"Shoppers Choice responded to a situation where all parts were not included in initial shipment. Excellent response on sending missing part within a day. No additional shipping charge."

"I had my first experience recently with ShoppersChoice and impressed with how quickly my order arrived during the holiday rush. I had issues with my purchase that the vendor couldn't quickly resolve and ShoppersChoice had a replacement shipped out to me immediately. Their follow up, friendly service and attention to detail left me very satisfied. I will definitely shop online with ShoppersChoice in the future."

"Was doing an outdoor patio addition for a customer and had ordered numerous items. Received the order and, unfortunately, one of the appliances was unusable (dented). Left a message the afternoon of New Years Eve and received a call on January 2 letting me know they were already in the process of sending out a new item and sending me a shipping label to return the dented one. WOW is all I can say!! No questions asked, no hassles, just straight up GREAT customer service! Unfortunately, when we received the new item the customer had another issue and I had to call ShoppersChoice again. Rochelle, Resolution Specialist, and she went out of her way to make sure our issue was resolved quickly and seamlessly. I really can't ask for easier people to deal with. Have recommended them to quite a few people already. Thanks, Rochelle and ShoppersChoice, for being so great to work with!"

"Erin was a fantastic resource. She has a thorough knowledge of the available products was beyond helpful and very pleasant. I would return to shopperschoice because of her service."

"Ordering, pricing, etc. was excellent at ShoppersChoice (BBQGuys). Moreover, Customer Service at ShoppersChoice has been WONDERFUL! I had a problem with my DCS grill (still under warrantee) and the staff at ShoppersChoice (Delva and others) were incredibly responsive, connecting me with the repair company, checking on the status of the repairs, etc. Very impressed. Ordering a major item from the web can be anxiety-provoking, but I would not hesitate at all putting faith in ShopperChoice that everything will be handled appropriately."

"The overall experience was great!"

"GREAT prices! Even GREATER customer service. I was contacted weekly to give me updates on backordered items. Delva there is the greatest!"

" I recently come across a fireplace that I liked in a recent stay in S. Carolina so I went on the search for this particular one. In the search for this I discovered Shopperchoice.com was a dealer for this pacific brand but I don't believed this was a brand that they normally stock. So instead of taking the easy road and trying to sell one they had in stock the sales agent went on hunt for the very pacific Brand and model. With in a week as I am righting this review I am enjoying my new amazing gas logs. Shopperschoice customer service and sales staff were on it from the start to finish Thanks again. George from Ohio "

"It's a breath of fresh air to know that customer service is still alive in America today. I deal with a large number of suppliers and I have to say that everyone at Shoppers Choice if very helpful and accommodating. A++ for Shoppers Choice."

"Great service! They really helped me out when our contractor built the wrong sized opening for the bbq access door we ordered. We didn't know it didn't fit until after their normal return period. It was above and beyond and they will be my preferred vendor for future purchases of any items they sell."

"Great Experience.
Will shop here again."

"Had a great experience with ShoppersChoice.com, their staff helped me choose the best product for my needs, they were helpful and knowledgeable regarding their products. When i ordered the wrong item (my bad, not theirs) return was quick and painless. I wish to express my complete satisfaction with my interactions with ShoppersChoice.com."

"I made a stupid mistake with my order shoppers didn't blink an eye they immediately took care of it with no hassle . There are very few company's left like this. This is my own review nobody asked me to wright it"

"Excellent company with which to do business. Excellent customer follow-up. Periodic updates. Quick shipping, rapid response."

"Keegan was wonderful to work with. He resolved my problem quickly. He was polite, knowledgeable, and very helpful. He exceeded my expectations.

"