"Awesome product aesthetically and quality wise, great service, best price online. Will be back for more."
"I ordered a large copper post mailbox on Tuesday and received it on Friday in upstate NY. It was in the packaging from the manufacturer and in perfect condition. Such prompt service! And an excellent product. Reading other reviews, I must comment that some products' "flaws" are inherent in the item and are to be expected, especially with certain materials. They actually make the product look more "handmade" and should not be considered the fault of SH nor damaged goods."
"This issue was resolved amicably with the merchant, although I did have to pay a 10% restocking fee and pay for return shipping, I will get a refund for a good portion of what I paid for the mirror. Thanks for working with me!!!
Like the buyer several reviews down (toilet seat), I purchased a copper mirror for our new basement bathroom on 5/29/11. Received packaged very well (inside 2 boxes). Clearly no damage in shipping. We did not open it immediately, but when we did, we noticed a slight "flaw" on the upper arch of the mirror. I waited about a week, and called Signature Hardware (my Order # was SHW505409). Talked with a Customer Service Rep. She sent me an e-mail that I could use to send them pictures of the mirror, which I sent that Monday. The same day or next (not sure), she responded that she talked with her manager, and they would take mirror back less $50 to cover shipping. I got a quick quote from my work's UPS ground shipping and found it would probably only cost me $20 to ship myself. I offered to do this and meanwhile found out they told me I could NOT return the mirror because I had 5 days to report any DAMAGE (I never knew about this policy), and clearly the mirror was not technically damaged, there is a flaw in the workmanship/craftsmanship of the piece (and the way it was created). They reiterated that there was nothing they could do, and then today I find out that they told me I MISUNDERSTOOD and that I would have to PAY them an additional $50 for a new mirror and I'd have to keep the mirror that I have (meaning NO refund of any sort, and I'd have to pay an additional $50). I told them I'd just go to the Better Business Bureau to try to work this out. Meanwhile I filled out their on-line survey that I found in my e-mails from a week ago, so at least I hope someone higher up in the company finds out about this. An hour or so ago, I get another e-mail from their CS Mgr. stating that they would send me a new mirror (she is now "authorized" to do so) if I would pay to ship the old one back. How am I to know if the new mirror is going to be any different than the old one? And quite frankly, after the 5-6 e-mails and phone calls and pictures taken, etc., I am BEYOND aggravated with this company. They're trying to hide behind their fine print on their website, which clearly states you have 30 days to return any item, less a restocking fee of 10%. I was perfectly willing to do this. But as soon as I said the word "dent," they told me it was damaged, and I could not return it (for a refund). Well who is supposed to stand behind this--they should, they are the seller. If that means collecting from their manufacturer, I have to believe that's the cost of doing business. And they kept trying to blaim it on the shipping (so that they could then file a claim with UPS/Fed Ex or whomever shipped it). I just cannot, in good conscience, say it was damaged in shipping, because it wasn't. So bottom line, BEWARE, because now I'm stuck with a mirror I cannot use until I get to the bottom of getting a refund (and I will). I AM going to contact the Better Business Bureau. I spend thousands on-line each year with various on-line sellers and quite frankly have never come across anything like this. And it's not as if I'm being unreasonable ... I agreed to pay for the return shipping and even a restocking fee ... even though the mirror came to us with this flaw. Had I "lied," and never told them of the flaw, I could have returned the mirror within their 30 day return period (which isn't up until 6/29), and nobody would have been the wiser. I guess that's what you get for being honest and trying to work things out!!!"
"I ordered the brushed nickel "Beware of the Dog" sign that I never thought I'd find anywhere. It's understated and elegant and arrived quickly. It looked exactly like the photo on their website and the price was surprisingly low for what I received."
"My first and only order at this site. The product,a toilet seat, was advertised as having 'minor' flaws. When recieved, minor was not so. The finish on the wood is poor.With many visible pocks and poorly filled defects. And, the hardware bent and poorly installed.Since the not returnable info was found,upon rechecking, on a second page,we were forced to 'eat' the loss. My husband replaced the harware and we installed the seat. Found a similar seat at Menards(to late) for a little more than half the price.Being in a rural area and not having accss to many stores, we thought to have a quick and easy shopping experience. Very disappointed."
"My first shopping experience with Signature Hardware was a pleasure. Their product selection was huge, as were the color, finish and product options. My bathroom vanity arrived promptly and the carrier was easy to work with to set up a delivery schedule that was easy and convenient. "
"Ordered Teak shower bench. The item was as advertised and is of excellent quality. Although item was out of stock, the time to receive was reasonable. Will look to SH again for future needs."
"I recently ordered reproduction pulls for an antique dresser and would highly recommend Signature Hardware as a source. The items were very good quality, the perfect color finish I was looking for, and shipping was quicker than expected. I couldn't be happier w/ my purchase!"
"I recently found vessel sinks on Signature Hardware's website and ordered them. Very impressed with the product so far. I really like how the colors on the website are pretty close to the actual product when received also. I have ordered some faucets, but they haven't arrived yet. I returned the ones I had already bought because for $10 more, I was able to get a much better looking faucet and included a pop-up drain that the ones I had bought did not have. So far I am very impressed with Signature Hardward. Will continue to buy from them."
"I will continue to use Signature Hardware as a source of products for our home. Over the years the products have been described accurately on the website, shipping exceeds expectations, and customer service is excellent. This is not the cheapest alternative, but the quality is superb, the selection is excellent, and the pricing is competitive. Where they are slightly higher, their other attributes make up for it!"
"This was my first time during business with Signature Hardware.They had exactly what I was looking for.I took the chance and ordered it.I am so happy that I did.It was a small bathroom shelf for the wall.I love it! I am extremely pleased with my order.I received it quickly than I anticipated.It was packaged very neatly.I had never heard about Signature Hardware until I got on line
looking for the shelf.I am glad that I know about it and I will be ordering from them again.The shelf looks exactly like it was pictured."
"Huge selection of product in many categories. I found exactly what I was hoping for in a lavatory sink and faucet. Free shipping definitely added value. And delivery was much quicker than expected. I am very happy and would not hesitate to shop there again. I highly recommend Signature Hardware!"
"WELL DONE. THE ITEMS WE PURCHASED CAME AS ADVERTISED AND WE EXPECT TO DO MORE BUSINESS WITH SH."
"I needed replacement feet for a clawfoot tub and did not have any to have a casting made from. THey shoed one that ws supposed to fit my tub, Their CSR was not sure it would so she made a note on the order so I could return them at no charge if they didn't. They fit fine and the finish (white) matches the tub perfectly, they also arrives in 2 days - much faster thatn I expected. This is the second time I have placed an order with them that I need to speak to some one before ordering both times the CSR's had excellent product knowledge and went out of their way to make sure I would recieve what I wanted."
"I ordered a Wall Mount Electric Plug-In Towel Warmer - Brushed Nickel. I am very satisfied with the product and with Signature Hardware. My item was shipped right after the order was taken and arrived as scheduled. Shipping tracking numbers were provided to me by Signature Hardware. The product worked as advertised. Overall, the product was a good value for the price."