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Chance of future purchase:
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Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2024-09-13

Great service

"When my 6 bottles of sauce arrived, one was broken. I immediately notified them and they quickly sent me another. Great service "


Rep reply posted 2024-09-13
A rep from Vitacost, KevinRep, has responded:

“We appreciate you taking the time to leave your review. Although we sincerely apologize for the ---, we're elated our Customer Service Team was able to get you a replacement in a timely manner!”


Verified
5/5

2024-09-13

Quick order fulfillment and excellent product

"I ordered the gall bladder enzymes and the full spectrum enzymes. I have been taking them for 4 days and already have experienced relief from my symptoms."


Rep reply posted 2024-09-13
A rep from Vitacost, KevinRep, has responded:

“Wow, thank you so much for your amazing review! We're thrilled to hear that our quick order fulfillment and quality products have made such a positive impact on your health! It's fantastic that the gall bladder enzymes and full spectrum enzymes are providing you with relief so quickly. Your satisfaction means the world to us, and we can't wait to continue supporting your wellness journey! ?”


Verified
5/5

2024-09-13

Timely and reasonable vitamins

"I was able to purchase the vitamins from Vitacost at a huge discount with your sale. I got them quickly and in perfect condition. THANK YOU. Exceeded my expectations!"


Rep reply posted 2024-09-13
A rep from Vitacost, KevinRep, has responded:

“Wow, thank you for your fantastic review! We're so thrilled to hear that you had a great experience shopping with us and were able to snag some vitamins at a huge discount! It's awesome that everything arrived quickly and in perfect condition. Your satisfaction truly means the world to us, and we're excited to keep exceeding your expectations! Keep enjoying those vitamins!”


Verified
5/5

2024-09-13

I am glad I found this company

"Fast delivery. Quality products.
"


Rep reply posted 2024-09-13
A rep from Vitacost, KevinRep, has responded:

“We’re thrilled to hear that you’ve had such a positive experience with us! Fast delivery and quality products are what we aim for, and it's fantastic to know we're hitting the mark. Thank you for choosing Vitacost! Your support means the world to us!”


Verified
5/5

2024-09-13

Vitacost delivers in a timely manner

"It's very important to me to use products that are free of palm oil. Peet Brothers products meet this requirement. Vitacost showed me to be a reliable delivery service to obtain the bar of soap I ordered. I also like their website that makes the process of ordering Peet Brothers products very easy. "


Rep reply posted 2024-09-13
A rep from Vitacost, KevinRep, has responded:

“Thank you so much for your fantastic review! We're thrilled to hear that you find our delivery timely and that our website makes it easy for you to order your favorite Peet Brothers products. It's wonderful to know that we can help you find products that meet your needs, especially those that are palm oil-free. We appreciate your trust in us and can't wait to continue serving you in the future!”


Verified
1/5

2024-09-13

Horrible

"First of all when I choose item and want to continue shopping get me back to beginning of the page!
Second when I tried to correct amount of one item I want to buy I lose my shopping card! That is happening lately!
"


Rep reply posted 2024-09-13
A rep from Vitacost, KevinRep, has responded:

“I'm really sorry to hear about the difficulties you're experiencing while shopping. It sounds incredibly frustrating to have your progress interrupted and to lose items in your cart. We want to make your shopping experience as smooth as possible. I recommend trying to clear your browser's cache or using a different browser to see if that helps with the issues. If the problem persists, please reach out to our support team directly @ 1-800-381-0759 so we can assist you in resolving this. Thank you for your feedback, and we appreciate your patience as we work to improve your experience.”


Verified
5/5

2024-09-13

Got the product I wanted quickly

"Easy to order and will definitely order again"


Rep reply posted 2024-09-13
A rep from Vitacost, KevinRep, has responded:

“Thank you so much for your 5-star review! We're thrilled to hear that you find our website easy to order from and that you're pleased with our service and quick delivery times. We appreciate you spreading the word about Vitacost and look forward to serving you again in the future.”


Verified
1/5

2024-09-13

My order never went through!!!!

"My order never went through even when talking to your staff "


Rep reply posted 2024-09-13
A rep from Vitacost, KevinRep, has responded:

“I'm sorry to hear that your order didn't go through and that your experience with our staff was not helpful. I understand how frustrating this can be, and I want to ensure we address this issue for you. Please reach out to our customer support team @ 1-800-381-0759 with your order details so we can investigate what went wrong and help you place your order successfully. Your satisfaction is important to us, and we're here to assist you.”


Verified
5/5

2024-09-13

I know you are a good company

"Product was delivered on time. It was the right product. Love it . "


Rep reply posted 2024-09-13
A rep from Vitacost, KevinRep, has responded:

“Vitacost strives to deliver the best customer experience, and it makes our day to know we have accomplished just that!”


Verified
5/5

2024-09-13

Excellent price and service!

"This was my first time ordering with Vitacost, and I was impressed with the quick turnaround time. My item arrived promptlly and was very well packaged (a glass bottle). I will definitely order again!"


Rep reply posted 2024-09-13
A rep from Vitacost, KevinRep, has responded:

“Thank you so much for the amazing 5-star review! We are thrilled to hear that you had a great first experience with us and that you enjoyed our fast shipping and the way it was packaged. We appreciate your support and look forward to serving you again in the future. ”


Verified
5/5

2024-09-13

Fast service!

"I loved the fast service, but I would like to have received at least 15% to 20 percent off of everything. …. I do take advantage when you offer 20% off, but sometimes I need to order and I don’t have a promo code.
Thanks for your good quality products!
"


Rep reply posted 2024-09-13
A rep from Vitacost, KevinRep, has responded:

“Thank you so much for your fantastic review! We're thrilled to hear that you loved our fast service and appreciate our quality products. We completely understand the desire for more discounts and will take your feedback into consideration. Keep an eye out for our promotions, as we often have great deals that can help you save even more! Happy shopping, and we can’t wait to serve you again!”


Verified
5/5

2024-09-13

Efficient, prompt service with Vitacost

"Only problem was that the Omega-3 fish oil was out of stock."


Rep reply posted 2024-09-13
A rep from Vitacost, KevinRep, has responded:

“Thank you so much for your fantastic review! We're thrilled to hear that you had an efficient and prompt experience with us. We're sorry your Omega-3 fish oil was out of stock, but we appreciate your understanding. We're always working hard to keep our products available for our wonderful customers like you. Your feedback means the world to us!”


Verified
5/5

2024-09-13

Products, prices and fast delivery excellent!

"Continue to have great Vitacost products and great prices "


Rep reply posted 2024-09-13
A rep from Vitacost, KevinRep, has responded:

“Wow! Thank you so much for your amazing review! We're thrilled to hear that you love our products, prices, and speedy delivery! Your feedback truly motivates us to keep providing the best for our customers. We're committed to offering great Vitacost products at fantastic prices, and it's wonderful to know you're enjoying your experience with us! Keep shopping with us for more exciting finds!”


Verified
5/5

2015-04-12

Vitacost Sweetner

"I can depend on Vitacost and I receive my purchases quickly. I especially love the Liquid Stevia Extract that I use in my morning coffee. Thanks to the Vitacost crew!"


Verified
2/5

2024-09-12

Leaking Package

"What an ordeal! I ordered among other things, soy milk, which comes in quart cartons. The box came banged up on 2 corners and the bottom leaked soy milk. What a mess inside! The entire contents were bathing in soymilk and it left a trail on my building hallway and my apartment. Took me 1 hr to clean all the mess and transfer what was left of the soy milk in another container. Vitacost is usually very careful with packaging, they should really consider wrapping in bubble wrap the carton boxes, which they can easily break during FedEx careless throwing and dropping of the boxes. I complained about this to Vitacost and request item replacement, but it's been 4 days and haven't heard from them. "


Rep reply posted 2024-09-13
A rep from Vitacost, KevinRep, has responded:

“I'm truly sorry to hear about the trouble you experienced with your order and the packaging issues. It sounds incredibly frustrating to receive a damaged box and deal with the cleanup. We appreciate your feedback regarding the packaging of fragile items like soy milk and understand how important it is to ensure items arrive safely. Your suggestion for bubble wrap is valuable and will be passed along to our team for consideration. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future.”