"Poorly run, I order 3 Mini helmets back in January, after a couple a weeks I check on order to see where it was, They told me the helmets were on back order and would be in, in the month or March. They said they could refund or I could wait. I asked them as long as they are in for sure Ill wait as I really wanted the helmets. So March around, again I'm excited each day in March waiting the arrival. Nothing so mid March I check on the order. Again the customer services doesn't know anything on order and they said they would contact the warehouse and send me an email that day or the next day. Never heard anything. So I contact again at the first of April, The girl was nice and said she would contact warehouse again and for sure let me know, once again nothing. So today April 11, 2013 I once again contact them after never hearing from them. She tells me that they sent an email out yesterday that the order is on back order and wont be in until July. This time they tell me there isn't a guarantee it will be in. They tell me I can wait again or have a refund. Serious after 4 months of over a $100 held up that's all they can offer.No future discount or anything to make the customer happy. So need less to say I'm getting my money back after 4 months. Lets hope it doesn't take another 4 months for a refund."
"I ordered a signed Jets jersey (Sack Exchange) from pro sports. Originally the order was not fullfilled when I needed it but the follow up by their team did make things much better. In the end there was plenty of value in the purchase and the item received was appreciated and was in good condition. I would recommend prosportsmemorabilia as long as you have some patience. Like I said their follow up services are actually good. Changed the star rating from one star to four stars."
"This review was originally awful as my last 2 orders have been less then satisfactory after 10 or so orders with no complaints. A recent order the frame was damaged in the corners due to poor packaging on their part. The last order, after not hearing anything for 3 weeks I inquired and the order was lost in the mail. A replacement order was sent almost 10 days later. Not very happy with the speed of the transaction and no real effort for them to right the wrong by say over night shipping the replacement order it was their fault was lost in the first place. In the end it was resolved so my opinion is now fair. "
"I was given a Garth Brooks signed photo for Christmas, which my husband paid extra to have framed. When the item came in the mail, the frame was chipped. I called Dahnia S. at Sports Memorabilia and she refunded my money for the framing right away. I will continue to use Sports Memorabilia. "
"I can honestly say that I have never has a worse experience than I had with sportsmemorabilia.com. I paid for 3 day shipping, and 1.5 weeks later, still no item. They flat out lied to me on several occasions, telling me my item shipped out when it never did. Then fought with me when I wanted my shipping costs refunded. Really?!?! I have literally spent hours on the phone with them. The problem is that they are completely incompetent. ** EDIT 1/25/12 ** After about 2.5 weeks, a manager finally contacted me. She was very apologetic and offered me a partial refund. I feel a little better about the experience so I'm changing my score from 1 star to 3. "
"I went to SportsMemorabilia.com because of the large selection. Their salesperson helped me find an autographed helmet that was perfect and made me a good offer on it + a display case. Unfortunately, that helmet turned out to be out of stock - but I was able to pick a substitue. The helmet is absolutely beautiful. This was a gift and I'm sure it will become a family heirloom for generations to come."
"i ordered a picture that was damaged during shipping i wasnt notified until i asked why i had not received my package. After placing a review on this site i was contacted by a very nice woman who explained everything to me. Was very apologetic and made no excuses for what had happened was just very intent on fixing the situation, and did so. Although initially my experience with sportsmemorabilia.com was upsetting the amount of attention that given following was more than enough to assure me that i will be able to do busines with this company again. If you read this review know that even if something goes wrong sportsmemorabilia.com's customer service staff will not leave you hanging and WILL take care of any issues."
"I recently placed my order sportsmemorabilia.com. unfortunately, the package was ruined by UPS. I am happy to say that Dahnia from their customer service department was miraculously able to locate a replacement, have it customer framed, and shipped to me in time. Her excellent service in this difficult and time sensative situation will guaranty that i use sportsmemorabilia.com again. thank You Steven S. NYC, NY"
"I should have paid attention to a previous reviewer who said Sportsmemorabilia.com sent him the wrong autographed baseball and he never got the ball he ordered. I am having similar problems with them. I purchased a PSA/DNA certified WS ball and they sent me a different ball that was only store authenticated and did not look like the ball I ordered. Close, but different. Has taken me weeks and many phone calls to get them to do anything. The warehouse seems to be the key word to explain delays and lack of progress. Finally said they would send me a PSA/DNA ball when they saw the returned ball was in transit. That didn't happen. Nothing happened until I called them when I saw that my return was delivered to them. I asked what was going on; why haven't you sent me the ball like you said you would? He said they weren't sure I wanted a PSA/DNA ball or something to that effect. Uh huh. Right. So why didn't you call me and ask? No answer. He said did I want another ball? I said yes, so I asked for another ball that I saw on their web site. Asked him to repeat the PSA/DNA number that I saw. No, wait a minute he said. On hold. Five minutes later he says they are sending me the same ball they first sent me, but this time with PSA/DNA certification. What??? How does that work? Did they just magically find the certification even though they couldn't find it the first three times I called? I really don't know what to believe anymore, but I certainly don't believe them. Is it too much to ask to want a ball that they advertise as advertised with PSA/DNA certification? Otherwise isn't it false advertising? I guess I should've waited until I see what they send me before writing this, but I am already so frustrated I really don't care anymore.
Problem resolved.
Rather than send me the first ball they sent me, they sent me another oine with PDA/DNA cert.
What a process. But at least I got what I paid for."
"there where some mistakes made but in the end they looked into what was wrong with my order and they fixed it they called me and went above and beyond to fix the issue and make up for the hassle so they showed that they cared if i was happy with there service and iv been a customer for 3 or 4 years "
"Anne Haza is a superb Customer Service rep! I wanted to ensure that an item would arrive in time for my son's birthday, given the Thanksgiving holiday. She called the warehouse, made sure they would ship asap and called me back within 5 minutes! She was courteous and professional throughout. A great customer experience. Thanks Anne...you rock!
I have an update to my original review. There were some problems with the shipping dept. and my items did not arrive on time. I called and another very helpful Customer Service Rep, Roger, literally walked over to the warehouse to ensure that the items would be shipped. He too was extremely helfpul and professional and without my asking he refunded the express shipping fee I had paid earlier. I then received a call from Ingrid in Customer Servie a few days later, who apologized for any inconvenience and kindly took some other steps to make up for the shipping mishap. Overall I think the Customer Service folks--Anne, Roger and Ingrid--were fantastic and truly did everything possible to help me. But it's also clear that the shipping dept. is disorganized and there needs to be better coordination between shipping and Customer Service."
"After Sports memo's original mistake of sending the wrong photo and their apparent policy of taking picture of mistake photo sent before they fix the mistake i was extremely irritated.Considering u had my money.But with the help of Jessica Padron and a supervisors smart decision,i did not incure any cost changes for mailing back,and they also replaced photo with one i really wanted.Great Job Jessica and SportsMemo!!I'll buy again!
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"SportsMemorabilia.com provides excellent customer service. They shipped the item I ordered quickly. Customer service representative Anne Haza provided me with superb customer service--prompt, courteous, and professional--and resolved my issue immediately and to my satisfaction. Thanks, Anne! Thank you, SportsMemorabilia."
"Anne Haza provided me with AMAZING customer service regarding the purchase I made in October. I called customer service, disappointed that my item hadn't shipped after waiting two weeks. Anne resolved the issue very quickly and made sure that my item was shipped that same day. I am very happy with the service she provided me. She is an asset to this company!"
"Anne Haza Was the very BEST!!"