"I had been debating about getting my first Birkin Bag for over two years now. While I have kept looking over the past two years - I had finally decided to buy myself one for this Christmas. I looked on many re-sale websites, but none of them had the customer service nearly as good as Rebag. Specifically, I talked to Pauline for bout 2 hours going over the details of my purchase and she was extremely patient and informative. She walked me through all of the Store policies and made sure I was educated before making my decision. Thank you Pauline!! Thank you Rebag :)"
"I met ina the soho location she’s very sweet, helpful, patient and great at what she does. She helped me with my fendi bag at the soho location and kept/helped me every step of the way for my givenchy bag. Whenever I need help or feel like my order isn’t being handled correctly I shoot her a text and he responds ASAP. Love you ina can’t wait to make my best purchase with you!"
"I don’t normally do the virtual assistant thing but I’m glad I did this time! April was so great, she asked me what I needed and sent photos of the bag she thought I was describing. Then when I found the bag that I wanted she even sent me a 10% off coupon to help me cop the bag! April was everything I didn’t know I needed and I intend on shopping with a virtual representative next time! Cut my search time in half!!!! Thanks again April!"
" EXCELLENT customer service! Laura is an absolute gem; courteous, patient, kind, and always follows up to ensure my purchase is a perfect fit and that I am pleased.
Sales and promotions are top notch with notice given ahead of time for upcoming sales. The offerings from Rebag are usually in better condition than described, and I have never doubted authenticity because their vetting process is thorough and exact.
Luxury resale has become a big business with some unscrupulous players entering the fray. In my experience, Rebag has been trustworthy with authentication, fast with shipping, prompt in answering questions (Laura.always follows up on my inquiries), and so much variety is offered on the platform it is a pleasure to browse and buy. Rebag is great and Laura is a SUPERSTAR!"
"A great experience , a huge shout out to Lisa she really made my experience smooth from start to finish! I am happy to have the same experience when I sell and buy on Rebag! I will definitely recommend Rebag to my friends and family "
"Shaun and Danni are so helpful , they’re always there for me any time I need help ! They definitely go above and beyond for their clients ! Thank you both so much for all you do :) "
"the ladies who have been helping me are wonderful, but the experience with the Trade-in, not so much. I purchased a Louis Vuitton Black Epi Leather Segur MM Bag from Yoogi's Closet in Oct of this year and only used the bag a half dozen times. It was rejected as a trade-in because of "Repainted exterior and handles" which is NOT true. In any case - I'm contacting Yoogi's Closet to inform them of this appraisal. "
"My experience has been amazing selling to rebag! I love that I am able to get vip increases for my items and Namrata Sha has made it such a pleasure to work with her and rebag! Namrata is always quick to responses and always answering any questions or concerns that I have! I have had a over all great experience selling with rebag and I will continue to sell with them. "
"Customer services is at the top!
April was wonderful, no wait time and answered my questions right away "
"Great bags in pristine condition always, best and carefully packaging, great price and super helpful customer service team, and their infinity exchange and trade in system is just beyond you can imagine!!! So awesome "
"So, traded in 2 items purchased in exchange for a handbag. Somehow I was charged full amount and not credited for the 2 items exchanged. First time this ever happened. Richard was prompt and efficient with his communication and kept me appraised as to the progress…. People RARELY take such steps to keep the client informed these days but Richard did! Thanks again! "
"I corresponded with Sam, a Client Services Manager. She was prompt, professional, and courteous. I unfortunately had to return an item, but the treatment I received guarantees that I will purchase from Rebag again and refer as many people as I can. Customer service is not always priority with companies, but this brand is different. Thank you for your help and happy holidays."
"Allison Schnurle assisted me for the entire process of selling my bag. She made sure to follow-up and answer all my questions professionally. Allison definitely made the experience of selling to Rebag easy and wonderful. I look forward to working with Allison again soon. "
"Richard always provides the best customer service w/ fast results ."
"I’ve had the please of working with Richard Lisboa and he went above and beyond to get me such a great deal on my bags. This is my first time trading bags and I’ve had a really great experience! Thank you!"