"I found items that I had difficulty finding elsewhere, pricing was good and my orders shipped very quickly. Quality is excellent."
"We have always received good service from Vitacost as are the choices for supplements, sizes and specialty formulations. Their food items are worth looking into as well. Placing the order is easy and the out-of-stocks and errors on orders are rare. If any questions arise, customer service always responds and ensures our needs have been met. The only reason for a 4-star is that we were spoiled with 2 day delivery, then Covid hit and the time-waits increased a bit. It's been approximately 2 years since the major problems with Covid are gone and consistently quicker delivery dates are missed (still better than most). "
“Thank you so much for your fantastic review! We're thrilled to hear that you've consistently had good service with your orders and that you appreciate our wide selection of supplements and food items. It's great to know that our customer service team has been responsive to your needs—that's what we're here for! We're also grateful for your understanding regarding delivery times; we're doing our best to get back to those speedy deliveries. Your feedback truly inspires us to keep improving, and we can't wait to serve you again!”
"Everything was packaged so nicely. The product are always great. Nothing expired. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with us! It's awesome to know that you appreciated our careful packaging and that our products met your expectations. We work hard to ensure everything is fresh and of the highest quality, so your feedback means the world to us. We can't wait to serve you again!”
"I just wished Vitacost & others would stop advertising certain dosage and then you find out that the dosage is based on 'serving size' & not individual capsule or tablet."
“Thank you so much for sharing your feedback! We truly appreciate your insight and understand how important clear dosage information is. It's our goal to provide you with the most accurate details to help you make informed choices. Your input helps us improve and ensure a better experience for everyone. We're grateful for your support and look forward to serving you again!”
"The order is always delivered quickly, in good packaging, never had any problems with the company! "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you’ve consistently experienced quick delivery and great packaging. Your trust in us means the world, and we’re so grateful to have you as part of the Vitacost family. We can’t wait to serve you again soon!”
"Ordering is easy and convenient and if I have any issue, customer service always takes good care of me.
Thank you Vitacost!"
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you find our service easy and convenient. It's wonderful to know that our customer service team has been able to assist you when needed. Your satisfaction means everything to us, and we truly appreciate your support. Keep enjoying your Vitacost experience!”
"I love everything I buy. Shipping is good except throughUSPS"
“Wow, thank you so much for your amazing review! We're thrilled to hear you love our products and service! Your feedback about shipping is appreciated, and we're always striving to improve. We're glad you’re having a great experience overall! Keep enjoying your Vitacost finds!”
"Everything arrived promptly as always. It was very well packed. I will order again."
“Wow, thank you so much for your amazing review! We're thrilled to hear that your order arrived promptly and was well packed. Your satisfaction means the world to us, and we can't wait to serve you again soon! Happy shopping!”
"my order was wrong still waiting to hear back on what i should do"
“Your feedback is so valuable to us! Not only because we love hearing from you, but it also helps us grow as an organization. Thank you so much for your kind words! I am delighted to hear that you are happy with your experience with us, we aim to keep it that way! We truly appreciate your support and feedback. Thank you for being a Vitacost Customer. Hope you have a Great and Wonderful Day! ~Customer Service ”
"What a delight to get a package shipped with no plastic packaging material especially when ordering toilet paper made from recycled paper, not trees! All good Vitacost!"
“Thank you so much for your amazing review! We're thrilled to hear that you appreciated our eco-friendly packaging and the sustainable products we offer. It's fantastic customers like you who make our commitment to the planet worthwhile. We can't wait to serve you again!”
"Since I discovered Vitacost for my vitamins and nutrients, it has been my favored place to shop. So far, everything I ordered has been in stock, and at a good price."
“Wow, thank you so much for your amazing review! We're thrilled to hear that you've discovered Vitacost as your go-to destination for vitamins and nutrients! It’s fantastic to know that you've had a great experience with our product availability and pricing. Your support means the world to us, and we're excited to continue serving you!”
"Took a few days to package order up and send out. When I received it, it came in a bag, not a box. Udon Noodles pkg opened and broken up. Hopefully this is just due to holiday help and rush, but IMO, Vitacost is just not what it used to be."
“Thank you for sharing your experience with us. We understand how disappointing it can be to receive an order that doesn't meet your expectations, especially with packaging and product condition. Your feedback is valuable and will help us make improvements. We strive for better service and packaging, and we're sorry that this time was not up to standard. If you need assistance with the broken Udon noodles or anything else, please let us know how we can help.”
"the last 2 orders were really late compared to past experiences, I still haven't received the last order. when I track, it goes to another state way past my location till it gets to me. Bad experiences"
"My 1st time experience was excellent, product was in stock, price was great and delivery service was fast."
“Wow, thank you so much for your amazing review! We're thrilled to hear that your first experience with us was excellent! It's fantastic to see that you found our prices great and that your product was in stock and delivered quickly. We appreciate your support and can’t wait to serve you again soon!”
"They don't answer emails I jefe tu return some ítems "
A rep from Vitacost, Immanuel-Rep, has responded:
“Wow, thank you so much for your wonderful review! We're thrilled to hear you loved our selection and found items you were searching for! It's fantastic that you found great prices and experienced quick shipping. We always strive to provide excellent quality, and your feedback truly motivates us! Keep enjoying your shopping experience with us!”