"Had a horrible experience with UPS today. I tried my best to use the tools they provide to communicate with them but at every step they screwed up and did the opposite of what I asked them and what they told me they would do on the phone.

They had scheduled delivery of the parcel on Friday but couldn't get it to the city in time. Then I asked them to hold the package on Saturday via their smart phone app and UPS My Choice program. The site said it would be held for pickup.

Monday morning I drove 45 minutes to the depo at 9:30 to pick it up but while standing in line to receive my package they put it on a truck at 9:43. I went home to await delivery as they said now that it was on the truck they would drop it off that evening. I called the support number at 6:30 to ask if the package would be dropped off and they said it would be delivered that night since it was on the truck and he was not done his route.

At approximately 8:35 Monday night the UPS truck drove by my house without stopping and so I checked my USP app on my phone. It now said that the package would be held for pickup in the morning. I called the support number right after I saw the truck go by and waited on hold for 15 minutes before I was told there was nothing they could do and I should call them early in the morning to make sure it doesn't go out again. Then I will have to drive to the depo a second time and stand in line to get my package.

This company exists to ship objects from one place to another and they have no way of communicating with their customers to help them know what to expect or with their drivers to avoid confusion. I can not understand how in this busy season that comes every year they can't seem to take steps to prevent customer frustration rather than inflate it. I know they are busy but so am I and I don't do logistics for a living but they do and should help make my experience easier. On top of this there will be no discount on the shipping fees due to their mistakes. In my business we do not make the customer pay for our mistakes, but again, I am not in logistics.

I will be looking for any other shipping and logistics company when I do any business in person or online in the future. I am also aware that this means there are some website I will no longer be able to buy from and that will be painful at times and I am sorry they are losing my business but I can only vote against UPS with my wallet, so I will do my best."

"This Driver did an EXCELLENT JOB in taking care of my packages. We had mist to light rain when the packages were delivered, and he put them in plastic bags to insure they would not get wet. Promised by the12/22 and delivered the 19th. Thanks UPS MAN.

Lake Tapawingo Mo. 64015-9697"

"BEWARE if you are purchasing anything that requires delivery via UPS freight!! I had ordered a cabinet for the office from Staples and before the UPS driver would agree to carry it through the door he stated that I would have to pay an additional $107!! Prior to paying the additional money I called UPS to see if in fact this was required and they confirmed that an indoor deliver fee would be additional money but made it seem that the cabinet would be moved by the UPS delivery man to the appropriate place within the office so I reluctantly agreed. - NOPE - the deliveryman stated that after he had pushed the cabinet through the front door that he was "not in the furniture delivery business" and left it in the middle of the waiting room with patients!! I will NEVER order anything again that requires delivery via UPS freight!!!"

"ok I'm annoyed, thank you that I used "good service" of UPS. I sent a package with Christmas gifts to my friend in Mexico.
The package is held by customs UPS, at first they confiscated cookies, chocolates, candies and a firm soap for some global terms. Never had such experience before and I sent already several times chocolates or cookies via DHL to the friend in Mexico. It was first trauma.

Now they found another reason why to hold the package, maybe they want to keep for themself? Now they request to check if are registered trademarks of the goods which are imported..PUMA, ADIDAS, TOMMY Hilfiger, DOUGLAS . The reason for prevent from piracy. My god I know I can't send piracy products, I bought them 100% original! I would like to know since when they care about it when there so much criminals, drug dealers, and piracy goods in Mexico? I just wanted to send a few gifts to my friend in Mexico, to make him happy. Instead of that he and me have nervs. So much money I paid for services, big mistake that I chosen at this time UPS (usually I send packages to Mexico via DHL). UPS never again, at least not for international shipping. I used DHL and never had such problems before, yes was slow but no problem at the custom clearance and yes they did open the package.

Now I ask how can you help? We dont have experience with checking trademarks and proving, how to do it? No one helps!"

"There are absolutely no words for how incredibly pissed off and annoyed I am with this piece of shit company! After looking through all the comments Im honestly surprised at how they are still in business. For starters they delivered my package to the WRONG FUCKING ADRESS! REALLY?! Ive called several times looking for an answer as to why my package has been delivered to the wrong and what exactly are they going to do about this issue. I was told by two different representatives that I would receive a call within an hour...I have yet to wait for that call.... Save your apologies theyre absolutely worthless all I want is my package delivered to me. Thats it! Why is that so hard?! NEVER NEVER NEVER AM I USING THIS SHITIE ASS SERVICE AGAIN AND I WOULDNT RECOMEND IT TO ANYONE!!!!!"

"Never Ever Send A TV in UPS or anything:

This was the worst shipping experience i ever had. When i reloacted to a new place, i decided to send my household things through UPS. The fact that drew me to this option is , of course the low rates. But in no time i realised that i had to spend more money to replace all those things i send through UPS.

It gave me a light stroke when i found my household stuff was damaged when i received them but i was totally devastated when i found my TV completely broken. I couldn't even figure out how they managed to break it because the package looked perfectly okay when i received it but TV inside was completely shattered. They might have taken my TV outside and dropped it from a mountain or something to break it like that..because i have packed it very well with all the required packaging rules that they have mentioned in their dumb website. The worst part is i have insured my TV before sending it and when i contacted the UPS for claiming my insurance they said they will "NEVER DISCLOSE ANY DETAILS TO ME REGARDING why i lost my insurance because i am not the shipper"And to the shipper, they gave someother lame excuse like "GUARENTEE HAS BEEN VOID"..Can anyone decipher this code from UPS? "

"I was supposed to have received my package from Amazon in 2 days. It is now 6 days and have been told by UPS that they tried delivering my package twice and that no one was there to receive it... and a notice was left at the door. Well, we were there and there was no notices left. I spoke to a customer service rep and that took 30 minutes between numerous waits and was told that a supervisor would be calling me that day... Which never happened!
I'll be cancelling my Amazon Prime membership soon if this continues to happen.
"

"I will never use UPS for shipping again! Horribly unreliable and indifferent customer service. I ordered a package and finally received it over 11 days later than the expect date after they claimed my address didn't exist, then sent it to my old address, and then finally after contacting ups for the 4th time, I kept prompting to speak to a representative(which was also very different because they kept sending me to automated prompts), I was then told after all of the mistakes made on their part, there was no reason listed as to why that happened and my shipment was due out today. Good thing my package was not a perishable item! Please save yourself the frustration and steer clear of UPS for any shipment of materials! "

"TERRIBLE! Ordered an item with expedited shipping to have a guaranteed delivery date of 11/26/2014 just to have it rescheduled by UPS because they didn't unload the truck. Called several times to see if I could even just pick up the package from the facility and got a VERY rude rep. I was supposed to receive a call back from a supervisor/manager after that, no one ever called. I called their 800 3 times today and never got it resolved. I expected way better customer service than what I received. I've learned my lesson and will be sticking with FedEx from now on."

"Poor service they have a time set on the mobile app and they still be late.... I'm so sick of ups I would do fed ex any day...."

" ups rates a zero star rating but its not available. ups is the absolute worst shipping company period, ridiculously high priced on everything, terrible deliberately rough handling, incompetent rude employees and completely dishonest.
ups will do everything that they possibly can to give you the absolute worst service that they possibly can and apparently are modeled after the us postal service which is just as bad."

"I cannot stress how much I hate UPS! Every single time I have had to deal with them it has been beyond stressful. Their prices are outrageous compared to other shipping options. Half the drop off locations they have listed do not exist, and the customer service reps are useless and rude. Delivery is a horror as well. Packages are never dropped off on time. Best advice I can give, avoid UPS at all costs. FedEx is much, much better!"

"I am just so mad at their so called "tracking" , it doesn't even DO ANYTHING! I checked and it said that it reached my local post office in three days, but no it didn't. It's been over two weeks it was supposed to arrive! I am just DONE with it, also I'm not the only one dissatisfied with UPS where I live. Everyone in my town is switching fedex, yeah that's how terrible UPS is."

"ANY delivery company is better than UPS. I deal with them often as I order parts from the USA often (I am in Canada) and there is ALWAYS an issue. This time, I had called them in advance to let them know I wanted to self-clear my package. First the representative on the phone told me I could not do this and I had to pay their extra duty fees. I told her that BY LAW I was allowed and always was able to do this in the past with them. She put me on hold and then came back saying I could but had to wait until the package arrived in the port of entry (which I knew) but would not put a note in the file and told me to call tomorrow when it arrived. So I called the next day and asked again to self-clear and put a note in the file to hold the package. This time they tell me that they cannot put a note to hold package until one delivery attempt is made (which is bull), even though I told them I would not be home to receive it . Well after I missed the package delivery it finally went back to their hub, so I called and asked them to please hold it there and send me the documents to self-clear. The person on the phone was helpful and took my e-mail and phone number and seemed to know what he was doing, said the package would be held and I should get the paperwork emailed to me soon. Well the next morning, I look at the tracking and it states that my package had been RETURNED to SENDER in the US! I called and had to straighten the whole ordeal out, now they have to stop the package at the port before it leaves and send it back to the hub. And I still have not received the paperwork for self-clearing my package. WHAT A DISASTER!"

"WORST DELIVERY COMPANY OUT THERE!!! DO NOT USE THEM - they promise delivery and promised and promised - I REFUSE TO USE THEM - COST ME VALUABLE COMPANY TRAINING TIME - THEIR SERVICE REPS COULD CARE LESS - don't know why Amazon would use them"