"I've received a couple of broken items. I've had a Boulder Chip flavor mixup. They replace or refund no questions asked. They should still almost get five stars for that...but I really just wanted my organic maple syrup so I give four stars. "
"I appreciate getting Guatemalan blend coffee."
“Thank you so much for your fantastic review! We're thrilled to hear that you loved our service and that you received the Guatemalan blend coffee you were looking for. Your appreciation means the world to us! Enjoy your coffee, and we can't wait to serve you again soon!”
"I’m always amazed at the care with which the items are selected and packed. It’s clear you all love to provide the very best service. Grateful and blessed over here. Thank you and bless all of you!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you were impressed with the quality of our products and careful packaging. It's our goal to provide efficient service and great value, and it's wonderful to know that we're hitting the mark. Your support means the world to us, and we're excited to continue serving you. Five stars all the way—woohoo!”
"The surface of the solidified coconut oil has yellow viscous grease, which is suspected to be caused by the expiration of coconut oil and is obviously different from the normal white coconut oil. The expiration date font is skewed and deformed, and the font is unclear. I am worried that the edible coconut oil I bought this time will affect my health."
“Thank you for bringing this to our attention. We understand your concerns regarding the appearance and quality of the coconut oil you received. It’s important to us that you feel safe and satisfied with your purchase. The yellow sticky oil and the unclear expiration date are certainly not what we strive for in our products. We recommend that you refrain from using the product and reach out to us directly for assistance. You can also send us a DM with your order number so we can look into this. We can investigate this issue further and provide a solution, whether that be a replacement or a refund. Your health and safety are our top priorities, and we appreciate your vigilance in this matter.”
"all good...I am a repeat customer."
“Thank you so much for your amazing feedback! We're thrilled to hear that you're a repeat customer and that your experience with us has always been a pleasure. Your support means the world to us, and we can't wait to serve you again soon!”
"I appreciate your healthier products that can be shopped online and delivered "
“Wow, thank you so much for your enthusiastic review! We're glad to hear that your order arrived in a good condition. Your satisfaction means the world to us, and we can't wait to serve you again with your next order!”
"I cannot remember how I found this company. I am so glad that I have. I get a little bit of this and that from Vitacost and have been really satisfied with everything that is shipped and delivered. The best for me is the Full Moon dog treats and the cost. I have done really well in buying this brand from them at good discounts. I have several little dogs, some I have rescued, and this is my treat of choice. Vitacost has been so good to deal with and products are as described and shipped/delivered on time."
"It is very hard to find unsweetened chocolate chips and I needed them for baking. So I was very happy to find them on your website. They shipped right away and I had them within days. Thank you."
“Wow, we’re thrilled to hear that you found exactly what you were looking for! Unsweetened chocolate chips can be a bit tricky to track down, so it’s fantastic that we had them for you. It's amazing to know that our quick shipping got them to you in no time! Thank you for sharing your experience, and happy baking!”
"Everything is accounted for and the delivery was quick. "
“Thank you so much for your fantastic review! We're thrilled to hear that everything was accounted for and that your delivery was speedy! Your satisfaction means the world to us, and we can't wait to serve you again!”
"Your web site on order management will not be able to track my orders or see status of my refunds even for orders I received yesterday. I get error messages. I used to be able to manage everything and now NOTHING!!! Very disappointed when I spend so much $ on Vitacost. I will likely be finding another vendor for the items I purchase."
"Quick and accurate delivery service without broken bottles or missing products"
“We're thrilled to hear you had such a fantastic experience with our speedy and accurate delivery service! It's wonderful to know that everything arrived safely and intact, and we're delighted that you appreciated our great discounts! Thank you for sharing your positive feedback with us—it's customers like you who make our work so rewarding!”
"The site had exactly what I needed! It was difficult to find the bioflavonoids on other sites. I am grateful! "
“We're thrilled to hear you found exactly what you needed with us! Bioflavonoids can sometimes be tricky to track down, so we're so glad we could help you out. Thank you for taking the time to share your experience – your satisfaction means the world to us!”
"Good products and delivery services."
"Arrived quickly and very well packaged."
“Wow! We appreciate you review, and we are glad that you received the order quickly and well packed. Your satisfaction means the world to us, and we can’t wait to continue serving you with the best products!”
"Kindness and knowledge, and "
A rep from Vitacost, IvyRep, has responded:
“Thank you for your awesome feedback! We're thrilled to hear that you've had mostly great experiences with us, and it's fantastic that our customer service team was able to take care of the issues you encountered. We understand that receiving your organic maple syrup is a top priority, and we appreciate your patience. Your support means so much to us, and we’re always here to help! Keep an eye out for that syrup—it’ll be worth the wait!”