"Thank you for the great products and fast shipping!"
"The items I ordered were fine fair price. I was told free shipping with $49.00 purchase. I also received a 20% first time buyer discount. I then ordered over $50.00. I was charged $8.99 for shipping. I tried to reach out to clarify but no response. Finally, I reached customer service and was told because they counted net cost after the discount. That is bad business why wouldn't then send $2.00 more to save shipping if I knew. Well what else is new. Too bad they lost my business. I care who do business with. I hope someone reads this for the company and reached out. if not a fair warning."
“Hi there! Thank you so much for reaching out. We are sorry for the fact that free shipping was not applied. Orders totaling $49 or more after any discounts have been applied qualify for free standard shipping. We comprehend the frustration that can arise, and we aim to ensure that our customers are properly informed about it. Thank you and may your day be blessed!”
"Thanks for offering healthy organic supplements! "
“You're more than welcome! We’re so happy that you are pleased with your order and the products we provide!”
"Everything came quickly and as expected!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you were impressed with our fast shipping. It's our goal to provide efficient service, and it's wonderful to know that we're hitting the mark. Your support means the world to us!”
"I had a vascular surgery a week ago yesterday and discovered that I'm a bit anemic. This product is what I always did a "course" (one bottle) for that, but Fred Meyer didn't seem to have them anymore. I look forward to being a better number when I finish this bottle one-a-day. And it came! Grateful."
“YAY! We're so thrilled to hear that you found the product you needed for your anemia! It’s fantastic that we could help you out after your surgery. Your commitment to taking care of your health with our product is inspiring, and we can’t wait to hear about your progress! Thank you for choosing Vitacost, and we’re grateful to be a part of your wellness journey!”
"VitaCost never disappoints. They are a very reliable company with a wide variety of products, good prices and dependable and prompt delivery. I highly recomment VitaCost."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that everything met your expectations. Your love for our company truly makes our day! We appreciate your support and can’t wait to serve you again!”
"It was easy to order and delivered quick "
“Wow, thank you so much for your fantastic review! Your love for our company truly makes our day! We appreciate your support and can’t wait to serve you again!”
"Over 10 years I've been with you. Only 1 delivery problem
And delivery very quick. Thank you vitacost. I've MS and many health problems.
You have everything I need. Connie Large"
“Wow, thank you so much for your fantastic review! Your love for our company truly makes our day! We appreciate your support and can’t wait to serve you again!”
"This was a big order for me, about $200.
It all worked out OK. There was a small adjustment needed, but VitaCost made it right. "
"I always receive quality merchandise and it's delivered quickly."
“Wow! Thank you so much for your feedback and we are glad to hear that the order was delivered fast and in a good quality. Your support means the world to us, and we can't wait to serve you again!”
"Fair pricing...Fast and Free shipping.....Other merchants wanted to charge for shipping as much as the product was worth....Company seems to be senior citizen friendly as per their products , pricing and selection......."
“Thank you so much for your fantastic review! We're so glad to hear that you appreciate our fair pricing and fast, free shipping. It's great to know that our efforts to create a senior citizen-friendly shopping experience resonate with you. We're committed to providing quality products and excellent service, so your feedback truly means the world to us!”
"I love how easy it is to find what I need when I am in a rush, which is often. "
“Thank you so much for your amazing review! We're thrilled to hear that you find shopping with us easy and convenient, especially when you're in a hurry. Our goal is to make your experience as seamless as possible, and it's fantastic to know we've hit the mark for you! We appreciate your support and can't wait to serve you again soon!”
"Everything is excellent as expected when shopping with Vitacost so far, except the packaging. My recent order included 8 bags of rice flour and 4 boxes of baking mix, and 1 out of 8 bags of flour got broken due to packaging not very proper enough. The flour was dripping out of the delivered package snd all over the floor."
“Thank you for sharing your feedback. We're glad to hear you were satisfied with the product and our prices, but we sincerely apologize for the issues you experienced with shipping and delivery. We have processed a replacement for the damaged item. Kindly take note of your reference number P06588483, just in case you would like to make a follow up regarding your refund. Hope you have a wonderful day!”
"My box arrived without any fragile markings on it. It was filled with chunks of glass and peanut butter was everywhere, it was absolutely disgusting. This is because some idiot threw glass jars of peanut butter in a box and shipped without any protection. It's been a week since I've contacted VitaCost and sent photos twice and have heard nothing. "
“We are really sorry to hear about the issues you experienced with your delivery. It’s understandable how frustrating it must be especially when especially when they can make a mess. Your feedback about the packaging is very important to us, and I assure you that we take such matters seriously. We have checked your account and was able to confirm that the refund has been submitted. We want to thank you for bringing this to our attention.”
"I buy lots and lots of products from Vitacost. They are SO good. I always think kind thoughts about the people who work for Vitacost and pack the boxes. I like to order large glass bottles of organic lemon juice, puffed grains, Epsom Salts, all kinds of olive oil in glass bottles. I am always amazed at how well my goods are packed. This takes time and professionalism. I have NEVER had one box arrive with damaged goods of any kind. It just touches me that these people take such good care with each box. The shipping is rapid. The tracking is very good. They have many great coupons. Vitacost is fantastic!"
“Wow, thank you so much for your incredible review! We're absolutely thrilled to hear that you have such a positive experience with our team and the products you love. It's wonderful to know that our dedication to packing your items with care has made such a difference for you. Your kind words will surely inspire our hard-working team! We're so glad you're enjoying your organic lemon juice, olive oils, and all those other fantastic products. We can’t wait to keep serving you and appreciate your continued support!”
A rep from Vitacost, Immanuel-Rep, has responded:
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch products and speedy shipping, and it’s wonderful to know that it made a positive impact for you. We appreciate your support and can't wait to serve you again soon!”