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Product & services pricing
4.12/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.37/5
Customer service:
4.22/5
Return/Replacement policy:
4.19/5
Featured Review


Verified
5/5

2024-12-05

Excellent

"No issues ordering the part I was looking for. "

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Verified
5/5

2024-12-05

Water Tank

"Good price, great shipping, tank arrived without a scratch"

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Verified
5/5

2020-09-20

Always accurate snd supersonic delivery times.

"Website search is normally easy and next day delivery is unbeatable."

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Verified
5/5

2024-12-05

Brian B.

"Big inventory of parts fast shipping and professional service "


Verified
5/5

2024-12-05

Very Professional

"I have ordered parts several times over the past 5 years and always the correct parts and on time with delivery. "

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Verified
5/5

2024-12-05

Good service

"First time. More to come...."

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Verified
5/5

2024-12-05

Great service!

"Placed an order and received it in just a couple of days.
very pleased with them.
"


Verified
5/5

2024-12-05

Awesome

"Next day arrival, all parts were correct!"

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Verified
5/5

2024-12-05

Great Customer Service!

"I ordered a part online for my hot water heater that came on the day it was scheduled, but it didn't fit. I called Supply House and the gentleman looked up the correct part with my serial number and very quickly found the correct part for my unit. He arranged next day delivery (with my approval) for the new part and sent me a return label for the return. Despite dealing with a broken hot water heater, I was very pleased with the quick and polite customer service of Supply House."

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Verified
5/5

2024-12-05

Great products

"Really like the inventory, price and quick shipping of products. Good search tools and results to unknown products"

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Verified
4/5

2024-12-05

Easy ordering

"It was easy to order and they had a decent price on my filters. They were delivered within a few days."

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Rep reply posted 2024-12-17
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:

“Hello,

Thank you for taking the time to review our services, we greatly appreciate it! If there is anything that we could have done to make your overall shopping experience 5/5 stars please feel free to reach back out and let us know! We truly value your feedback so please feel free to provide any suggestions or insight as to what would make our ordering process better and above the standard experience. You can contact us using the information at this link here: https://www.supplyhouse.com/sh/control/contactUs

Thank you again for your rating and we hope you continue to use SupplyHouse.com for all your heating, HVAC and plumbing needs!

Thank you,
Danielle D.
SupplyHouse.com Team”


Verified
5/5

2024-12-05

Customer Service

"Received the correct information to purchase the right part. Very satisfied customer!!"

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Verified
5/5

2024-12-05

Review

"This is a review. It’s positive. "

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Verified
5/5

2024-12-05

Ordered some spare items.

"Item was exactly as expected. Delivered very quickly."

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Verified
1/5

2024-12-05

I have yet to receive the item I paid overnight shipping for!

"I ordered Monday w expedited shipping. UPS never got the package. You have it “shipped”. I called yesterday and was told the warehouse would be checked and updated. As this is a furnace (in winter) part, I need to know if I must get the part somewhere else. Yet another day, it’s Thursday, and nothing except an email with my original details a a delivery date of two days ago. I understand thing can happen, but someone should be axle to clear this up. I really need the part!"


Rep reply posted 2024-12-17
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:

“Hello,

Thank you for reaching out with this review. We sincerely apologize for the inconvenience you experienced on your recent order with us and that you had experienced any delays in your shipment. We understand receiving your material fast is important for you and we work hard to stay true to the lead times provided. We truly understand how this additional delay was frustrating and we appreciate you bringing this to our attention as we truly care about providing our customers with the best possible service.

Upon review, we see that your order has since been delivered and your expedited shipping cost has been refunded due to this delay.

Again, we sincerely apologize for any inconvenience this may have caused to you. If you have any other questions or concerns regarding a recent order please feel free to contact our customer service team at 1-888-757-4774 or chat online under “Contact & Support” on our website.

Thank you,
Danielle D.
SupplyHouse.com Team”