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Product & services pricing
3.13/5
Chance of future purchase:
3.57/5
Shipping & packaging:
3.54/5
Customer service:
3.75/5
Return/Replacement policy:
3.04/5

5/5

2022-03-25

Outstanding service from Peng

"This was my very first time selling my own stuff online! Rebag made it easy. I'm very happy with the VIP offer that I got from Peng and will probably come back again to try the trade-in program in the future!"

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5/5

2022-03-25

Amazing People, Service, and Products.

"Hmm, where do I start? I had and continue to have the best shopping experience and experiences with Rebag. There are 3 key people that I’d like to honor with this review, Allison (Greenwich,CT), Joyce (Madison, NY) George (everywhere). These people have worked together diligently in order to help make my trade/purchase as smooth as possible (believe me, it did not go smooth without them since I made some mistakes on my end "

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5/5

2022-03-24

Great customer service

"Allison was amazing in helping me with my Rebag buy/sell/trade experience. She was super friendly/nice, very quick in responding, and resolved my concerns in a timely manner. Though the app itself is a bit lacking in UI design, but Allison has filled in and made the whole process very smooth and easy. She was also super patient with all the questions I had. I would say if not for Allison I may not have gone through with the buy/sell/trade process as the app was so frustrating to use. She helped me through multiple orders and is always there when I had a question. "

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5/5

2022-03-24

Namrata is amazing!

"Namrata with REBAG is so kind & always answers me in a timely manner to solve my submission questions & needs. I can always rely on her to get back to me! "

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5/5

2022-03-24

Lorey at Rebag is the BEST customer representative

"I had an issue that needs to be resolved. I called a few times over the phone but it wasn’t resolved. Finally I chatted with Lorey and she resolved it instantly for me. She was so competent and outstanding with her job! What an angel! She really put my mind at ease. She is totally awesome!!!!!"

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5/5

2022-03-23

Allison Schnurle, VIP Service

"She is the best VIP Service Rep I’ve ever dealt with!
She always checked my sales/purchases and tried to provide the best service possible.
"


5/5

2022-03-21

Good experience trading my bags on Rebag!

"I had a good experience trading my bags on Rebag. Richard is very nice! He helped me quote my bags and track my bags' status. "

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5/5

2022-03-18

Excellent customer service

"I sold quite a few LV items this year to Rebag after also getting quotes from 2 other competitors. Overall Rebag gave me best quotes. Also Richard Lisboa was so helpful to me throughout the process. He went above & beyond to help me, always responding to texts or emails right away. He was very knowledgeable about the process and was a pleasure to work with. I have recommended Rebag to all of my friends in case they wanted to trade in any bags too."

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5/5

2022-03-17

Tiffany is the best!

"My trade/purchase was stuck in handbag purgatory. I asked to speak to a manager and by a stroke of good luck was connected to Tiffany. With supreme professionalism and grace, Tiffany was able to determine what the roadblocks were and communicate with her internal team to correct the error, all the while keeping me updated. Her follow-through and commitment to customer satisfaction are unparalleled.
I cannot express how Tiffany turned a would-be customer nightmare around! I will be a repeat customer in large part due to her excellent customer service!
"

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5/5

2022-03-17

Excellent Customer Service

"Danni at ReBag in Dadeland was absolutely the most professional salesperson I experienced during the sales process. She took the time to explain things to me. Was very informative and was super attentive. Will be recommending Rebag to others. Great experience.


"

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5/5

2022-03-16

Smooth process

"I have had multiple interactions with Lisa Malitz and each time she has been incredibly helpful and responsive. Thank you so much for making my experience with rebag so smooth. "

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5/5

2022-03-16

One of the BEST Customer Service Experiences!

"Victor was an immense help at Rebag when he reached out and inquired if I had any questions or needed any assistance. He was very friendly and assisted me with the question I had which ultimately led to me ordering two Prada items! 10/10 would use Rebag again because of him! "

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5/5

2022-03-14

Peng is Awesome!

"I absolutely love to work with Peng! She assisted me with the entire process, I sold my Cartier Love Bracelet with Diamonds and one Brand New Hermes Necklace. Super Happy with the payment and the experience!!"

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1/5

2022-03-08

Scammers

"it's a scam site. I was cheated. they received my bag. and told me they only received an empty box. and took my bag and didn't pay. Be careful everyone!"

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5/5

2022-03-08

Ina, the sales associate who helped me is amazing! She answered all the questions I have on finding my dream bag

"Great experience!! Will def not buy from another consignment store"

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