"The prices were better than other sites due to the discount codes. The products arrived packaged well. The only downfall was the slow processing prior to shipping and tracking ability. Overall...satisfied"
"Missing one of three bottles of NAC"
"My order was processed, and shipped quickly."
"Had all the items I needed, sale prices and quick delivery. Happy customer!"
“Thank you so much for sharing your fantastic experience! We're thrilled to hear that your order was accurate and arrived on time. It's great to know you found everything you needed at great prices! Your happiness is our top priority, and we can't wait to serve you again soon!”
"I placed a large order, received it, and my credit card company contacted me to question the double charge! I messaged Vitacost but got no response, so I am having to go through the process with my card company to get it resolved. Buyer Beware!!"
"No thank you
Goodbye
You are annoying me now"
"I ordered using the CYBERSALE code the Bob’s Red Mill codes. The only discount I got was on my Bob’s Red Mill items. I wrote to you about the issue and never received a reply! I’ve lost trust in Vitacost!
"
"Your representative was very helpful in finding the products l wanted and thorough in taking my information. The package arrived quickly and completely in tact. Thank you. "
“Thank you so much for your fantastic review! We're thrilled to hear that our representative was able to assist you and help you find what you were looking for. It’s great to know your package arrived quickly and in perfect condition. We really appreciate your kind words and support!”
"Have been a customer many years, not anymore. Placed an order, wanted to change one thing and question why the 30 % off online the item was not discounted. Tried to call, 30 minutes of generated music. Tried chat. Typed problem and instantly received a message about international order which I am not. Tried 2nd chat, same stupid message sent to me. 3rd try I emailed problem, never receved a email back. Good Bye"
“We're truly sorry to hear about your negative experience with us. We understand how frustrating it can be when you encounter difficulties with your order and customer support. It’s clear that we fell short on this occasion, and we genuinely apologize for the inconvenience you've faced. Your feedback is important, and we'll use it to improve our processes. If you’re open to it, we’d love the chance to make things right. Please let us know how we can assist you further.”
"I can't believe how easy it was to order and how quickly everything arrived. Wow!"
“Thank you so much for your amazing review! We're thrilled to hear that you found our service to be excellent and ordering easy. It's fantastic to know that your order arrived quickly! We appreciate your support and look forward to serving you again soon!”
"I tried to make a purchase in early december. There were a few days when you had both vendor discounts and an overall 20% off on the site. but your shopping cart would do in and out. Get stuck. I'd have to log back in over and over. Finally I gave up. A few days later I went back adn the vendor discounts were gone, so I paid more for virtually all of my items. I ordered them anyway.
then about a week later, I received the order again. when I went to my shopping cart my order was still there. It had not cleared from the prior purchase . You sent me the order, and charged my credit card, without my approval. I want a full refund. $339.06 This has happened before. and honestly it is just too hard to give you feedback.
Your shopping cart is often glitchy. In addition, even when I click, keep me signed in, i have to sign in EACH TIME!
I have been a loyal customer for YEARS. I'd like there to be options beyond Amazon, but you are making it hard, by having a crappy customer experience.
Mackey McNeill"
"I love this lotion and use it daily. Vitacost had the best price. I did the free shipping option and received it within a week from ordering. I will definitely use Vitacost again."
"I’m not sure why I got charged sales tax on this order. I’ve been ordering directly from Beverly International for decades and have never been charged tax on any of their products including the Ultra 40’s I purchased from Vitacost. Also when I tried to track my order on the Vitacost website my order could not be found. Really frustrating, plus an item in my order got cancelled due to out of stock."
"I like Vitacost for obtaining items that I used to be able to just go buy down the block in the bigger city. It's convenient to make purchases and have it shipped to you."
“Thank you so much for your wonderful review! We're thrilled to hear that Vitacost is making it easier for you to access the items you love, especially in a small town. Convenience is key, and we're glad to be your go-to source for those hard-to-find products. We appreciate your support and look forward to continuing to serve you!”
"I placed two orders on Cyber Monday. The first was a large order with a total of more than $1,200. The second was much smaller, just over $100. I was signed into my account when placing both orders. I shipped the orders to different addresses, but that has never been an issue in the past. A couple days after placing the orders, I went to the Vitacost website to check the status of my orders. It was then that I only saw the smaller order listed. I checked my email and saw BOTH email confirmations for the two orders I placed, as well as Paypal confirmations for both charges. I contacted Vitacost and spoke to a customer service representative who told me that the larger order had been canceled by their system due to an issue with my billing information...but my billing information was stored in my profile and was unchanged. So how was my billing information okay for the second, smaller order, but not the first one?! It doesn't make sense and the customer service representative gave me no additional information. I rechecked my email and confirmed that no notification of the order cancelation was given. I've been a long time Vitacost customer and have spent several thousands of dollars with them through the years. I am extremely disappointed with my experience and that they offered absolutely no resolution, except that I could place my order again. DO BETTER VITACOST!!!"
“We're truly sorry to hear about the frustrating experience you’ve had with your orders being canceled and the lack of communication from us. We understand how disappointing it must be, especially during a busy time like Cyber Monday when you were looking forward to your purchases. Our system should have handled your orders appropriately, and it’s concerning that you didn’t receive notification about the cancellation. We recommend checking your spam or junk folders, as sometimes important emails can end up there. To help you resolve this issue, please reach out to our customer support team directly with your order details. We want to make sure you receive the assistance you need and to address any concerns you have. Your satisfaction is important to us, and we appreciate your feedback.”
A rep from Vitacost, Immanuel-Rep, has responded:
“Thank you so much for your feedback! We're thrilled to hear you found our prices appealing and that your products arrived well-packaged. We truly appreciate your understanding regarding the processing time and are always working to improve our shipping efficiency. Your satisfaction means a lot to us, and we can't wait to serve you again!”