"Placed my first order for some vitamins that I was not able to find in stores in our small town.
Good to know there are other places to turn to when needed.
Received everything without any problems."
"So many wonderful organic and gluten free items to choose from! Great service and super fast delivery!"
“Thank you for your positive review! We're thrilled to hear that you enjoyed the fast delivery and found a great selection of organic products. We appreciate your feedback and look forward to serving you again soon!”
"I told the customer Service rep about my delivery and how the bottles of shower cleaner and window cleaner were just put in a plastic bag and the tops came off, the liquid came out and went inside and outside the box as it was wet! She told me to take a pic of the box. Why do I want a soaking wet box in my house? Of course I DON'T! She was issuing me a replacement.
Whgat is sooo wrong with your shippin/packing dept.? These things should be wrapped to prevent these things from happening."
“We're really sorry to hear about the issues you experienced with your delivery. It’s understandable how frustrating it must be to receive products in poor condition, especially when they can make a mess. Your feedback about the packaging is very important to us, and we assure you that we take such matters seriously. We continuously strive to improve our shipping and packing processes, and your experience highlights an area where we can do better. Thank you for bringing this to our attention, and we hope the replacement products arrive in perfect condition. You can send us a DM with your order number so we can look into it. If you have any further concerns or need assistance, please don’t hesitate to reach out.”
"The product is always protected when traveling through the mail. The food is always fresh. Vitacost is the best!"
“We're thrilled to hear that you're a happy customer! Your satisfaction means the world to us, and we're so glad to know that our products arrive fresh and well-protected. Thank you for choosing Vitacost and for your wonderful review! Your support encourages us to keep delivering the best!”
"Easy ordering and good service"
“Wow, thank you so much for this 5-star review! our satisfaction means the world to us, and we can't wait to serve you again with your next order!”
"Ordered 12 items. Arrived quickly and everything was fresher than ordering elsewhere. Will definitely reorder and refer."
“Thank you so much for your amazing review! It brings us great joy to hear that. We will make sure to continue providing the best customer experience.”
"I like the confirmation/schedule you provide for delivery. I like also very much the discounts. I did not like the packaging in a plastic bag instead of box. "
“Thanks for the 5-star review! Your feedback is a great way to let us know we’re on track for making our customers smile! We look forward to serving you again in the future.”
"YOU GET THE PRODUCT OUT VERY PROMPTLY. VERY HAPPY.
THANK YOU.
DONNA NELSON"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that everything met your expectations. Have a good one!”
"Excellent experience, it came on time and exactly what I orderd"
“Wow! That is so awesome! We're glad that you got the order on time and there were no issues. We will make sure to continue providing great experience for our customers. ”
"Optimum service as usual very good!!!"
“Thank you so much for your amazing review! We're thrilled to hear that you consistently enjoy our service. Your support means the world to us, and we can't wait to continue providing you with the best products and experiences!”
"Though I have ordered Organic Coffee and Tea over the years from Vitacost, I had no idea of the wide selection of Organic food products available. More important, the prices are as good as Walmart (Organic) and in many cases were much less than Walmart (Organic) prices.
A+ in every way!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you appreciated the careful packaging and discovered our wide selection of organic food products. It's amazing to know we can match or beat Walmart's prices while providing you with quality organic options! Your support and kind words mean the world to us. A+ customers like you make it all worthwhile! ?”
"I've even recommended the company to others I know who have specialized diets. My last order include crackers. Unfortunately, they arrived as crumbs. "
“Thank you for your feedback and for recommending Vitacost to others! We're glad to hear that your overall experience has been positive. However, we’re truly sorry to learn about the condition in which your crackers arrived. That’s certainly not the experience we want for our customers. If you haven't already, please reach out to our customer service team so we can assist you in resolving this issue and ensure you receive a replacement or refund. Your satisfaction is important to us, and we appreciate your understanding.”
"The Vitacost website often gives a percentage off offer, but it never applies to my items, until AFTER I order, them I receive a 20% sitewide offer after the fact. It might be a way to get people to order another product, but its also offing to people who are loyal customers and can't ever get a break from Vitacost."
“We understand how frustrating it can be when promotions don’t apply to your order as expected, especially as a loyal customer. We want to ensure you feel valued and appreciated. Our promotions can sometimes have specific terms or conditions that might not be apparent at the time of checkout, and we apologize for any confusion this has caused. We encourage you to keep an eye on our promotions and consider reaching out to customer support before placing your order if you have questions about any specific offers. Your feedback is important to us, and we’re always looking for ways to improve your experience.”
"AFTER RECEIVING MY ORDER AND READING THE FULL LABEL, I FIND THAT I NEED TO RETURN 3 BOTLES OF INDIAN GOOSEBERRY.
PLEASE LET ME KNOW THE PROCEDURE.
THANK YOU."
“Thank you so much for your fantastic 5-star review! We're thrilled to hear from you! To initiate a return for your Indian Gooseberry bottles, simply log into your Vitacost account, navigate to your order history, and select the items you wish to return. You'll find all the details you need there, including labels and instructions! We're here to help make this process as smooth as possible, and we truly appreciate your understanding. Happy shopping!”
"An empty package was delivered to my mailbox. Vitacost said they will send a replacement order but I haven’t received it yet."
“We're sorry to know that your package arrived empty and that you haven't received your replacement yet. We understand how frustrating this situation must be for you. Rest assured that we are committed to resolving this issue. If you could provide us your order number or any additional details via DM, we can check on the status of your replacement and ensure it gets to you as soon as possible. Thank you for your patience while we work to make this right.”
A rep from Vitacost, IvyRep, has responded:
“We are thrilled to hear about your fantastic first purchase! It's wonderful to know that you found your hard-to-find vitamins with us, and that your order arrived in perfect condition! Thank you for choosing Vitacost, and we can't wait to serve you again soon!”