"What a great experience buying from you guys. Erin went extra mile providing high knowledge of the products. Took me three weeks to shop around and decide what to buy, when she professionally went ahead and clear all those unanswer questions. Thanks so much and I can't wait to get my order in my house. Thanks guys"

"I can not explain how wonderful this company has been from pre order, to order, to delivery and managing some minor issues. It is just a great service when one can call an #800 line and actually speak with a customer representative WITHOUT having to hold or go throught multiple prompts, Shopper Choice shold win 1st place for this service. Additionally, their follow up and responce time is amazing. Not to mention the Rep's are curtious, friendly, and they will e-mail, HURRAY. I would buy from them again and again based on my past experience. "

"Very helpful customer service. Erin walked me through all the options and helped me arrive at a decision."

"VERY satisfied with the service received from my representative, Erin Hopson. As an employer myself, it was easy to detect that I was fortunate to be dealing with such a knowledgeable and friendly person. She went to great lengths to provide specific details of each product options and was a major factor in my election to purchase my outdoor kitchen items from BBQ Guys. Based on this experience, and assuming the products are as good as their sales specialists, I would not hesitate to give a strong recommendation to my friends. "

"I ordered a grill that immediately went on back ordered. I was advised promptly and kept abreast of the final shipping details. The grill arrived severly damaged. A customer service rep named Keegan cordially and swiftly arranged the shipment of a replacement that, also, arrived in an unusable state. Keegan, again, arranged a replacement. He gave specific packing instructions based on my recommendation. The grill arrived in not perfect but usable conditions. I think Keegan is awesome. He is calm, cool, professional and personable PLUS he is efficient and caring. WOW! He needs a promotion. Thank you for Keegan! (Great name, too.)"

"Situation: Whynter Ice Maker was ordered from your company. Was received some 30 days after it was paid for because it was on backorder. Once the item was received, it failed to operate as described. I called the technicians at Whynter and they told me that the unit was most likely defective. I called Wynter back to find out how to replace the unit and was given a list of further things to do to check out the unit. This experience was a lot like I was treated like a three-year old. To the rescue came your resolution specialist Delva who solved the problem, analyzed the situation, and fixed it! She took a bad experience and turned it around with a great outcome. She is devoted to customer satisfaction and is a go-getter on resolving problems. Her career should be monitored closely so that you may capitalize on her outstanding customer relation traits. Please convey my thanks to her.

Sincerely,

Colonel Robert J. Henry
U.S. Army - Retired
"

"Great ordering experience. I had questions after I added items to my cart. I called in and gave my order# to their rep, Erin. She was able to look it up- without my having to read her everything in my cart. Erin was great- she addressed my concerns and made ordering a breeze. I just ordered so I cannot comment on shipping as yet."

"Shipped the wrong Grill. But are making it right!
I explained this was ordered for an event which Im hosting for colleagues and asked if they could expedite the shipping of the replacement. They said no.
I emailed Kamado Joe and Buyers choice to describe my frustration.
They both called me the next morning to make sure this is resolved.
They decided to air freight the correct grill and are sending some extras for my trouble.
They made what started to be an unfortunate situation a true example of how to service the customer."

"We had some problems with a broken log, twice, but Keegan and his coworkers stayed with the situation and made sure that I was informed of the progress until all was resolved. Keegan was very professional and courteous throughout and I am very happy to have done business with ShoppersChoice. It was truly a job well done! "

"Erin Hopson was by far, the best sales associate I have ever encountered. She was more than helpful and made my shopping experience extremely enjoyable"

"We were in a pinch to find or reproduce a cast-iron grill burner without knowing the original manufacturer, or specs, and in searching the internet I found something almost perfect. I ordered one to get my client to approve the part. They were pleased and said the differences were too small to matter. I promptly ordered 7 more to make a set of 8. It was a special order, but Shoppers choice kept us updated regularly on every step in the process and when they announced they had shipped we were very excited to see the delivery. They came today and the customer rushed over to collect them. Everyone is pleased as punch and ready and willing to order more the minute I get the word. I'd use Shopper's choice again."

"I have nothing but great things to say about the customer service I have received. I have had two separate situations with this company and both times my service has been nothing but excellent. I really appreciate all the help that I have received from them."

"Take very good care of customer. Keegan was on top of it all even when I was not. He made sure my order was 200%. Very satisfied."

"They are an awesome company! My original order arrived promptly without any problems. They were very helpful and friendly when I called them for installation questions.
When I developed a problem with one of the items, they were quick to respond to me and resolve the issue.
Their customer service is the best!"

"Everything about ShoppersChoice Customer Service department is top notch! From the C/S Supervisor, Erika, to all of their excellent Sales Specialists, specifically "Jeannelle"; the professionalism, expertise and friendliness makes shopping with them such a pleasure! Not to mention their great price points, returns process ease and quick shipping times!

We are a professional, high-end Landscape Design/Build company here in New York in business many years, so if I'm taking the time to recco this company -- they must be good!

Best,

~Debra

Debra L., G.M.
Green Island Design
www.greenislanddesign.com"