"Received raspberry pi kit quickly, but had technical difficulties during initial attempts to boot ... Customer service responded quickly and made it clear that they would be there for support until issue was resolved... I described what I was and wasn't seeing happen when I tried to boot and they made trouble-shooting suggestions... We methodically eliminated each potential cause until we narrowed it down to a bad USB power cable... Bad cable was replaced without hesitation..."

"Just a little bit dissapointed about delivering date. Overall i was very happy, especialy customer service."

"Great prices, especially with the bonus discount and free delivery to Australia. I've found no better."

"I still have not received the item and have not received a notice when it will ship. I paid for express delivery. I ordered a similar product from a different site and received it within a week. Sorry to say I'll be not shopping in Saintsmart"

"Sainsmart.com is a very interesting site. Their products are cheap and innovating. The shipping can be free (then need 14 to 21 days). Consumer service is efficient. Very pleased to order with this site."

"1e Very Good delevery. Product protection and no delay.
2e Nice product. Ready to Go.
3e Simple part of engineering but works great.
End result: perfect.
"

"You know what means 5 stars right? great prices and working stuff in time!"

"I have ordered several times from Sainsmart and all items worked flawlessly. They also have competitive prices. I have only one complaint. One item I ordered was a month late and then I had to email them repeatedly before I got a non-automated response. However I was able to speak to a person and I did receive the item eventually.
Overall I would definitely recommend them."

"Decent product from these guys, can't complain compared to the price I paid. Very fast communication from payment to dispatch to delivery. And it arrived a lot sooner than the estimated time, overall pleasant experience."

"Very good service, helpful and competent support. Fast and accurate delivery."

"My order has not arrived yet. It's been a week and it was supposed to be shipped within 48 hours."

"It was very easy to find the product I wanted."

"It is a kit for a complex robot and it REALLY needs good drawings and instructions, not just a short video of an expert putting it together. It took me a couple of hours looking at photos online to figure out where everything went. Mechanically the quality is fairly good but within a few minutes of running the 5V regulator failed putting 12V on the 5V bus and doing a lot of damage to the electrical parts. Now I am doing a lot of troubleshooting and repairing with very little documentation."

"High quality products at a reasonable price and excellent service and reliable delivery."

"I recently made an order at this shop and was overall satisfied with the product and service. The only thing that disappointed me was that an article that was supposed to be shipped from a German warehouse (with a price supplement) was also sent from the China warehouse. This meant not only a delay but most importantly more articles and higher value at the customs. When I contacted Sainsmart about this they said they did that as the article was not available in the German warehouse at the moment, the price supplement was promptly refunded. However I'd have appreciated Sainsmart informed me earlier about this, as I needed the product quickly. I will likely buy from them again but next time I will discuss shipping methods in advance. Customer service was always fast and friendly."