ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.13/5
Chance of future purchase:
3.57/5
Shipping & packaging:
3.54/5
Customer service:
3.75/5
Return/Replacement policy:
3.04/5

5/5

2020-02-27

It’s Gorgeous!!!!

"I ordered my Christian Louboutin with high expectations and they were exceeded. The minute flaws mentioned in the description are not at all noticeable and it is as described in excellent condition. It shipped quickly and I got it today. I love it. Highly recommend Rebag!!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-02-26

Overall happy!

"Pros- nicely cared for bag, okay price (a little high compared to others I’ve seen out there but this one has been a little hard to come by so I’ll let that account for the price...supply and demand)! Quick shipping. I think it’s cool they give you a price up front for buy back in a certain number of months.
Cons- shoddy packing. I would have expected the packing to be a little more professional but it was kind of a mess. And the inside of the bag wasn’t cleaned. There was lint and particles inside. And the gold hardware was a little grimy. Nothing a lint roller and soap and water can’t fix, but If I’m paying a premium for a used LV, I expect the reseller to at least clean and polish up the bag. Overall good experience and would shop again!
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2020-02-26

Soho rebag

"Gabby from rebag soho was so nice! She helped me find the perfect bag and was very patient with me (I’m so indecisive). My bag came in yesterday and I love it. Can’t wait to wear it around. I also can’t wait to revisit rebag soho for my next bag ;)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-02-25

Louis Vuitton bag

"bag is beautiful. Condition of bag as described. Smooth transaction. Will purchase again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-02-21

Great Experience!!!

"Beautiful Bag! Easy process highly recommend Rebag!!!"


5/5

2020-02-21

Fabulous!

"Perfect from start to finish!"


4/5

2020-02-21

I would buy from Rebag again

"There is a Rebag store at my local mall. I have seen the bags in person. I ordered a bag from NYC location. The online-order was easy. My package came on time. The bag looked great. I m very happy. I would purchase from Rebag again."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5

2020-02-21

Satisfied.

"Service is prompt. Item received in great condition. Overall satisfied. Will consider purchasing from Rebag again. "


4/5

2020-02-20

In The End, All Is Well

"Initially, my husband purchased a Birkin as a gift for me - he was informed that the bag would ship within (1) business day and he paid for expedited shipping. No follow-up emails, no bag - after reaching out to ReBag, copies of his license and credit card were requested - to be sent by UNSECURED email (after years in corporate banking, I would NEVER agree to this). He had pre-approved the purchase with his AmEx card so charges were approved. After one week, the transaction was cancelled - I then purchased the bag under a new ID and, magically it shipped! Bag is in excellent condition - the bag I have wanted for years and a very special gift. Sadly, the experience depleted the joy of the moment - Would I purchase again? Not sure at this moment due to the fact that it was a hassle and I did not feel appreciated as a high end client - perhaps they have so many clients that one more isn’t necessary?"


1/5

2020-02-18

Not as advertised

"Just received my bag, but I do not like it. It’s way bigger than the picture advertised. I’m returning it. It looks very cheap. Waiting on my return label so I can return it. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-02-18

Love my Bag!

"Found a rare and sought after LV bag. It was in perfect condition. Would not know it was ever used. Great price and shipped quickly. So happy with my purchase!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

3/5

2020-02-18

Inaccurate description/ smell not disclosed

"While I am going to keep the bag because I don’t want to deal with hassle and hv to pay to return bag, I wish they would hv disclose that there’s a weird smell inside the bag. Overall, the bag look as pictured, but description did not mentioned any smell. Wish I knew because now I hv to figure out how to get the smell out. I hv another vintage Hermès from another reseller and it was perfect as described— no smell whatsoever. Very disappointed with this 1st purchase and not sure if I am going to purchase from here again. Also, it took such a long time for shipping. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-02-17

Great experience

"It's been a great experience buying purses, great condition, easy shipping, the works!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

3/5

2020-02-17

Okay

"It’s a nice purse. But I think it was over price though."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2020-02-16

Pricing of item 1/2 of promised amount

"I resold a Chanel handbag. Had bonafide offers from other sites at almost double the rebag rate. Rebag promised a slightly higher amount and then sent only 1/2 of the commitment. I know the value of the bag - it had been priced by other companies at significantly more - due to like-new condition."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process