"I can’t know where is my purchase, ring the item will be shipped. "
"Great price easy to navigate and fast shipping. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our prices great, our site easy to navigate, and that you experienced fast shipping. Your satisfaction means the world to us! We can’t wait to serve you again soon!”
"I received my order quickly and Vitacost's prices are better than what I can get in local stores."
“Thank you so much for your awesome review! We're thrilled to hear that you received your order quickly and found our prices unbeatable! Your satisfaction means the world to us, and we can’t wait to serve you again soon!”
"Great prices and great selection.
I bake my own bread. For a good price, fast delivery I find all I need. The spelt flour is working abolutly well and gives a delicious bread.
The price is good, delivery fast."
“Wow, thank you so much for your glowing review! We're thrilled to hear that you found our shopping experience easy and that our prices and selection hit the mark for you. It's fantastic that our spelt flour is helping you create delicious homemade bread—yum! We're so grateful for your feedback and excited to keep providing you with the best products and service. Happy baking!”
"Coupons worked, high value vitamins and supplements were in stock, prices were satisfactory, free shipping was available. Packaging was o.k., but was looked over as it appears."
“Thank you for your fantastic review! We're thrilled to hear that you found great value in our vitamins and supplements, and that the coupons worked perfectly for you! It's wonderful to know you appreciated our selection and free shipping. We always strive to provide the best experience, and we’ll definitely take your feedback on packaging into account. We look forward to serving you again soon!”
"The coconut bites the coconut so dry like a stone. I was unhappy and I will call customer service Monday to return those boxes."
“We're sorry to hear that the coconut bites didn’t meet your expectations and that you found them too dry. We want to ensure you’re satisfied with your purchase. It’s great that you plan to contact customer service for a return; they will be able to assist you with the process. In the meantime, if you have any other questions or need help finding a product that suits your taste better, feel free to ask. Your feedback is invaluable to us as it helps improve our products.”
"Ordering is easy, however being able to obtain the discounts that you offer is very challenging. Took me several attempts to add such discounts and several could NOT be stacked. You kept emailing me with the lure of an added 10% to nudge the order along, only to find out I could not use these various offers. Please review what you offer and then pull back at actual order time for your discount offers."
“Thank you so much for your feedback! We're thrilled to hear that you found our ordering process easy. We appreciate your insights about the discount stacking and understand how frustrating that can be. Your comments are super helpful as we work to improve our offers and make them more user-friendly. We're committed to enhancing your experience, so thank you for sharing your thoughts! Keep an eye out for exciting updates in the future!”
"Only received half of my order but I paid for the items"
“We're sorry to hear that you only received half of your order. This must be frustrating, especially since you paid for the items. Please reach out to our customer service team so we can help resolve this issue for you. We want to ensure you receive everything you ordered and make this right.”
"The box of pretzels came in on the third business day which was great . The gluten free chocolate covered pretzels were made on time. Thank You !"
“Thank you so much for your amazing review! We're thrilled to hear that your Gluten Free Chocolate Covered Pretzels arrived quickly and were made to perfection. Your satisfaction means the world to us, and we can't wait for you to enjoy more delicious treats in the future!”
"Easy. Nice coupon. Will order again"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found the ordering process easy and enjoyed the coupon! Your satisfaction means the world to us, and we can't wait to serve you again soon. Happy shopping!”
"I ordered aloe Vera juice in November. Vitacost had to replace the order due to damaged in shipment. I received the replacement and also damaged. I tried
to contact Vitacost but on hold a very long time. On line chat does not function and either does email on your site. I ordered as a guest and the site does not recognize the order number. In the future I’ll stay away from this site. "
"I will come back again and again for many indispensable things for me. Can't do without it! PE Franks"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you find our products indispensable and that you plan to come back again and again! Your support means a lot to us, and we can't wait to serve you with all your favorites in the future. Keep enjoying your Vitacost experience!”
"I placed an order almost 2 weeks ago but no sign of the vitamins I ordered. I have usually used USPS but this time Vitacost wanted an extra $49 to send to the post office so I used "standard" but didn't know standard would be so slow,\."
"I always have a good experience with Vitacost, that's why I keep coming back!"
“Thank you so much for your amazing review! We're thrilled to hear that you have a great experience with our products and service. Your loyalty means the world to us, and we can’t wait to continue serving you with the best!”
"I ordered organic spelt flour because Vitacost has the best price. I always get One Degree, and it is the best quality. Shipping was delayed one day, think that was due to carrier, not Vitacost."
“We’re thrilled to hear that you love our organic spelt flour and that you found the best price at Vitacost! One Degree is a fantastic choice, and we're delighted you're enjoying such high-quality products. We appreciate your understanding regarding the shipping delay—it can happen sometimes! Thank you for sharing your experience with us!”
A rep from Vitacost, IvyRep, has responded:
“We're sorry to hear about your frustration regarding your order. It's understandable to feel anxious when you're not sure where your purchase is. Please check your email for any tracking information that may have been sent, or you can log into your account on our website to see the status of your order. If you're still unable to find the information you need, please reach out to our customer service team directly, and we'll be happy to assist you further in locating your shipment. Thank you for your patience.”