"I purchased a Birkin 30 from the app, and the general experience was great. The digital manager Kristen from Soho store has been extremely helpful, always replies in a timely manner and provides very much assistance. The credit card verification process was somewhat frustrating though since the e-commerce team could not verify my card even I provided the required documents, but it finally went through with PayPal. The bag condition is as exactly as description and I love it. Shipping is really fast and packaging is great. I also love the chat system of the app, which connect really fast to a live agent. It’s my first experience with Rebag and I’m very satisfied."
"Had some issues making a purchase because I was using a credit and there were issues getting the verification code to apply the credit (which is a nice level of security that Rebag has in their system). Did a chat with Lorey who was extremely helpful and waited with me until finally the codes started coming through my email. Had to wait for 6 emails to come through and the 6th time was the charm. Lorey was online with me waiting as each one came in and checking the system. On Black Friday when I am sure they were very busy, she did not leave my side until my purchase had been completed. I can't thank her enough for sticking through it with me. Now, can't wait to get my bag. This will be the second one that I have ordered from Rebag. "
"This company has been amazing with helping me trade my bags in for newer styles! My closet is constantly changing with new items! One of the best companies I have ever worked with. I am a customer for life! "
"April helped me out in a chat today and I was on the fence about a bag I've had my eye on. After talking to her and checking sizes of my other bags I determined that it should be large enough. She was extremely helpful and courteous, gave me several different options and additional information. "
"I am so pleased with the experience I received at REBAG. The customer service is top notch and the staff is super helpful, especially Richard and Isabel. I purchased from REBAG often and the items were as described. I recently sold a Cartier piece to REBAG and the transaction was very smooth. Thank you!!!"
"Tracy is really kind and took the time to help me choose which product I really wanted. Helpful and sincere in replies, would recommend. "
"I had a horrible experience with Rebag customer over the phone and via email. Until Gaby reached out to me just to check-in on my order and she was able to help so much. I placed an order via Rebag-Vestiaire and they canceled by order for no reason. I followed up to understand why they canceled my order. I ended losing the hard find item and no one cared about it but only gave me excuses and dishonest responses via email and phone. Gaby was very sweet to apologize on the behalf of her team. Something that others didn't bother in doing! I wish everyone at Rebag can learn from her. She is very understanding of the customers need and challenges, genuine, and very kind. Only if other people can have the same skills she has, this world would be a better place. "
"Tracy was wonderful and very helpful. When I buy another bag I will definitely ask Tracy to help me. She even gave me a discount code so I didn't have to wait for Black Friday."
"Always a pleasure to deal with Ina ! Great stuff and good deals that she always helps with ,sales and any questions she's very knowledgeable. "
"I’m not one to leave reviews, but I was so blown away by my shopping experience with Steff!! If i could give more than 5 stars, I would! Chatting with her, she’s honestly the most patient person you’ll ever encounter, which I admired because I couldn’t choose. Had no clear vision, just browsing, but with Steff’s expertise and help, I felt really confident in following through! Looking forward to chat with her soon about a possible future purchase! "
"I’ve been with Rebag for years and recently my consultant was replaced , I was hesitant cause I didn’t think no one can give me an experience like such till I met Hana Yao. She is kind , consistent , professional and every time has gone over the top to assure as a customer I received the best customer service during all transactions with Rebag. Thank you Rebag/Hana Yao for all the years of giving my precious items a new home and giving me a reason to always and only come back to Rebag! "
"Was very efficient in helping me with tweaking my past orders!"
"I decided to sell bags and accessories from our wardrobe. Used Clair in a few seconds got great deals on our bags and accessories. Very convenient and fast! Allison thanks for the VIP service! Let's come back again!))"
"After having to return a defective medium classic Chanel bag to the TRR, I was so disappointed. Fortunately, they refunded my money without incident. I contacted Rebag and explained my situation. A rep named Michael told me they would help me. About 10 days later, I received a text offering me the bag of my dreams! I immediately went to the store at Columbus Circle where Joe and Pam (sales people) knew about my situation. They showed me the gorgeous jumbo Chanel bag that had recently come into their store. I was elated!! That was exactly what I wanted!!! This is my second purchase with Rebag and I have not been disappointed. This company seems to be concerned about their customers and not just making a sale. Most importantly, they have integrity!
I waited, saved, and prayed a long time for a vintage jumbo Chanel bag. It was through the grace of God and Rebag’s employees that made my dream a reality! Thank you Jerry (The first phenomenal Rebag employee for his support), Pam, Joe, and Michael for a job well done!! Thank you Rebag for being patient and going beyond the call of duty. Of course, God is always awesome! He does answer prayers, even for high end purses. Lol "
"I had a wonderful experience working with Allison. She is super helpful and supportive. I look forward to interacting with her in the future. "