"Very easy to order and package was delivered on time."
"Not only are the prices and selection great at Vitacost, but I can personally say the rapid responsiveness when a question or concern arises is truly second-to-none. I never expected to truly enjoy an online retailer, but Vitacost has earned my highest praise and my business. And shipments are packaged with tremendous care and speed. You will never be disappointed."
“We're happy to hear that you had such a fantastic experience with us! It's wonderful to know that our easy ordering process and fast shipping made your shopping convenient. Thank you for your kind words and for choosing us. We can't wait to serve you again soon!”
"Quick, accurate orders, wonderful service."
“Wow, thank you so much for your amazing review! We're thrilled to hear that you love our products and that your orders have been quick and accurate. Providing wonderful service is our top priority, and it’s great to know we hit the mark for you. We appreciate your support and can’t wait to serve you again!”
"Packaging was great
Not a spill or open pkg "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you had a fantastic experience with our fast shipping and careful packaging. We appreciate your support and look forward to serving you again soon!”
"After my husband was diagnosed with celiac disease I found the best selection and prices on gluten free flours on your website. I appreciate being able to save money on your house branded items. "
“We're thrilled to hear that you found the perfect selection of gluten-free flours on our website! It's wonderful that we could help you save money, especially with our house-branded items. Your husband's health is so important, and we're excited to support you on this gluten-free journey. Thank you for sharing your experience!”
"I ordered 2 bottles CoQ10. Got & paid for 4, after calling to cancel a duplicate order as I received no e-mail confirmation. "
“We are so sorry to hear that you did not receive any email confirmation about the order you created. Upon checking your account, we have verified that there are two items that amount to $37.98. We are sorry for any inconvenience caused and appreciate you bringing it to our attention.”
"I placed an order and got an email confirmation. Saw the charge on my card. But never got confirmation of shipping and the charge fell off my card. But I wanted the vitamins. I called after a week with no correspondence and called. The girl I spoke with was very nice and apologetic. She said it was all in their end and to wait 2 hours and reorder. I went somewhere else to purchase. Very disappointing. "
“I'm really sorry to hear about your experience with your order. It’s understandable to feel disappointed when you’re looking forward to receiving something and it doesn’t go as planned. It seems like there was a breakdown in communication regarding your order, and I truly apologize for the inconvenience this caused. Thank you for your patience and for sharing your feedback. If you decide to give us another chance in the future, we're here to assist you with any questions or concerns you may have. Your satisfaction is important to us.”
"They delivered my order without any errors & on the promised day. Their website is user-friendly & prices reasonable. I plan to place future orders."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that your order arrived on time and without any issues. It’s great to know you find our website easy to use and our prices reasonable! We can't wait to have you shop with us again in the future. Your support means the world to us!”
"They were wonderful during the pandemic. But post pandemic, when everyone seems to cut corners and get cheaper and cheaper, they started cramming their items in boxes so small that items inside often arrived damaged. I didn't give them only 1 star because their customer service has always either refunded me promptly or issued a replacement. But what happened to doing the job right the first time to avoid the hassle and additional cost? In the age of AI, we should get things right the first time more often, and everything should be more efficient, not less so. "
“We appreciate your feedback and completely understand your frustration with the packaging issues you've experienced. It's disheartening to hear that your orders have arrived damaged, especially when we've worked hard to provide you with a positive experience. Your mention of our customer service is greatly appreciated, and we're glad to know they were able to assist you promptly.
We are continually striving to improve our processes, and comments like yours are invaluable in highlighting areas where we can do better. We're committed to ensuring that your items arrive safely and in good condition, and we will take your feedback into account as we review our packaging practices. Thank you for sharing your thoughts with us, and we're here to support you moving forward.”
"Excellent products and very prompt delivery. Thank you!"
“Thank you so much for this 5-star review! We're thrilled to hear that our products met your expectation, and we appreciate your kind words about our timely delivery. Thank you for choosing Vitacost, and we can't wait to serve you again soon!”
"Vitacost promotes auto shipments, but mine failed to ship after the first month. I called customer service and they suggested my payment info needed to be re-entered. After confirming that my existing card info on file was correct and not the cause of the problem, the rep said my order didn't auto-ship because of "system changes" on their end. She offered me a 10% discount for my trouble, yet the discount code couldn't be applied to my order. I finally received my order a week later than needed, for the same price as I had previously paid on amazon."
“It's understandable how frustrating it can be to encounter shipping problems. We do not want our customers to experience this, and we are working hard to prevent these types of incidents. We will ensure that our team reviews this and escalates it accordingly.”
"Look at the title above!"
“Thank you for your fantastic feedback! We're thrilled to hear that you found shopping with us fast and easy. We always aim to provide a smooth checkout experience and timely delivery, and it's wonderful to know we hit the mark for you! We appreciate your support and look forward to serving you again soon!”
"Vitacost has a problem with the shopping cart when you check out. It isn't always the most updated. I have had problems with my last 2 orders. Luckily they rectify it quickly, but the shopping cart and checkout process need to be fixed. "
“Thank you for sharing your feedback regarding the issues you've experienced with the shopping cart and checkout process. We understand how frustrating it can be when technology doesn't work as expected, and we sincerely apologize for the inconvenience this has caused during your last two orders. Your experience is important to us, and we are continuously working to improve our systems. We appreciate your patience and are glad to hear that our team was able to rectify the issues quickly. Please know that your comments will be taken into consideration as we strive to enhance our website functionality.”
"Easy to use ordering, fast shipping! Shipping cost waived when ordering multiple’s! Great products will buy again! Thanks RPS "
“We're happy to hear that you had such a fantastic experience with us! It's wonderful to know that our easy ordering process and fast shipping made your shopping convenient, especially when local stores couldn't keep up. We're thrilled that you took advantage of our waived shipping costs on multiple orders—it's all about bringing you the best value! Thank you for your kind words and for choosing us. We can't wait to serve you again soon!”
"Vitacost had items I couldn’t get elswhere and better prices on items that were available from competitors! Thankyou Vitacost!"
“Thank you for your fantastic feedback! We're thrilled to hear that you had a fantastic experience with us. We appreciate your support and look forward to serving you again soon!”
A rep from Vitacost, Immanuel-Rep, has responded:
“Wow, thank you so much for your fantastic review! We're thrilled to hear that everything met your expectations and that you enjoyed our quick shipping. Your satisfaction means the world to us, and we can't wait to serve you again with your next order!”