"Vitacost brand products are reliably high quality and value priced. Packaging and shipping are excellent and the scope of products including other brands is enormous. So many organic options in vitamins, supplements, food and beverages, and beauty products! I love their essentials oils. "
"OnTrac is terrible. things disappear - don't arrive when scheduled - arrive late at night - just dreadful - please get a better delivery partner"
"Great selection and prices"
“Thank you so much for your amazing review! We're thrilled to hear that you're enjoying our selection and prices. It's our mission to provide top-notch products for our customers, and your feedback truly motivates us. Happy shopping!”
"Great selection of a lot of things I like. Great deals on a regular basis."
“Thank you so much for your amazing review! We're thrilled to hear that you love our selection and find great deals that suit your needs. We work hard to bring you a variety of products, and it’s wonderful to see that you appreciate it. Happy shopping!”
"I ordered some vitamins but never received the confirmation email. Then I never heard from Vitacost again. I ordered via my iPhone, could that be why my orders never get processed?"
"I have been ordering from Vitacost for several years now, and my experience has been nothing short of excellent. I am always happy with my products, and the customer service has been simply outstanding in resolving any sporadic product or shipping issues; emphasis on sporadic. Vitacost carries some products that cannot be found elsewhere besides the e-commerce giant with a smiley logo who charges sometimes double prices on your essentials, so if you are looking to break up with them, Vitacost is the place to shop. If you are looking for clean ingredients, organic foods, no sugar added foods, glass containers and the like, Vitacost is your place. However, if you are looking for only some or none of that, Vitacost is your place, too. I love the brand sales that can be combined with a sitewide coupon. It does take a bit of time to figure out the best times to shop for the products you want so that you can take advantage of brand coupons plus a sitewide discount, but once you do, you are in for great savings. Thank you, Vitacost!"
“Wow, thank you so much for sharing your fantastic experience with us! We're thrilled to hear that you've been enjoying our products and that our customer service team has been able to assist you along the way. It's amazing to know that you appreciate our unique product offerings and competitive pricing! We're committed to providing excellent value and are so glad you're taking advantage of our brand sales. Your loyalty means the world to us, and we can't wait to continue serving you with the best shopping experience possible!”
"I am so grateful to have access to healthier options available to purchase! What’s even better is that it comes right to my door!"
"Good price good delivery. Will buy again."
“Thank you so much for your fantastic review! We're thrilled to hear that you found great prices and enjoyed timely delivery. Your support means the world to us, and we can't wait to serve you again soon!”
"Cost very good, no shipping fee and I am very pleased"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you’re enjoying your new vitamin and finding great value with us! It's awesome that you took advantage of our no shipping fee offer. Your satisfaction means the world to us, and we can’t wait to serve you again! Keep enjoying those vitamins!”
"I logged into the Vitacost website and a popup promised me a 20% coupon code to sign up for text messaging. The code was accepted when I placed the order, and I received the usual order confirmation email.
After a week, the order mysteriously vanished from my account. It was EXCRUCIATINGLY DIFFICULT TO GET THROUGH TO CUSTOMER SERVICE (web chat was broken, 1 hour phone queues). Supposedly, the code was only meant for new customers and was offered to me by mistake. A Vitacost employee had cancelled my order behind my back without a single email informing me of the decision. Just left me waiting!"
“I’m really sorry to hear about your experience. It’s frustrating to place an order and then have it canceled without any notice, especially after you received confirmation. The issues you faced with reaching customer service are also understandably irritating, and I apologize for the inconvenience this has caused.
The miscommunication regarding the coupon code must have added to your frustration. We aim to provide clear information, and it seems we fell short in this case. Your feedback is important to us, and we will work to address these issues to improve our service in the future. ”
"Easy & fast. But prices are a little high."
“Thank you so much for your fantastic feedback! We're thrilled to hear that you found our service easy and fast. We truly appreciate your input regarding our prices, and we're always working to provide the best value for our customers. Your support means the world to us!”
"place an order gets canceled, even if placed by calling to customer service over and over again"
“We're truly sorry to hear about your frustrating experience with our website and order process. We understand how disappointing it can be to have your orders canceled, especially after reaching out for assistance. We strive to provide a seamless shopping experience, and it's clear we fell short in your case. Your feedback is valuable, and I encourage you to share more details about your situation so we can look into this further and improve our services. Thank you for bringing this to our attention.”
"Great service!MyFavorite!"
“Thank you so much for your amazing review! We're thrilled to hear that you love our products and service! Your support means the world to us, and we can’t wait to continue being your favorite!”
"The prices were better than other sites due to the discount codes. The products arrived packaged well. The only downfall was the slow processing prior to shipping and tracking ability. Overall...satisfied"
“Thank you so much for your feedback! We're thrilled to hear you found our prices appealing and that your products arrived well-packaged. We truly appreciate your understanding regarding the processing time and are always working to improve our shipping efficiency. Your satisfaction means a lot to us, and we can't wait to serve you again!”
"Missing one of three bottles of NAC"
A rep from Vitacost, IvyRep, has responded:
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you’re enjoying the speedy delivery and our high-quality Vitacost brand products. It’s great to know that our wide selection, including organic options and essentials oils, is making your shopping experience so enjoyable. Your support means the world to us, and we can’t wait to serve you again soon!”