they would not purchase my bag, so they sent it back to me. They sent it via UPS , who did not leave the package at the door and sent it to a local store. The local store when I went to retrieve the package said they send everything back if it isn't picked up in a week. When I messaged customer service via the chat, they assured me that they would look into it, get back to me, and not to worry that if UPS didn't have my bag, Rebag did. Well, 3 weeks later, and 5 chats where I was asked to be patient or recontract UPS, I was finally told they don't have it, and no further action to help me would be taken or compensate me for the the missing bag. I will no be using them ever again, as I will be sticking to The Real Real where I have had no issues with deliveries, or any sort of exchanges."
"Just had the most pleasant, respectful and easy experience selling items at the Brickell City Center store. Stacy was friendly and professional. I would definitely recommend this location for selling or buying. They had a excellent selection. "
"Rebag has the best customer service! They’re prompt and responsive to all of my questions and needs. I purchased several bags from them and the conditions have been better in person than pictures. Highly recommend rebag and take advantage of their great promo deals."
"Richard helped me through the process of selling my bag directly to Rebag. He was very helpful in answering my questions promptly and he was always so very kind even though, I am sure, I sent him more emails than most people!! Customer service seems to be dwindling these days and that's why it's so nice to find someone that still has it! I would, definitely, reach out to Richard again. "
"When REBAG says it’s excellent it means magnificent! I love their customer service. Joycelin went above and beyond in helping me purchase my dream bag, Chanel! I have brought probably more than 10 purses from them, traded more than a dozen and I definitely recommend it to purse lover like me!"