"It is so easy to find and order what I need from your website, and the discounts offered help keep money in my pocket. Plus, it's a company based in America."
"Great delivery and prices"
“We are so grateful for your 5-star review. Thanks for sharing your rating with us and the Vitacost community!”
"The good: packaging was terrific preventing any damage with an order that had many glass bottles. The bad: the sale was for diet foods. Many Walden farms items were included but many more were not. All the items are the same except for flavors especially the salad dressings which are all zero sugar and calories. I called customer service and was given an answer that made absolutely no sense. I would have doubled or tripled my order if all relevant items were included in the sale."
“We understand your frustration regarding the sale and the limited selection of items included. It's great to hear that the packaging met your expectations and kept your order safe, but we truly regret that the promotion didn’t align with your hopes for a wider range of diet foods, particularly from the Walden Farms line. We strive to provide clarity on our promotions and it’s concerning to hear that your experience with customer service left you with more questions. Your feedback is valuable, and we'll make sure to pass it along to improve our communication about sales in the future. If you have any further questions or need assistance, please let us know.”
"Ordering was easy, delivered when promised, but I’m not a fan of the plastic envelope method of shipping which many of the online shippers use now. Too many times products arrive damaged. This shipment, luckily arrived okay."
“Thank you so much for your amazing 5-star review! We're thrilled to hear that your ordering experience was easy and that your delivery arrived right on time. It's great to know that everything was intact this time! Your feedback about the shipping method is invaluable, and we understand the concerns with plastic envelopes. We're always looking to improve, and your comments will help us in that process. We're so grateful for your support and look forward to serving you again soon!”
"I would suggest that the bottles be individually padded with a cardboard grid, or a cardboard sheet with holes for each individual bottle, instead of bunched together in a plastic bag as they were, in which one of the bottles was broken. I'm willing to spend an extra few dollars for the cardboard padding.
That aside, the quality of the oils is very good, and the pricing is very good, I get a lot of mileage on the products. I mix it into vinegar and rubbing alcohol spray bottles for a very good scent in my bedroom. Cleaning fluids, deodorant sprays and many other functions. The drops come out in a steady individual fashion, making it very manageable."
“We're thrilled to hear that you love our quality oils and the variety of scents we offer! Thank you for your feedback on packaging; improving our shipping methods is always a priority for us. Your suggestion to include cardboard padding is fantastic and helps us ensure that every bottle arrives safely. We're grateful for your insights and are so glad that you find great value in our products. Happy mixing!”
"I've purchased supplements for years from this company. With dependability in product, price and Delivery. One of the best in the business!"
“Thank you so much for your amazing review! We're thrilled to hear that you've consistently trusted us for your supplement needs. It’s fantastic to know that our product quality, pricing, and delivery have kept you satisfied over the years. We truly appreciate your loyalty and support! Keep enjoying your wellness journey with us!”
"great，many time to bought"
“Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with us and that you keep coming back for more. Your support means the world to us, and we can't wait to serve you again! Keep enjoying all your favorite products!”
"I got exactly what I wanted at a reasonable price and received my order a day early!"
“Thank you so much for your wonderful review! We're thrilled to hear that you received exactly what you wanted and even got it early! Providing excellent customer service is our top priority, and your positive feedback means the world to us. We can’t wait to serve you again soon!”
"ALWAYS the BEST shopping experience with LOWEST prices. Thank you VitaCost"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you're having the best shopping experience with us and finding the lowest prices. Your support means the world to us, and we can't wait to continue serving you with great products and unbeatable deals! Keep shopping and enjoying all the goodness we offer!”
"Fast shipping. I wish prices were a little lower though."
“Thank you so much for your feedback! We're thrilled to hear that you loved our fast shipping! We understand that pricing is an important factor, and we appreciate your thoughts. We're constantly working to offer competitive prices and great deals. Stay tuned for future promotions and discounts! Your support means the world to us!”
"I ordered 20 boxes of tea from a yupo and they arrived of different types, some broken, I am trying to contact the support team and no one answers me in any way, I want my refund and return the product that I did not like at all"
“We're really sorry to hear about your experience with your tea order and the difficulty you've faced in reaching our support team. That’s certainly not the level of service we strive to provide. We want to make this right for you. Please try reaching out to us again via our customer support email or phone number, and we’ll prioritize your case to get your refund and return processed as quickly as possible. Your feedback is important to us, and we appreciate you bringing this to our attention.”
"Refund the money after purchase without somebody notice"
"It is very easy to find and purchase items on the website."
“Thank you so much for your wonderful review! We're thrilled to hear that you found our website easy to navigate and that you had a smooth purchasing experience. Your feedback means a lot to us, and we're excited to continue providing you with a seamless shopping experience. Happy shopping!”
"I ordered three bottles of Mongolian fire oil. Then, 3 or 4 days later, I thought I did not order any and so I went back online and ordered three more. Old man brain fart. I'm 79 what the hell. It will get used up eventually or I'll give one or two to a neighbor and let them enjoy it."
"Great job, package was well rapped"
“Thank you so much for your fantastic review! We're thrilled to hear that your order arrived quickly and that the packaging was on point. Your satisfaction means the world to us, and we look forward to serving you again soon!”
A rep from Vitacost, IvyRep, has responded:
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you find our website easy to navigate and that our discounts are making a difference for you. Supporting our customers while staying true to our American roots is something we take great pride in. We're here to keep making your shopping experience perfect!”