"I love this company always very helpful and knows just how to help me find what I need even when i am not so just what I am looking for."

"I live in Australia and Rock Auto has fantastic for for supplying parts cheaply, quickly and with some of the lowest international shipping prices around.
Customer service has been good to when ordering parts they don't stock.

Thanks guys"

"RockAuto.com is Outstanding! The site is very easy to navigate and carries about every part imaginable, and at a great price. I am an avid shopper at my local chain auto parts store, but now my first stop is RockAuto.com. "

"Product prices are so reasonable, even with shipping costs. I only purchased a set of wipers, but not only did they arrive two days later with the standard shipping option to New Jersey, the cost for the wipers themselves was less than four to six dollars if purchased from a local auto store. Definitely plan on using them for future purchases. Thanks guys!"

"i have nothing but good to say about Rock Auto. Their prices are UNBEATABLE, and i can honestly say the same for their shipping time. i work for the military, living in Germany. i have tried Discount Auto parts who "specialize" in APO address shipping, and Rock Auto is still better.... even though they arent specialized.

ANYTIME i need a part for my cars, or when people ask me who to check with for their parts, Rock Auto is the first."

"Ordered on friday, got it on wednesday.This is my second order from ROCKAUTOand Iwill be doing business withthem again.I'm very satisfied."

"Fast shipping and great service! RockAutos's pricing was the best I could find anywhere!"

"I was very happy with the product and how fast it shipped. Can,t wait to use them again , when I need more part. Thanks a million!"

"Hi
I ordered the parts below for two main reason:
1. I read the RockAuto web site that suggested Raybestos was a better quality part.
2. I thought I would not have to drive to an Auto Zone/NAPA and chase parts.

The right caliper bracket was binding on the caliper when I removed it from the box. It turns out the caliper bolt/pin (not to be confused with the caliper bracket bolt) was just finger tight. I thought Raybestos must have just missed it so I tightened the bolt.

I soon found that the reason Raybestos had not tightened the bolt was that it was bent. Once I tightened the bolt, I could not even slide the caliper onto the bracket. So I sat there realizing I would be days to a week to mail the parts back or I could still goto to AutoZone and buy a caliper bolt. Any advantage on buying online just vanished. I was out $12 to buy the caliper bolt and still had to chase parts.

I realize the problem originated with Raybestos and not RockAuto, but it was disappointing that RockAuto did not even read the email I sent describing the problem. I think it might have been fair on their part to have covered the $12 I had to pay out of my pocket to fix the parts, but instead they just sent me a form letter offering to replace the part.

That I points out the very big problem with ordering auto parts online. If the parts are wrong or faulty (as in my case), you must be prepared to let your car sit for days to a week while you ship parts.
"

"This was the first time I ordered from Rockauto.
Ordering was easy and prices were well below other auto parts sites. Shipping said it would take 5-7 days, Recivied order in 3 days. Will order from Rockauto in the future."

"I have ordered from RockAuto.com several times, they often have the cheapest price. I've always had good service, prompt, accurate shipping and fullfilment. A+ service. Thanks!"

"Ordered head gasket set for a 1992 Subaru to help put my car back together. Parts were delivered three days later and made me a happy man!!!! Thank You to RockAuto for quick service."

"Beware of restocking fee which escalates with time. I ordered parts for mower after annual PM, and went to install them during PM the following year, only to find they were wrong (ordered 4 glow plugs, got 3 different glow plugs plus one spark plug) (???). Found that restock fee increased by 5% per month. RockAuto would not obtain the correct glow plugs so I could exchange them, even with the escalated restocking fee.

Like many on-line vendors, RockAuto is built around the notion of the perfect transaction, wherein the customer is certain about what is ordered and no problems occur in the delivery chain. They provide good service under those circumstances. However if issues occur, you may find it difficult to reverse them, and RockAuto will make it very clear that you are responsible.

If there are any uncertainties in your project, or you need to schedule your work and order parts more than 30 days in advance, you'd be better off with a local vendor than RockAuto.

In response to RockAuto: parts problems may not become apparent until installation, so inspection is no guarantee. The more important issue here is goodwill. As other reviewers have noted, it's somewhat lacking at RockAuto. In this case, your focus was not on achieving a good customer outcome, it was on minimizing your costs, and/or profiting from the parts return if possible. In the long run, this is not a smart policy; you'll lose far more in future business than you would by helping your customers.

I was willing to pay a reasonable restocking fee (30%) in return for the right parts. You weren't willing to obtain those parts and you wanted 60%. You didn't address the spark plug at all, should I pay you 160% for something I didn't even order? As another reviewer noted, this is "Customer Service 101".
"

"Inventory is extensive, parts were easy to locate, prices very good and delivery took place almost immediately.

I've recently placed 3 orders with RockAuto.com and had the same experience with each. I have recommended this sitye to friends."

"Name brand (MADE IN USA) parts at a great price with fast shipping. As always RockAuto does a great job."