"ShoppersChoice.com took the time to help with my issues with the first BBQ grille that I purchased. They were so helpful & got me a new replacement grille right away. I really appreciate the special customer service attention that they gave me. Thank you ShoopersChoice.com for your quick response.
Ed F."
"I placed my order then received it very quickly . I was not sure if I ordered the right natural gas regulator,so going to send it back ,setup RMA .then I found out it was right and SC was The Best with my own stupidity .
Hats off to the GREAT STAFF at ShoppersChoice !! Thanks again
Jim miller
"
" Avoid Avoid. I would reccomend not buying from Shopperchoice. I ordered an $1700 item in line, they charged my credit card when I ordered but NEVER even had the item in stock. Messed up my credit card line and with today's inventory they should know instantly if an item is in stock and if not, DO NOT charge credit cards"
"Great customer service. I had some issues with items that shipped (manufacturer problems). The customer service took care of all issues. Polite, prompt, and always followed up. "
"I purchased my last 2 built-in stainless steel outdoor grills from Shopperschoice. Each experence was fantastic. They truly evoke customer service. From their sales staff to their warranty program. They are responsive and look out for the buyer's best interest and need not their's. I recommend you talk with them before you purchase from some other internet store. "
"My initial delivery was not what I was expecting. After talking to Rochelle about my problem and what it was I wanted, she was able to get my needs resolved promptly. She kept in communication with me frequently and I always knew what the status of my order was. She exceeded my expectations and provided one of the best customer experiences I have ever had. "
"Rochelle helped me work through a warranty claim dating back to a purchase made almost 15 years ago. The claim was made difficult because the purchase was made before they were computerized so they had no records of my sale. But I did and Rochelle got it taken care of promptly and painlessly. When they say lifetime warranty they mean it. Thanks."
"I cannot believe how nice the customer service representatives are over at Shopperschoice.com. William was an absolute doll to work with. I called to find a coupon code for their site and he immediately told me he could save me more money by ordering with him directly. He went right into the cart I created and took off oodles of $$ from my items. He actually saved me $1,128.00 on a whole bunch of patio furniture for my backyard and pool area. He was quite patient, kind and funny to boot! A real gem and a pleasure to talk to. I haven't gotten my order yet, but I'm not expecting any problems due to the way they make you feel and their confidence in their work. Also, Joy did call me for a follow up on 2 items possibly being delayed, but it got resolved even before it became a problem...they won't be late after all. I will receive my order complete really soon. I wish every company had such nice people to talk to when you call for any reason. Keep up the good work, guys! I have already recommended your site to several people since I placed my order and if all goes well and I'm happy with the delivery process and the quality of the items I ordered, I will continue to recommend them and order more from them in the future!"
"Incredible customer service from the day of delivery. We had a minor issue which Erika helped us navigate through and stayed in constant communication with us before and after it was attended to. Thanks! I will definitely not hesitate to shop here again and I recommend this site to everyone."
"I dealt with Chris. He was exceptional with his people skills and product knowledge. From the moment I first called the company, to the time that I actually placed the order, he was extremely professional. I would highly recommend ShoppersChoice!! The items have not yet shipped, so I could not rate that aspect; however, if the shipping is anything like the customer service, I do not anticipate any problems at all."
"Rochelle was very responsive and much more helpful than I would have expected."
"Although it took a lot of time to resolve my problem, I couldn't have asked for better customer service. ShoppersChoice is lucky to have an employee like Erika, who truly understands the idea of customer service. I was kept abreast of all updates and timeframes. I always felt like someone who was competent was paying attention to my problem."
"We ordered a chair that turned out to be darker than the one pictured on the Shoppers Choice website. Contacted them with the complaint and sent a photo of the chair to verify the problem. The customer service response was immediate and courteous. No questions asked. They arranged a FedEx pickup at no cost to us and credited our bank account shortly after receiving the chair back at their warehouse. I'm sure, based on this experience, that we'll be doing more business with them and would encourage anyone else to do the same. Worry free. Thanks Shoppers Choice!"
"Shopper's Choice is A+. Service was outstanding, prices right, quality great. Chris was helpful and very pleasant. Delivery was lightening fast and everything was in perfect condition. Can't say enough good things...this order went exceptionally well!"
"I want to advise anyone considering doing business with BBQ Guys that I can give them an enthusiastic positive rating. I recently purchased a Lynx 30" free standing grill and accessories from BBQ Guys. This was the largest single purchase (both size and cost) that I had ever made over the internet, so I was admittedly apprehensive. However, I can report that BBQ Guys was fantastic throughout the process. I spoke with their customer service reps a number of times prior to purchase and they provided candid product feedback that assisted with my purchase. Post purchase they kept me constantly informed of my order status. I had an issue with the sliding LP tray accessory that was shipped directly from Lynx, but they contacted Lynx directly and promptly had the issue resolved. Based upon my personal experience, I highly recommend BBQ Guys to anyone considering purchase of a high end grill. Thank you."