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Verified
5/5

2012-10-29

"Excellent service. One of five items on my order was no longer available. I was contacted within one day and a replacement item was sent out the next business day. Mike in service was very helpful. I have made multiple orders with them and have always had great service."

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Verified
5/5

2012-10-18

"What an amazing shopping experience! The customer service I received was phenomenal!! I ordered an autographed photo of Dan Marino for my husband, the gentelman that helped me went above and beyond to help me put it together. Danny Bencomo if you read this, again thank you for all of your help."

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Verified
5/5

2012-10-11

"This is probably the best online experience ever. I ordered something I needed and didn't take into account the processing time. I emailed them, and Colby Cardenas responded and told me he would do what he could to get my order to me in time. Well it shipped out the next day!! I'm really excited. I'm hoping I get the item soon. Thank you for all your help, and I extremely recommend buying from "

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Verified
5/5

2012-10-11

"I´m very happy with all the items I bought ! Also, thank you Colby Cardenas for your excellent service !! I´m sure I will be back shopping at Sports Memorabilia in the near future.
Best´s
Mikael / Sweden
"

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Verified
5/5

2012-10-10

"A-MA-ZING customer service!! I ordered an autographed photo of Michael Jordan guarding Magic Johnson for my son’s birthday. For some reason I expected it to arrive within a week but was growing concerned when I did not get an email - I contacted the customer care team via chat and Colby (no last name) was very courteous, responsive and worked it out, by upgrading my shipping, and requesting the item to ship asap, so that I could get my sons gift in time enough for his birthday! I realize that they could have said -- too bad but instead they went above and beyond just to satisfy a customer...who would have thunk it?? I wish more companies would work to satisfy their customers."

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Verified
5/5

2012-10-10

"I am getting a framed picture and spoke online to a Colby, who was very nice and offered to send a special email to me when it was ready for shipment tomorrow with the tracking number. He was prompt, courteous, and went the extra mile when I did not even ask. Good stuff. "

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Verified
5/5

2012-10-09

"Colby Cardenas assisted me promptly and professionally.
organised a full refund and passed me on to Joe Umphlett, who was able to call me up to discuss the situation.
It was a pleasure to work with these guys
"

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Verified
5/5

2012-10-08

"I recently ordered an autographed Wayne Gretzky jersey for my dad’s birthday.  Danny Bencomo was absolutely outstanding; by far one of the best customer service reps I’ve ever had the pleasure of working with.  He told me up front that because of inventory he would not be able to get me my product as fast as I wanted it (I’m a total procrastinator and waited way too long to order) BUT in the end he made it happen and I was able to give my Dad his jersey for his birthday on time!  Dad loved it, of course and I’ve never been more pleased with an online shopping experience.  Christmas is right around the corner and I will definitely be using SportsMemorabilia again VERY soon! "

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Verified
5/5

2012-10-05

"My client server was Mike Andrews.I had questions about returning something I bought and ordering something else.He was
very very helpful and friendly.he guided me every step of the way and answered all my e-mails right away.he is an asset to his company.
thanks again Mike.
anaf
"

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Verified
5/5

2012-10-03

" Pilar Torres went above and beyond to help me with my order. I appreciate her hard work and I will shop with you guy in the future because of her excellent customer service provided to me today. You have exceeded all expectations of a great company Thanks again!! "

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Verified
5/5

2012-10-02

"I was ordering a birthday present for my son's birthday and Jorge Fuentes provided me with excellent customer service! There was an issue with the first item I ordered and I needed to have a present by the next day. Jorge went above and beyond to make sure another item was shipped so that I had a gift to give my son. I will continue shopping at SportsMemorabilia.com and will recommend them to all of my friends!"

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Verified
5/5

2012-09-30

"SM - great job on fixing my order. I made a mistake in ordering and it was fixed by the next morning! Thank you to Pilar Torres for taking care of it so quickly! I would definitely order from SM again! "

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Verified
5/5

2012-09-25

"Best customer service ever!!! made my order thru a 3rd party and called SM and they were great and able to make a rush on my order with no charge. definitely will be ordering more in the future. Thanks to Dahnia (live helper) awesome job."

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Verified
5/5

2012-09-25

"I had Diana Gutierrez as my client servicer. The original item that I ordered turned out to be out of stock but Diana quickly took care of the situation and addressed my needs and more. I was very impressed with the quality and speed of her service. I would not hesitate to do business with her or this website again!"

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Verified
5/5

2012-09-21

"Gessin continually provides me excellent customer service on my purchases. He is extremely efficient and very quick to return my calls and look into my requests.
Michelle
Canada
"

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