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Product & services pricing
4.11/5
Chance of future purchase:
4.28/5
Shipping & packaging:
4.36/5
Customer service:
4.21/5
Return/Replacement policy:
4.17/5
Featured Review


Verified
5/5

2024-12-05

Great zassistance

"I called to find out if they coud tell me the identification numbers of an order over one year old. The LADY was most helpful, professional and pleasent, She did find the information and I placed the order."

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Verified
5/5

2024-12-05

Great experience

"Shipping was timely, package intact, and part was correct. I couldn't ask for more! "

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Verified
5/5

2024-12-05

Good help

"Talk to.
A real person and good help.
"

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Verified
5/5

2024-12-05

Great

"It wasn't hard to place my order. My shipment arrived on time. Great job thanks....."

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Verified
5/5

2024-12-05

Fantastic filters shipped swiftly

"Received filters ordered the previous day. Great service, good product. Thanks"

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Verified
5/5

2024-12-05

I couldn't have asked for better service and quality!

"I ordered a replacement draft inducer from SupplyHouse and the part arrived here today after only two days as promised. The value was better than many supply places and they didn't require me to be a contractor as some do. I couldn't have gotten the part any faster or cheaper locally even if they would sell to me. When comparison shopping pay close attention to shipping costs because other suppliers had the same part listed cheaper but the shipping costs were terrible. Other suppliers wanted to sell me an OEM equivalent rather than OEM parts.

The inducer is an exact match for the OEM part and included all the possible orifices (restrictor plates) as well as the foam gasket. The swap went well and the furnace is quietly cranking out heat again. This winter has already been harder than recent years so we are grateful to have a warm home and grateful for timely service from SupplyHouse.
"

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Verified
5/5

2024-12-05

Fast delivery.

"Good products. Package is good."


Verified
5/5

2024-12-05

Timely delivery

"Ordered the parts got them in a day or two"


Verified
5/5

2024-12-05

Quick service

"Got the part quickly, and it worked and fit properly."

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Verified
3/5

2024-12-05

Parts and service great, website not so much

"Parts, service, and pricing are 5 star. The whole review would have been 5 star if they had a way to check out as a guest. They don't so it took 4 days for them to get my account set up because it wouldn't send me an email automatically. That's a 1 star, so 1+5=6 divided by 2 nets a 3 star rating, sadly. "

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Rep reply posted 2024-12-17
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:

“Hello,

Thank you for reaching out with this review. We're happy to hear that the parts and service were great. We're sorry for the inconvenience experienced at check out requiring a login to proceed. At this time, we require an account login to best protect our customers. However, we're actively working to improve our customer experience, and your feedback about guest checkout is very helpful for our team to consider.

If you need any further assistance, don't hesitate to reach out to us at 1-888-757-4774. We hope to provide a smoother experience for you next time!

Thank you,
Danielle D.
SupplyHouse.com Team”


Verified
5/5

2024-12-05

Draft inducer motor

"Ordered what I needed and it showed up 2 days later! Part looks just like the old one! Excellent service!"

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Verified
5/5

2024-12-05

Good experience.

"Easy to find what I was looking for; good selection, and fair prices."

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Verified
5/5

2024-12-05

New To SupplyHouse

"Was hesitant to use SupplyHouse since I was not familiar with them. I was not sure what I needed since two items looked very similar. I called their support number after hours and was greeted by a nice female voice. She was very helpful and explained the difference between the two items so I could make the right decision. Then I noticed my items would be delivered the following day, what a surprise!
I would recommend this company to anyone who is in search of plumbing supplies. Thank you for offering great service!
"

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Verified
5/5

2024-12-05

Fast track!

"I needed 4 heaters and they said I would receive them the next day. I RECEIVED THEM THE NEXT DAY"

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Verified
5/5

2024-12-05

Excellent prompt service! Thank you!

"Searched for a source of the needed equipment and took a chance on you, despite no previous experience with us. Your website was easy to navigate, your technical documents allowed us to make a good choice of equipment, and your prompt delivery exceeded our expectation. Thank you!"

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