"I had placed a no charge order for a component of a grill that we had lost. After verifying exactly what was lost, we received a speedy replacement and were able to start using our expensive grill. Lauran and Nick and others at ShoppersChoice, thank you so much for your recent help with our misplaced part. We have our new grill installed and are enjoying it!
"

"Outstanding job done by Erin Hopson. She was extremely helpful, knowledgable and processed my complex order, with many questions, very efficiently and patiently. Overall, Erin made this a very easy and painless experience and I would use the ShoppersChoice network again. Thank you.....John Smith - satisfied customer (expecting that I recieve the order as promised). "

"Phenomenal. Tracy was very knowledgeable and very patient with my indecision. She worked hard on my behalf and even stayed past her shift end time to help me finish up my order; she never seemed the least bit hurried. I would use ShoppersChoice again because of her."

"The process was beyond easy and Rochelle, my salesperson, was extremely pleasant and knowledgable. She even through in a cover and light to seal the deal. Good company to work with!"

"Hello, Keegan at ShoppersChoice.com was great to deal with concerning a warranty issue I had with my Kamado Joe grill. I bought the grill at a great price and received 1st rate customer service after the purchase. That is really all that you could ask for, isn't it. I would buy from ShoppersChoice.com again and refer them to friends and family. Thanks again. "

"ShoppersChoice.com is by far the best site for on line purchases. The customer service is outstanding and they go above and beyond to help the customer resolve any issues they may have with a defective item. They offer great products, prices and customer service. The best part is that you can call and speak to someone if you have a problem - unlike another major shopping site that has no phone number to call. Love you guys! Thanks Delva for all your help with my table."

"ShoppersChoice.com is the way to go!!! Rochelle went above and beyond to help resolve an issue with a damaged product. When she saw that I still wasn't satisfied with the replacement, she did everything it took to make me a VERY HAPPY CUSTOMER!! Thanks Shopper's Choice!"

"I am very satisfied with the service received from your customer service department. A BBQ door was damaged in shipping and Keegan resolved the issue with the vendor to suit my time frame and replaced the damaged item. Thank You.. Keegan was a pleasure to work with. He understands customers and this was the Best Service I received from an online store. "

"I had a great experience in placing the order. Elizabeth was extremely helpful and gave me all the information on the grill and its accessories. She was very instrumental in the fact that I placed the purchase order."

"My customer service contact Erin was prompt, informative and very helpful in answering all of my questions about the product I was interested in. Although I didn't purchase in the end after finding a similar, yet inferior product locally, Erin made me feel comfortable that despite being on the other side of the Pacific, I was ordering the correct product that would work for my specific needs. Excellent service, thank you."

"My shopping experince with bbqguys(shopperschoice.com) was excellent! My rep Erin was very courtesy and professional. I ordered a Kamado Joe and I was able to get the best deal that she was able to give. I could have just went with another vendor, but I'd rather go with top notch customer service.

Thank You! Even our e-mail conversations were done on a timely manner.

The whole ordereing process over the phone didnt last any longer than 15mins and everything was done right the first time. All questions were answered promptly.

I would highly recommend ordering your bbq needs from them. Great selection! Very happy with my purchase!

Thank you again!"

"Customer service is fantastic"

"We just wanted to share what a great customer service you have. Kegan was the rep that we worked with. He went beyond our expectations with dealing with our grill problems. Wish all companies could hire such responible and caring help."

"I do not purchase that much merchandise online because of the hassle if there is a problem. I researched and found the Napoleon grill that I wanted but was not satisfied with the price or service I received at local shops. All the positive reviews and the company being listed by Napoleon as a preferred internet retailer convinced me to give them a try. I was not disappointed, Erin in customer service was very pleasant and answered all my questions. I have not received the grill yet but I have no doubt that is there is a problem I will get all the support I need to get the issue resolved."

"I needed to place an order for my summer kitchen equipment and have it held while my new home was being built. Shoppers Choice obliged and contacted me every month until the order shipped. They have been amazing to work with and provide the best customer service I have seen in a long time. I have recommended them to friends."