"I mean to even get a human voice is one thing and to have a real human being call me back is vitually non existant anymore. My experience with Richard on my order put me at ease and helped me navigate the process effortlessly. Many thanks to what Rebag has created here it really will make a difference to customers. "
"Just want to share my incredible experience working with Richard on selling my preloved bags. Super professional and made me feel comfortable on letting go of my beloved purses. Also the fastest paying company! I would use them again and Richard delivers! "
"Every purchase that I have made with Rebag has been in excellent condition and far beyond my expectations. Each item is carefully curated and i am obsessed! Bjorn Hume Always answers all my questions and his service is outstanding! He keeps me updated on upcoming promotions and knows what my wish list is so when it comes in I get notified. I have made more purchases in the past year because of his personal service and attention to detail and product knowledge. He makes sure the purchase is shipped out delivered on time and goes above and beyond to make sure the whole process is seamless. He always follows up as well to make sure I am happy with my purchase and I must admit I shop more because of his superb service. Him and Jess are amazing and they have made me a loyal shopper! I love all my purchases and so does my husband. Thank you for all you do everyday and for taking the time to answer all my questions. "
" Zeshan assisted me in my purchase and was an outstanding representation of what companies need too do for a client. I will seek him out for my next positive purchase experience. I love my belt and designer watch."
"The in-store experience at the Beverly Hills, CA, location of Rebag, is very personalized, caring, and extremely customer-service oriented. Bjorn-Mychal is very knowledgeable, and working with him is a dream. I have had slow online response from Rebag online chat in the past; once I discovered the brick-and-mortar location, where the customer is heard and respected, and the customer service is A+, I am so grateful for that option. "
"I would love to highlight the phenomenal customer service I received at the Rebag store when I was visiting LA. In the last couple of years, I have noticed a decline in customer service in nearly every type of business. But the level of service I received at the Beverly Hills location was so refreshing. Bjorn Hume guided me through a shopping experience like no other. He was patient, kind, and attentive. I felt like I was shopping with a friend. Although I couldn't find what I really wanted in the store, he was gracious enough to help me find the perfect pieces online, and I ordered them. Now I have three of my favorite bags! I wish I could take him everywhere! He is truly amazing. "
"I am honestly in awe with such high level of expertise. I have worked one on one with Diana who explained the grading process very thoroughly and walked me through it. She made it her priority to sen me a variation of Chanel options as to better aid me in the process of choosing the best piece to last me a lifetime and be my best choice as far as being an investment piece."
"Super fast shipping and the bag was packed very nicely. My bag was exactly as described and is absolutely stunning! Thank you Brooke for helping me through the purchase and Rebag!"
"Joe helped my wife find the perfect tote. My wife was looking for a work bag that she could use during the warmer months without investing too much. Joe listened to her needs and made sure the bag had the strap which was a deal breaker for her. As they say, happy wife, happy life. Will definitely come back."
"I am thankful to rebag and my very helfpful Online Client Advisor Brooke, she’s very efficient, friendly, competent and very professional but still able to incorporate a feel of personal touch. rebag it my go to for anything Luxury."
"Best SA/Rep/Any title! Always Great!!"
"Sharmane, was helpful and quick! Great customer service. Still waiting for a follow up to my request, but I bet it will be as efficient as their support. "
"I started to work closely with Lynn since summer 2021 and Lynn has been very helpful to me. My experience with Rebag isn't always 100% positive but Lynn made things much easier. She works closely with me and has helped me a lot with my sales and purchases to/from Rebag. There were a few occasions that I had some bad experience but she was able to help me through. I don't know how long she has been with Rebag but please do everything to keep a talent like her. I'm one of the diamond VIP members and I highly recommend Lynn. "
"I have never purchased from Rebag before so I have to admit I was hesitant about the process. Thankfully I had wonderful help chatting with Steff! She walked me through the entire process and made me feel comfortable about my purchase. Thank you so much,
Noelia."
"I worked with Samantha who was super awesome. What an easy process selling my bags and trading for a new special bag. I definitely recommend. "