"Just have to say rearley these days am I impressed by a company but Rock Auto has restored some faith. I ordered a part that was urgently needed for my F350 in the UK. On the 17th June I placed the order and by the 22nd June I had it in my hands.And at a price that made me feel like I had, had a bargain considering an English company had wanted nearly $500 more than I had paid from Rock Auto's. Just have to say thank you very much and I will be a returning customer."
"Best Prices, great selection of parts ,only wish they offered the option to use UPS instead of just fedex."
"Excellent selection of parts, quick service and great customer satisfaction. "
"Rockauto excellent to do business with! Fast shipping, good prices tough to beat!"
"I received the auto part, a plastic lamp cover but it's broken during shipping. The reason why it's broken was it's shipped in paper envelope. Though the packaging is really bad, customer service responds promptly."
"Rock Auto has and is a quality run business. I have shopped here in the past,present and will buy from in the future. Prices are competitive,shipping could be cheaper. Why do we as consumers have to pay for different Warehouses that Rock Auto ships from. It should all be one price. Not my fault that it isn't shipped from one location. Other than that produts are quality. Thank you Rock Auto."
"Rockauto is a great company to deal with. I always have the parts in hand very quick and the price is unbeatable. I have recommended them to all my friends and family with great success. No complaints from anyone. Research discount codes and get an additional 5% off. Once you are a good customer they will send them to you. But they are out there on the web."
"Have been a customer for several years. Have never been disapointed with service or delivery. Returns are a snap as well. Excellent company to do business with. Wish they were all as good as RockAuto."
"Very good online store to order from. Everything is provided - items' prices and images and shipping costs.
Satisfied customer from Estonia."
"Rock Auto sold me a defective product and refused to refund.
I purchased Gabriel brand struts and shocks from Rock Auto. Due to inexperience and a lack of tools the installation of the front struts was delayed to a weekend around 40 days after the purchase. That's when I discovered one strut was machined slightly out of spec and too large to fit the strut mount on my car.
Since the part was obviously defective out of the box I asked rock auto for a refund. They told me their explicit warranty was only thirty days and since it had passed that time they would not refund me. Apparently their 30day warranty is also a promise not to refund beyond that time, and they are quite comfortable keeping my money and profiting from the sale of a defective product.
Well as it turns out my state also has an implied warranty law of 60 days covering consumer purchases (warranty of merchantability). When I pointed this out to Rock Auto, their phone rep reiterated their posted 30 day explicit warranty and told me I had agreed not to seek a refund outside of 30 days by purchasing from them (I had agreed to no such thing). I was never offered an explanation for why Rock Auto thinks implied warranty laws don't apply to them.
Rock Auto also did not respond to written e-mail or letter. I ended up taking this issue to my credit card company and my DA's consumer protection unit. I don't think I should have to take these steps to obtain a refund for a product that is defective out of the box or to get rock auto to comply with the law.
If you find yourself in a similar situation, I would urge you to familiarize yourself with your state's implied warranty laws and contact your DA or a consumer protection agency.
Rock auto sold me a defective part. The defect was subtle and not discovered till attempted installation. They did try to keep my money and profit from the sale of the defective part. If you're working on new or complex task that could be delayed, I don't recommend purchasing from them.
*response to Rock Auto*-----------------------
Gabriel manufactured this strut as a replacement for 240 series Volvo (website listing and confirmed by their phone rep). A strut that does not fit is a defective strut.
Irrespective of what distinctions, policies, or word games rock auto is trying to apply to my request for a refund, rock auto had a choice whether to refund or try to profit from the sale of an out of box defective product. They clearly chose.
I did not expect a year long warranty. What I did expect was a new in box working product (and it WAS represented as such by rock auto). I asked for a refund because the strut was defective before it left the warehouse not because it broke down on day xx while I was using it.
A warranty is a promise from a manufacturer or seller, not an agreement between two parties. I did not sign a terms of sale or promise not to seek a refund after 30 days. But since rock auto stresses policy and terms so heavily, there are additional terms of sale covering consumer transactions, and these are called implied warranty laws. Every state has them and rock auto cannot be ignorant of that fact.
Explicitly California (my state) CV code section 1791.1(4)(c) says "The duration of the implied warranty of merchantability . . . shall be coextensive in duration with an express warranty which accompanies the consumer goods . . .; but in no event shall such implied warranty have a duration of less than 60 days . . . following the sale of new consumer goods to a retail buyer." CV 1792.3 says "No implied warranty of merchantability . . . shall be waived, except in the case of a sale of consumer goods on an "as is" or "with all faults" basis . . ." http://www.dmv.ca.gov/pubs/vctop/appndxa/civil/civ1791_1.htm
Rock auto sells to individual consumers and should be willing to follow the laws governing the terms of such sales. It's disingenuous of them to misrepresent those terms to dump a defective product on a customer.
Lastly rock auto's prices do not justify their actions. It's rock auto's own responsibility to figure out what prices they can afford to offer while complying with the law and refunding customers for defective products."
"had everything i needed at a good price,shipped out quick,would not hesitate to do buisness with them in the future"
"Rock Auto is one of the best on line merchants. Their on line catalog is comprehensive, their prices are some of the best around.
I always try to buy from Rock rather than Advance, Auto Zone, or NAPA. Their prices just can't be beat.
Their return process works well. They ship quickly. My only issue is sometime FedEx takes a bit longer to receive than they should, but that isn't Rock's fault."
"RockAuto has great prices and my order was processed and shipped very quickly. I will definitely order from RockAuto again."
"Shipping is always fast and the selection is hard to beat. RockAuto also has some of the best prices, consistently. I also like being able to tell what parts could ship together. Some resellers only ship seperate, but not RockAuto! They really do a good job of giving customers a great value. I will certainly continue to shop here for all my cars."
"I have been extremely impressed with RockAuto prices and service. Every order has arrived within 1 week. On the last order I received a wrong part. When I called Customer Service they were extremely apologetic and rushed the replacement item. I recommend RockAuto to others because of their prices, lead times, and service!"