"If you used any other delivery service you would get a five. OnTrac (formerly Lasership), lost, misdirected or delivered after midnight 3 of my last 5 orders. Stick with Fedex or UPS. The budget delivery services are just that. Ontrac was on Boston news because their drivers were deliberately tossing their loads of packages along roadsides and in the woods in some towns. While VC is great and refunding an order, you lose out on all the discounts from that order because the coupons expire by the time the re-order is done. Not only did Ontrac lose/not deliver one order, they did not deliver the following replacement order either and they ignored or dismissed all my inquires. "
"Was excellent Couldn’t have been happier. Order was timely and in perfect condition.
Thanks "
"Received two cans of sardines for close to $25.00. Web site poor on what you are buying. Very disappointed."
“I’m sorry to hear that you had a disappointing experience with your order. It sounds frustrating to receive products that didn’t meet your expectations, especially regarding pricing and clarity on the website. Your feedback is important to us, and we will work to improve our product descriptions to ensure customers have a better understanding of what they’re purchasing. Thank you for bringing this to our attention. ”
"Easy to order, product descriptions are informative. Would appreciate more if product expiry dates are displayed. Delivery was fast."
“Thank you so much for your fantastic review! We're thrilled to hear that you found our ordering process easy and our product descriptions helpful. Your feedback about displaying product expiry dates is incredibly valuable to us, and we’ll definitely take it into consideration as we work to improve your shopping experience. We're also happy to know that your delivery was fast! We can't wait to serve you again soon!”
"I have not received my order yet . "
"The order was well packed and on time. If shipping wasn't so expensive I would order again"
“Thank you so much for your fantastic review! We're thrilled to hear that your order arrived well packed and on time. We truly appreciate your feedback about shipping costs, and we're always looking for ways to improve our customer experience. We hope to see you back again soon!”
"Delivered quickly. Quality good. Price right."
“Wow, thank you so much for your wonderful review! We're thrilled to hear that you’re happy with the quality of our products and that they arrived quickly. It’s fantastic to know that you found the right price too! Your satisfaction means the world to us, and we can't wait to serve you again soon!”
"I originally ordered my hard-to-find chocolate from another company that screwed up royally. So glad Vitacost could help with a great price and rapid shipping."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that we could step in and provide you with your hard-to-find chocolate, especially after your experience with another company. It's always our goal to offer great prices and rapid shipping, and we're so glad we could meet your expectations! Your support means the world to us, and we're here for all your future needs!”
"The site normally says you get free shipping if you spend over 49. But I repeatedly was asked to spend more when I was already over 50.
I think because I had some cyber Mon discounts, Vitacost was trying to get extra bucks. I found the practice shabby and plain wrong.
I tried to send my review and Vitacost saw I only choose 2 stars and wanted me to change it before they would accept my review!!!"
“We are thrilled to hear that you had a great experience with us and was able to find your bamboo toothbrush! Thank you for choosing Vitacost as your go-to shopping destination. We truly appreciate your loyalty and look forward to serving you again in the future!”
"got it the next day! thank you!"
“Wow, thank you so much for your awesome review! We're thrilled to hear that your delivery arrived the very next day. Your satisfaction means the world to us, and we're so glad we could exceed your expectations. We look forward to serving you again soon!”
"VERY PLEASE WITH MY ORDER,WILL LOOK AT OTHER ITEMS SOON."
“Thank you so much for your amazing review! We're thrilled to hear that you had an excellent experience with your order. It's fantastic to know that you'll be shopping with us again soon! We can’t wait for you to explore more of our fantastic items. Happy shopping!”
"Ordering online was a simple process as always. If there was an issue at all it was with delivery which was delayed 3 days over the original delivery date. May be related to the holiday period.
Otherwise no problems"
“Thank you so much for your feedback! We're thrilled to hear that you found the online ordering process simple and user-friendly. We apologize for the delivery delay, especially during the busy holiday period—sometimes things can get a bit hectic! We greatly appreciate your understanding and hope you enjoy your hibiscus order! Your support means the world to us!”
"Selected a product, ordered an received n a timely matter "
“Thank you so much for your awesome 5-star review! We're thrilled to hear that you had a smooth experience with our responsiveness and timely order delivery. It’s great to know that you received your product just as you expected. Your satisfaction is our top priority, and we can’t wait to serve you again soon!”
"My order was complete and on time."
“Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime”
"for me the best place to stock up on healthy food...grains"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you love stocking up on whole grains and healthy food with us. Your support means the world to us, and we're excited to continue providing you with the best options for your healthy lifestyle! Keep enjoying those grains!”
A rep from Vitacost, Immanuel-Rep, has responded:
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you were so happy with your order and that everything arrived in perfect condition and on time. Your satisfaction means the world to us! We can't wait to serve you again soon!”